Market Support Executive – Europe

Location: Mddx TW6 36D, GB

Organization Name: Kenya Airways

Commercial Department

Brief Description

Driving and ensuring proper implementation of sales strategies and plans in the European market. Efficiently manage and coordinate pricing and sales-related processes to maximize POS revenue. Monitor the performance of assigned countries and routes to develop and supply valuable management information. Conduct strategic development research for future opportunities and growth.

Detailed Job Description

Key Responsibilities

• Sales Team Support: Identifying and offering support to the sales team to ensure all opportunities are captured.
• Commercial Policies and Sales Excellence: Supporting the implementation of commercial policies and sales excellence initiatives.
• Market Activities Monitoring: Monitoring the impact of market activities and providing return on investment analyses.
• Sales Incentives and Promotions: Recommending and monitoring sales incentives and promotions to gain positive results in terms of revenues and market share.
• Market Developments: Monitoring market developments and taking appropriate action to maintain or grow market share.
• POS Forecasting: Providing accurate and timely POS forecasts, focusing on demand, yield, and local market trends.
• Trend Signaling: Providing early and proactive signaling of changing trends, patterns, calendar of events, and market circumstances.
• Competitor Analysis: Signaling opportunities to sales regarding low-load flights and providing competitor analyses.
• Professional Communication: Ensuring professional and persuasive communication internally and with Revenue Management in liaison with the Field Pricer.
• Business Results Review: Performing regular reviews of business results, forward bookings, segment strategies, distribution strategies, and other relevant management information for assigned markets and routes.
• Commercial Reporting: Ensuring timely delivery of commercial reports, including sales weekly area reports, monthly reports, and quarterly reports.
• Revenue Targets: Achieving budgeted revenue targets, including ancillary sales.
• Contract Support: Providing contract support and expertise to contracted agents to maximize revenue.
• Customer and Agent Databases: Creating and maintaining customer and agent databases for the sales team to enable easy access to available data.
• Non-IATA Agent Portfolio Management: Processing and maintaining the non-IATA agent portfolio, COMM-flex, and waiver management.
• EU Sales Support: Providing support to EU sales with trade support, trade exhibitions, and events.
• Key Customer Bookings: Handling personalized bookings and reservations from key customers as referenced by the Regional Manager and other KQ leadership.

Job Requirements

• Education: University degree in a business-related field.
• Language: Fluent in English.
• Knowledge: Understanding of revenue management and pricing principles.
• Experience: Ticketing and sales background with experience in Altea, Amadeus, Monet, Delorian, and MI & reporting tools.
• Technical Skills: Proficiency in PC skills (Excel/Word).
• Field Knowledge: Comprehensive knowledge of the airline business, with a minimum of three years of experience in a commercial environment.

Additional Details

How to Apply

If you fit the profile, apply today by submitting a detailed copy of your Curriculum Vitae here only. Due to the volume of applications, only shortlisted candidates will be contacted. Kenya Airways is an equal opportunity employer. NOTE: ONLY UK CITIZENS ARE ELIGIBLE TO APPLY.

Application Deadline: 05-Aug-2024

Currency: KES

Amount of Travel: As required

Work at Home: Not specified

Apply Here: Kenya Airways Application Link

Work Environment

At Kenya Airways, we foster a dynamic and inclusive work environment. Our commitment to excellence and innovation is reflected in our continuous efforts to provide a conducive working atmosphere that promotes professional growth and personal development. Our team thrives on collaboration and mutual respect, ensuring a fulfilling and rewarding work experience.

Company Culture

Kenya Airways is dedicated to maintaining a positive and inclusive company culture. We believe in empowering our employees, encouraging innovation, and fostering a sense of community within our workforce. Our core values of integrity, teamwork, and customer focus guide our operations and interactions, making Kenya Airways a great place to work.

Benefits and Compensation

• Competitive Salary: Transparent and competitive salary packages.
• Bonuses: Opportunities for performance-based bonuses.
• Health Insurance: Comprehensive health insurance coverage.
• Retirement Plans: Attractive retirement plans and pension schemes.
• Professional Development: Opportunities for professional development and career growth.
• Work-Life Balance: Support for a healthy work-life balance through flexible working conditions.
• Tuition Reimbursement: Assistance with tuition fees for further education and training.

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Focus Keywords:

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Conclusion

We wish you the best in your application process and remind you that our website is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application or recruitment fees, whether refundable or not.

Apply now and become a part of our dynamic team at Kenya Airways!