We Are Hiring: Receptionist cum Cashier

Job Title: Receptionist cum Cashier
Hiring Organization: Home Ventures Ltd
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Real Estate Management
Job Type: Full Time
Salary: KES 15k – 18k
Date Posted: 01/16/2024
Location: Kawangware, Naivasha Rd, Nairobi,

Salary: Kshs 15k – 18k

Home Ventures Ltd Overview:
Home Ventures Ltd is a leading player in the Real Estate Management industry, committed to providing exceptional services in property management. We pride ourselves on fostering a dynamic work environment and are currently seeking a talented individual to join our team as a Receptionist cum Cashier.

Responsibilities

1. Greeting Customers with a Positive Attitude:
   As the first point of contact, warmly greet customers and create a welcoming atmosphere.
2. Daily Payments Management:
   Accurately key in daily payments into the system and reconcile transactions with customers using our rental management system.
3. Pricing Accuracy and Vacant Units:
   Scan vacant units, ensuring accurate pricing to attract potential tenants.
4. Payment Collection:
   Collect payments efficiently, whether in cash or cheque, maintaining accuracy in recording transactions.
5. Customer Interaction:
   Answer calls, respond to customer inquiries, and guide them through our services.
6. Water Meter Readings:
   Key in water meter readings at the beginning of each month.
7. Cross-Selling and Tenant Introduction:
   Cross-sell our products and introduce new tenants to our rental management system.
8. Complaint Resolution and Information Provision:
   Resolve customer complaints, provide relevant information, and guide customers effectively.
9. Checkout Area Maintenance:
   Ensure checkout areas are clean and tidy to enhance the overall customer experience.
10. Reports and Transactions Tracking:
    Track transactions on balance sheets, report any discrepancies, and provide daily, weekly, and monthly reports.
11. Field Visits:
    Conduct field visits as directed, representing Home Ventures Ltd professionally.
12. Adaptable to Other Duties:
    Be adaptable to any other duty as assigned, contributing to the overall efficiency of our operations.

Qualifications/Requirements

• Diploma in Accounting / Finance / ATC.
• At least two (2) years working in a service-oriented industry.
• Basic math and accounting skills.
• Computer proficiency, Strong dedication to accuracy and efficiency.
• Excellent communication, customer-service, and time management skills.
• Ability to pass a background check.

How to Apply

If you are up to the challenge and possess the necessary qualifications and experience, please send your CV quoting the job title in the email subject (Receptionist cum Cashier) to hr@homeventures.co.ke. Ensure your application is in English.

Expert Tips To Be A Successful Applicant for Receptionist cum Cashier

1. Highlight Customer Service Experience:
   Share specific instances where you’ve excelled in providing outstanding customer service.
2. Demonstrate Attention to Detail:
   Emphasize your ability to handle financial transactions with precision and accuracy.
3. Showcase Multitasking Skills:
   Provide examples of how you’ve efficiently managed multiple tasks simultaneously.
4. Illustrate Problem-Solving Abilities:
   Share instances where you resolved customer complaints effectively, showcasing your problem-solving skills.
5. Exhibit Adaptability:
   Highlight experiences where you adapted to changing responsibilities or environments.
6. Emphasize Communication Skills:
   Showcase instances where your communication skills positively impacted customer interactions.
7. Express Tech Proficiency:
   Provide evidence of your proficiency in using computer systems and technology.
8. Illustrate Time Management:
   Share experiences demonstrating your effective time management in a fast-paced environment.
9. Detail Your Industry Knowledge:
   Highlight any relevant knowledge of the real estate management industry.
10. Prepare for a Background Check:
    Ensure your background is clear and be ready to discuss any potential inquiries.

SAMPLE COVER LETTER for a Receptionist cum Cashier

Dear Hiring Manager,

I am writing to express my interest in the Receptionist cum Cashier position at Home Ventures Ltd, as advertised. With a diploma in Accounting, two years of experience in a service-oriented industry, and a strong dedication to accuracy and efficiency, I am confident in my ability to contribute to your team’s success.*

In my previous role, I successfully managed daily payments and reconciled transactions, showcasing my proficiency in financial tasks. My commitment to providing excellent customer service is evident in my ability to resolve complaints and guide customers effectively. Additionally, my adaptability and multitasking skills have allowed me to excel in fast-paced environments.

Enclosed is my resume, and I look forward to the opportunity to discuss how my skills align with the needs of Home Ventures Ltd.

Thank you for considering my application.

Sincerely, [Your Name]

Frequently Asked Questions About the Receptionist cum Cashier Role

1. What is the primary responsibility of a Receptionist cum Cashier at Home Ventures Ltd?

The primary responsibility is to greet customers, manage daily payments, reconcile transactions, scan vacant units, collect payments, answer calls, key in water meter readings, cross-sell products, resolve customer complaints, and maintain clean checkout areas.

2. How important is computer proficiency for this role?

Computer proficiency is crucial as the Receptionist cum Cashier will be required to key in transactions, use the rental management system, and provide reports efficiently.

3. Can you provide more details about the background check mentioned in the requirements?

The background check is a standard procedure to ensure the candidate’s suitability for the role, confirming their qualifications, employment history, and criminal record.

4. Is industry knowledge necessary for this role?

While not mandatory, having knowledge of the real estate management industry would be advantageous in understanding the context of the job responsibilities.

5. Are there opportunities for career growth within Home Ventures Ltd?

Yes, Home Ventures Ltd is committed to employee development, and there are opportunities for career growth based on performance and dedication.

6. How should applicants prepare for the field visits mentioned in the responsibilities?

Applicants should be prepared to represent Home Ventures Ltd professionally during field visits, following any provided guidelines and maintaining a customer-focused approach.

7. Can you elaborate on the customer-service skills required for this role?

Excellent communication, problem-solving, and interpersonal skills are essential to ensure positive customer interactions and effective complaint resolution.

8. What is the significance of maintaining clean checkout areas?

Maintaining clean checkout areas contributes to an overall positive customer experience, reflecting Home Ventures Ltd’s commitment to professionalism and attention to detail.

9. How can applicants demonstrate their dedication to accuracy and efficiency?

Applicants can showcase their dedication to accuracy and efficiency by providing specific examples of tasks or projects where these qualities were crucial.

10. Is there any flexibility in the work schedule for the Receptionist cum Cashier role?

Details about work schedule flexibility can be discussed during the interview process, and Home Ventures Ltd strives to accommodate reasonable requests when possible.

Possible Receptionist cum Cashier Interview Questions With Answers

1. How do you handle challenging customer interactions? I approach challenging interactions with empathy, actively listening to the customer’s concerns and finding solutions to meet their needs.
2. Can you share an example of a time when you had to resolve a financial discrepancy? In my previous role, I identified a discrepancy in daily payments, promptly investigated the issue, and rectified it, ensuring accurate financial records.
3. How do you prioritize tasks in a fast-paced environment? I prioritize tasks based on urgency and importance, using effective time management to ensure all responsibilities are met.
4. Describe a situation where you successfully cross-sold products to customers. In a previous position, I introduced additional services to a customer, addressing their needs and increasing overall customer satisfaction.
5. How do you ensure accuracy when keying in transactions? I double-check all entries for accuracy, utilize available tools for verification, and take the time needed to prevent errors.
6. Can you provide an example of when you went above and beyond to satisfy a customer? I once stayed after working hours to assist a customer with an urgent matter, demonstrating my commitment to exceptional service.
7. How do you adapt to changes in job responsibilities or technology? I embrace change by staying updated on industry trends and proactively seeking training to adapt to new responsibilities and technologies.
8. Describe your experience with field visits and representing an organization externally. I have experience conducting field visits in a professional capacity, ensuring positive representation and adherence to company guidelines.
9. How would you handle a situation where a customer is dissatisfied with our services? I would actively listen to their concerns, empathize with their experience, and work collaboratively to find a resolution that satisfies both parties.
10. What steps do you take to maintain confidentiality in financial transactions? I strictly adhere to established protocols, ensuring the confidentiality and security of financial information through secure processes and systems.

Best wishes on your application! We look forward to potentially welcoming you to the Home Ventures Ltd team. Please note that our commitment to diversity includes our policy of not charging any application/recruitment fees.

Home Ventures Ltd is an equal opportunity employer, striving to attract and retain the best employees from all races and backgrounds in our continued effort to become a better development partner.