Front Office Receptionist/Manager – Nairobi, Kenya | Merican Ltd

Front Office Receptionist/Manager – Nairobi, Kenya

• Job Title: Front Office Receptionist/Manager
• Location: Nairobi, Kenya
• Company: Merican Ltd

Merican Ltd is actively seeking a skilled Front Office Receptionist/Manager to join our team. As the first point of contact for clients and visitors, you will play a crucial role in maintaining a welcoming and professional atmosphere at our showroom. Your position will include a combination of client handling, administrative support, and ensuring efficient showroom operations.

Job Summary

As a Front Office Receptionist/Manager at Merican Ltd, you will ensure smooth daily operations in the showroom by effectively managing client interactions, maintaining the showroom environment, and providing administrative support. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced setting.

Key Responsibilities

Client Handling

• Greet and assist clients and visitors with a warm and professional demeanor, ensuring a positive first impression.
• Manage incoming phone calls, emails, and inquiries, providing accurate and prompt information to clients.
• Schedule and coordinate appointments for clients and internal team members, ensuring effective time management.
• Address client concerns and escalate issues when necessary, maintaining a high level of customer service.

Showroom Management

• Oversee the daily operations of the showroom, ensuring it is clean, organized, and presentable to clients.
• Coordinate product displays and ensure marketing materials are up to date and readily available for clients.
• Assist in inventory management, monitoring stock levels and reordering supplies as needed.
• Organize and participate in showroom events, promotions, and product demonstrations, ensuring successful execution.

Administrative Support

• Maintain an organized filing system for client records, contracts, and other important documentation.
• Prepare and process administrative paperwork, including creating quotations, invoices, and internal reports.
• Assist in managing the front office budget and expenses, tracking costs and ensuring proper documentation.
• Support management with various projects, offering assistance where necessary.

Qualifications and Skills

• Diploma or equivalent in office management, business administration, or a related field.
• Proven experience in a receptionist or front office management role, preferably in a client-facing environment.
• Strong communication skills, both verbal and written, with the ability to handle inquiries professionally.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with office management software.
• Excellent organizational skills and attention to detail, ensuring tasks are completed accurately and on time.
• Ability to multitask and manage priorities in a fast-paced environment, maintaining composure under pressure.
• Friendly and professional demeanor, with a strong commitment to customer service and teamwork.

Key Benefits

• Professional Growth Opportunities: Merican Ltd offers room for advancement, enabling employees to grow within the company.
• Remote Work Flexibility: This position may offer partial flexibility for remote work, depending on business needs.
• Positive Work Environment: Join a welcoming and inclusive team that values collaboration and innovation.

How to Apply

To apply for the Front Office Receptionist/Manager position at Merican Ltd, please submit your CV through the link below by 30th September 2024.

Apply Now

Why Join Merican Ltd?

At Merican Ltd, we are committed to creating a positive impact through excellent customer service, innovation, and professionalism. We offer a supportive work environment, opportunities for professional growth, and a chance to be part of a team that values both clients and employees. Join us as we continue to expand and redefine what exceptional service looks like in the showroom and front office management industry.

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Company Overview

Merican Ltd is a leading company in Nairobi, Kenya, known for its exceptional client service and cutting-edge showroom experiences. We specialize in creating welcoming environments for customers while delivering outstanding service across our product range. Our commitment to innovation and customer satisfaction is at the heart of everything we do.