TeleSales Officer (Nairobi, Kenya) – Vilcom Communications

TeleSales Officer (Nairobi, Kenya) – Vilcom Communications

Job Summary

Vilcom Communications, a leading telecommunications service provider in Kenya, is seeking a dynamic and results-oriented TeleSales Officer to join our team in Nairobi, Kenya. In this role, you will be responsible for driving sales through telemarketing and outbound calling to potential customers. Your primary goal will be to generate new business opportunities and close sales by effectively communicating the benefits of our products and services. If you have a strong sales acumen, excellent communication skills, and thrive in a fast-paced, target-driven environment, this role is for you.

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Key Responsibilities

1. Outbound Sales Calls

• Conduct outbound sales calls to potential customers, focusing on promoting Vilcom Communications‘ range of telecommunications services.
• Utilize persuasive communication techniques to influence and convert leads into paying customers.

2. Sales Target Achievement

• Consistently meet or exceed daily, weekly, and monthly sales targets.
• Develop and implement effective strategies to maximize sales and revenue growth.

3. Customer Relationship Management

• Build and maintain strong relationships with potential customers through regular follow-ups and personalized communication.
• Address customer inquiries, concerns, and objections with professionalism and persistence.

4. Product Knowledge

• Stay updated on Vilcom Communications’ product offerings, including new services, features, and promotions.
• Effectively communicate the benefits and advantages of our products to customers, tailoring the message to meet their specific needs.

5. Sales Reporting

• Maintain accurate records of sales activities, customer interactions, and follow-up actions in the CRM system.
• Provide regular reports on sales performance and market feedback to the management team.

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Qualifications and Skills

1. Educational Background

• A degree or diploma in business or a related field is required.

2. Relevant Experience

• Proven experience in telemarketing, telesales, or an outbound call center environment is essential.
• Experience in the telecommunications or ISP industry is a plus.

3. Communication and Interpersonal Skills

• Excellent communication and interpersonal skills with a friendly, professional phone manner.
• Ability to build rapport quickly and effectively with a wide range of customers.

4. Sales Acumen

• Strong sales acumen with the ability to influence and persuade prospects.
• Resilience and persistence in overcoming objections and handling rejection.

5. Target-Driven Mindset

• Ability to work effectively in a fast-paced, target-driven environment.
• Strong organizational and time-management skills to handle multiple tasks and meet deadlines.

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Company Culture and Benefits

1. Work Environment

• Vilcom Communications offers a collaborative and supportive work environment where employees are encouraged to innovate and take initiative.
• We value teamwork and open communication and provide opportunities for professional growth and development.

2. Employee Benefits

• Competitive salary with a performance-based bonus structure.
• Comprehensive health insurance coverage.
• Paid time off (PTO) including vacation, sick leave, and public holidays.
• Opportunities for career advancement within the company.
• Flexible work options, including potential remote work opportunities.

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Why Work at Vilcom Communications?

At Vilcom Communications, we believe in empowering our employees to reach their full potential. Our commitment to diversity and inclusion ensures that we attract and retain the best talent from all backgrounds. We offer a dynamic work environment where your contributions are recognized and rewarded. Join us and be part of a team that is shaping the future of telecommunications in Kenya.

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How to Apply

Ready to take the next step in your career? We want to hear from you! To apply for the TeleSales Officer position, please send your resume and a cover letter to careers@vilcom.co.ke by 31st August 2024. In your application, highlight your relevant experience and why you would be a great fit for this role.

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Call to Action

Apply Now and become a part of the Vilcom Communications family. We are committed to providing a welcoming and inclusive workplace for all. Please note that Vilcom Communications does not charge any application or recruitment fees.