Supervisor of Sponsor Donor Support – Nairobi, Kenya

Supervisor of Sponsor Donor Support – Nairobi, Kenya

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Job Summary

We are seeking a Supervisor of Sponsor Donor Support for our office in Nairobi, Kenya. This full-time role involves providing tactical supervision to our sponsor-donor support team, ensuring the seamless administration of processes and activities that connect sponsors and donors to their beneficiaries. This includes handling child sponsorship, child survival, leadership development, and other significant field program communication resources. The ideal candidate will be responsible for the daily management of support and paraprofessional staff, including hiring, discipline, and termination, as well as coaching and performance management. This position plays a vital role in ensuring that the department’s responsibilities align with our organization’s strategy, guidelines, and budget.

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Key Responsibilities

1. Leadership and Supervision

• Provide Daily Supervision: Oversee the sponsor-donor support team’s daily operations, ensuring that all processes related to child sponsorship, survival, and development are efficiently managed.
• Performance Management: Lead, coach, and manage the performance of assigned staff. This includes setting objectives, conducting annual reviews, and ensuring continuous professional development.
• Staff Development: Foster an environment of growth and learning, aligned with Compassion’s strategic goals, by selecting, managing, and developing staff.

2. Child Protection and Advocacy

• Advocate for Child Protection: Serve as an advocate for children, prioritizing child protection in all decision-making and activities. Abide by Compassion’s Code of Conduct and report any concerns regarding child abuse, neglect, or exploitation.

3. Budget Management

• Budget Oversight: Contribute to the preparation and administration of the department’s annual budget, ensuring that all financial responsibilities are met on time and within organizational guidelines.

4. Quality Assurance

• Document Management: Monitor the quality of documents related to sponsor-donor communication, ensuring accurate data entry and timely corrections.
• Database Management: Oversee the production and entry of electronic child information into the sponsorship database, ensuring accuracy and compliance with organizational standards.

5. Communication and Collaboration

• Collaborative Leadership: Work in conjunction with other management and senior leaders to align departmental resources and priorities with Compassion’s overall strategy.
• Communication Resource Management: Lead the gathering and organization of communication resources to support major issues and projects, ensuring effective collaboration with church partners.

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Qualifications and Skills

1. Educational Background

• Bachelor’s Degree: A bachelor’s degree is required, preferably in a related field.

2. Professional Experience

• NGO/ Humanitarian Experience: Previous experience working with NGOs or humanitarian projects is essential.
• Leadership Experience: Demonstrated ability to lead and develop a team, with a focus on servant leadership and coaching.

3. Core Competencies

• Visionary and Stewardship: Ability to align personal and team goals with the broader mission of the organization.
• Communication Skills: Strong written and verbal communication skills, with the ability to effectively collaborate with diverse teams.
• Active Listening and Empathy: A commitment to understanding and addressing the needs of team members and beneficiaries.
• Inclusion and Diversity: A strong commitment to fostering an inclusive and diverse work environment.

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Working Environment and Physical Demands

1. Office Environment

• Standard Office Environment: This role is primarily office-based, requiring sitting, standing, and/or walking for up to 8 hours per day.

2. Travel Requirements

• Minimal Travel: The role may require up to 10% travel to support various organizational initiatives.

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Application Process

Internal Applicants

• Internal Deadline: This position is open internally until September 1st, 2024.

External Applicants

• External Deadline: This position is open externally until September 8th, 2024.

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Call to Action

If you are passionate about making a difference in the lives of children and have the qualifications and experience required for this role, we encourage you to Apply Now. Join our team in Nairobi, Kenya, and contribute to a mission-driven organization committed to nurturing and protecting children around the world.

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Company Overview

Compassion is dedicated to the holistic development of children in need, ensuring they grow up with hope, dignity, and opportunity. We believe in the power of love, community, and faith to transform lives. Our work is rooted in our commitment to Christ, and we strive to embody His love in all that we do.

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TELEGRAM CHANNEL

By joining our team, you will be a part of a global effort to protect and nurture children, providing them with the resources they need to thrive. We look forward to welcoming a new Supervisor of Sponsor Donor Support to our Nairobi team, where you can contribute to meaningful change and growth within our organization and the lives of the children we serve.

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Share This Opportunity

We encourage you to share this job opportunity with relatives, friends, and colleagues who may be interested in this role. Spreading the word helps us reach potential candidates who are passionate about making a difference in the lives of children and supporting our mission.