Assistant Meetings & Events Manager – Radisson Blu Hotel, Nairobi Upper Hill

Assistant Meetings & Events Manager – Radisson Blu Hotel, Nairobi Upper Hill

Company Overview: Radisson Blu Hotel, Nairobi Upper Hill

At Radisson Blu Hotel Nairobi Upper Hill, we are part of the renowned Radisson Hotel Group, one of the largest hotel chains globally, operating in over 120 countries with more than 1,600 hotels. We pride ourselves on our unique Yes I Can! service ethos, ensuring that every moment matters for our guests and staff. Our team members, known as Moment Makers, are the heart of our success, embodying our culture and spirit of excellence. We are committed to fostering an environment that promotes growth, development, and empowerment.

Job Title: Assistant Meetings & Events Manager

Location: Nairobi, Kenya

Join our dynamic and growing team at Radisson Blu Hotel Nairobi Upper Hill as an Assistant Meetings & Events Manager. In this role, you will be instrumental in executing the strategic initiatives of our Meetings & Events Department. You will ensure exceptional guest experiences and contribute to business expansion while driving the performance of your team. We are seeking a passionate, results-driven individual who will serve as an ambassador for our brand, aligning all work with Radisson Blu’s values, policies, and local regulations.

Job Summary

As the Assistant Meetings & Events Manager, you will support the day-to-day operations of the Meetings & Events Department, ensuring all events are executed flawlessly. You will collaborate with various departments to maintain our high-quality standards and work closely with clients to guarantee exceptional service. Additionally, you will play a crucial role in driving business growth by expanding into new market segments and maximizing hotel revenue.

In this position, you will have the opportunity to make a lasting impact on our guests and the hotel while growing your career within a global brand that values innovation, diversity, and excellence.

Key Responsibilities

• Lead Meetings & Events Department Initiatives:
  Support the implementation of strategic initiatives that drive business expansion and enhance guest satisfaction. Utilize innovative approaches to elevate the department’s performance.
• Business Development:
  Identify and cultivate new market segments to achieve budgeted revenue goals. Work closely with the sales and marketing teams to create compelling offers and contracts that attract new clients.
• Event Planning and Execution:
  Coordinate with the Operations Team to ensure that all meetings and events are executed to the highest standards. Use guest feedback to continuously refine and improve services and procedures.
• Maximize Revenue:
  Develop and manage revenue strategies for meetings and events, ensuring that all opportunities are optimized. Collaborate with the Sales Team to manage client bookings, negotiations, and ongoing relationships.
• Team Leadership:
  Assist in leading and motivating the Meetings & Events Sales Team. Provide clear direction and foster an environment of collaboration and innovation. Support team development through regular coaching and feedback.
• Client Management:
  Build and maintain strong client relationships, ensuring that all guest requests and needs are addressed promptly. Work closely with various hotel departments to ensure a seamless guest experience.
• Reporting and Analysis:
  Assist with the preparation of monthly reports, analyzing key metrics to drive continuous improvement. Ensure all activity is accurately logged and tracked on salesforce.com.
• Compliance and Standards:
  Ensure that all meetings and events adhere to Radisson Blu’s standards, local regulations, and best practices. Uphold our commitment to safety, sustainability, and exceptional guest service.

Qualifications

• Bachelor’s Degree in Hotel Management, Hospitality, or a related field is preferred.
• 5+ years of experience in Meetings & Events, preferably in an upscale or luxury hotel environment.
• Strong leadership skills with the ability to inspire and motivate a team.
• Exceptional problem-solving skills and the ability to handle complex situations with grace.
• Commitment to guest service excellence with a passion for hospitality.
• Outstanding communication skills, both verbal and written.
• Ability to collaborate effectively across various departments and cultural backgrounds.
• Proficiency in Microsoft Office Suite and Opera Property Management System is an advantage.

Compensation and Benefits

At Radisson Blu Hotel Nairobi Upper Hill, we believe in rewarding our team members for their dedication and hard work. As the Assistant Meetings & Events Manager, you will receive a competitive salary package, including:

• Base Salary: Competitive, based on experience and qualifications.
• Bonuses: Performance-based bonuses are offered to incentivize and reward exceptional contributions to the hotel’s success.
• Health Benefits: Comprehensive health insurance plans to support your well-being.
• Retirement Plan: Contributions to a pension plan to secure your future.
• Paid Time Off (PTO): Generous PTO for vacation, personal days, and holidays.
• Professional Development: Opportunities for continuous learning and career growth within the Radisson Hotel Group.
• Employee Discounts: Exclusive discounts on hotel stays, dining, and services within the Radisson Hotel Group globally.

Company Culture

At Radisson Blu, our people are our greatest asset. We value diversity, inclusivity, and collaboration. Our Yes I Can! service ethos empowers our team members to go above and beyond to create memorable guest experiences. We foster a culture of innovation, continuous learning, and growth, encouraging our team to develop both personally and professionally.

Working with us means being part of a global brand that is committed to creating exceptional moments for our guests and for our team. We believe in recognizing and rewarding talent, and we are committed to providing a positive, inclusive, and supportive work environment.

Why Join Us?

• Global Brand: Be part of a world-renowned hotel group with a commitment to excellence and innovation.
• Career Growth: Opportunities for professional development and career advancement within the Radisson Hotel Group.
• Inclusive Environment: We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.
• Work-Life Balance: We understand the importance of work-life balance and offer flexible working arrangements where possible.

How to Apply

If you are passionate about hospitality, have a track record of success in meetings and events management, and are ready to take on a leadership role at Radisson Blu Hotel Nairobi Upper Hill, we invite you to apply. Send your application letter and CV to hr.nairobi@radissonblu.com by Monday, 26th August 2024.

Please note that we do not charge any application or recruitment fees at any stage of the hiring process.

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By joining our team at Radisson Blu Hotel Nairobi Upper Hill, you are stepping into a role where you can make a significant impact while enjoying a supportive, vibrant, and rewarding career.