Front Office Supervisor (Thika) – Brites Management Services Limited, Kenya

Front Office Supervisor (Thika) – Brites Management Services Limited, Kenya

Location: Thika, Kenya
Job Type: Full-Time
Job Category: Customer Service Jobs in Kenya | Hotel / Hospitality / Restaurant Jobs in Kenya

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Job Overview

Are you an experienced Front Office Supervisor looking for an exciting opportunity in Thika, Kenya? Brites Management Services Limited is one of Nairobi’s leading Recruitment and HR consultancy firms. We are committed to delivering exceptional HR solutions, and we are looking for a talented individual to join our team in Thika.

As a Front Office Supervisor, you will play a crucial role in ensuring that the front desk operations run smoothly and efficiently. This position is perfect for someone who thrives in a fast-paced environment and is passionate about delivering outstanding customer service.

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Key Responsibilities

As the Front Office Supervisor at Brites Management Services Limited, you will be responsible for the following:

1. Overseeing Daily Front Desk Operations

• Manage Room Reservations: Oversee the reservation process, ensuring all bookings are accurately recorded and managed.
• Guest Check-ins/Outs: Supervise the check-in and check-out process to ensure a seamless experience for all guests.
• Cash Handling: Ensure that all financial transactions are handled with precision and integrity.

2. Ensuring Compliance with Hotel Policies

• Policy Adherence: Guarantee that all front desk operations comply with hotel policies and standards.
• Operational Efficiency: Implement procedures to maintain the highest level of efficiency and guest satisfaction.

3. Supervising Front Desk Staff

• Staff Coordination: Lead and coordinate the front desk team, ensuring that all shifts are adequately staffed.
• Training & Development: Provide training to new employees and ongoing development for existing staff.
• Performance Management: Monitor staff performance, providing feedback and managing any disciplinary issues.

4. Promoting Teamwork and Collaboration

• Positive Work Environment: Foster a positive atmosphere that encourages teamwork and collaboration among the front desk staff.
• Conflict Resolution: Handle any conflicts among team members with professionalism and fairness.

5. Reporting and Analysis

• Report Preparation: Compile and review reports on front desk operations, guest feedback, and other relevant metrics.
• Data Analysis: Analyze reports to identify trends and areas for improvement.

6. Communication and Coordination

• Interdepartmental Communication: Act as a liaison between the front desk and other hotel departments to ensure seamless operations.
• Issue Resolution: Address and resolve any issues that arise, ensuring guest satisfaction.

7. Inventory Management

• Supply Management: Oversee the ordering and maintenance of front desk supplies to ensure that the team has all necessary resources.
• Inventory Control: Monitor stock levels and manage the inventory to prevent shortages.

8. Administrative Support

• Administrative Tasks: Assist the Front Office Manager or Hotel Manager with various administrative tasks as needed.

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Key Requirements and Qualifications

To excel as a Front Office Supervisor at Brites Management Services Limited, you should meet the following qualifications:

1. Education

• Diploma in Hospitality: A diploma in a hospitality-related course is required to ensure you have a solid foundation in the industry.

2. Experience

• Supervisory Experience: A minimum of 3 years in a supervisory role within a reputable hotel is required.
• Leadership Skills: Proven leadership abilities, including team management and staff development.

3. Skills

• Communication Skills: Exceptional communication and interpersonal skills to interact with both guests and staff effectively.
• Technical Proficiency: Proficiency in front office software and hotel management systems is essential.
• Problem-Solving Abilities: Ability to handle high-pressure situations and resolve conflicts efficiently.
• Organizational Skills: Strong attention to detail and excellent organizational abilities are critical.

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Company Culture and Benefits

At Brites Management Services Limited, we believe in creating a work environment that fosters growth, collaboration, and innovation. We are committed to the well-being of our employees and offer a range of benefits to support them in their professional journey.

1. Competitive Salary

• Transparent Compensation: We believe in salary transparency, ensuring that our employees are compensated fairly for their contributions.

2. Professional Growth

• Development Opportunities: We offer continuous training and development opportunities to help you advance in your career.

3. Positive Work Environment

• Collaborative Culture: We promote a culture of teamwork and collaboration, ensuring that all employees feel valued and supported.

4. Employee Wellness

• Health Benefits: We offer comprehensive health benefits to ensure the well-being of our employees.

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Why Join Brites Management Services Limited?

Brites Management Services Limited is more than just a recruitment and HR consultancy firm. We are a community of professionals who are passionate about making a difference. By joining our team, you will have the opportunity to work with some of the best talents in the industry and contribute to our continued success.

1. Leading Industry Reputation

• Established Firm: With years of experience in the industry, we have built a strong reputation for excellence and reliability.

2. Diverse Opportunities

• Variety of Roles: We offer diverse roles across different sectors, providing opportunities for employees to explore various career paths.

3. Innovation-Driven

• Forward-Thinking: We embrace innovation and encourage our employees to think creatively and bring new ideas to the table.

4. Commitment to Excellence

• High Standards: We are committed to maintaining high standards in everything we do, from client service to employee satisfaction.

5. Equal Opportunity Employer

• Inclusivity: We are an equal opportunity employer, committed to creating a diverse and inclusive workplace.

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Application Process

Ready to take the next step in your career? We invite you to apply for the Front Office Supervisor position at Brites Management Services Limited. Follow the instructions below to submit your application.

1. Prepare Your Application

• Resume & Documents: Ensure your CV is up-to-date and includes all relevant experience and qualifications. Gather copies of any necessary documents.

2. Submit Your Application

• Email Submission: Send your application, including your CV and copies of relevant documents, to recruitment@britesmanagement.com.
• Subject Line: Use “Front Office Supervisor – Thika” as the subject of your email.

3. Application Deadline

• Closing Date: Applications must be submitted by 31 August 2024. Late submissions will not be considered.

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Final Thoughts

Brites Management Services Limited is committed to attracting and retaining the best talent. We strive to create an environment where every employee can thrive and contribute to our mission. If you are a dedicated professional with the skills and experience to excel in this role, we encourage you to apply.

Remember, we are an equal opportunity employer, and we do not charge any application or recruitment fees.

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