Fairmont The Norfolk
Waiter/Waitress Job
Join Fairmont The Norfolk – An Iconic Hospitality Experience in Nairobi
Job Title: Waiter/Waitress
Location: Fairmont The Norfolk, Nairobi, Kenya
Job Category: Food & Beverage
Employment Type: Full-Time, Permanent
Reference Number: REF22663N
Company: Accor
Why Work for Accor?
At Accor, we are more than a worldwide leader in hospitality. We welcome you as you are and help you find a job and brand that matches your personality. Our commitment is to support your growth and learning every day, ensuring that your work brings purpose to your life. With Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
Website: Accor Careers
Our Philosophy: Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS
What’s in It for You?
Competitive Salary and Benefits
- Salary Transparency: We offer a competitive salary that reflects your experience and skills.
- Employee Benefits Card: Enjoy discounted rates at Accor hotels worldwide for you and your family.
- Learning and Development: Access to learning programs through our Academies to sharpen your skills.
- Corporate Social Responsibility: Participate in our Corporate Social Responsibility activities, like Planet 21.
- Career Growth: Opportunities for national and international promotions. The sky is your limit.
Work Environment and Culture
- Inclusive and Diverse Workplace: We are committed to attracting, recruiting, and promoting diverse talent.
- Supportive Team Environment: Work cohesively and collaboratively as part of a dynamic team.
- Historic and Luxurious Setting: Be part of a hotel that has played a leading role in Kenya’s history and continues to be Nairobi’s finest and best-known luxury hotel.
Job Description
Primary Responsibilities
As a Waiter/Waitress at Fairmont The Norfolk, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings will make guests feel unique and valued.
Key Duties
- Assist Guests: Provide informative and helpful guidance regarding menu items.
- Beverage Knowledge: Maintain full knowledge of beverage lists and promotions.
- Menu Expertise: Be well-versed in menu items and preparation methods, speaking passionately and informatively about our offerings.
- Safety and Sanitation: Follow all safety and sanitation policies when handling food and beverage.
- Service Station Management: Set up and tear down service stations efficiently.
- Order Taking: Take table orders for food and beverages professionally and positively.
- Service Standards: Provide service that meets Fairmont and Hotel Standards, fostering a welcoming culture.
- Crisp and Efficient Service: Deliver efficient food and beverage service with excellent rapport building, offering an experience, not just a meal.
- Cash Handling: Manage cash transactions accurately.
- Customized Service Flow: Tailor service flow to the diner’s needs.
- Guest Interaction: Review daily reports, handle VIP and group arrivals, and follow up on action items.
- Hotel Business Awareness: Stay aware of all hotel business and guide guests accordingly.
- Bar Service: Occasionally work behind the bar as a bar server, ensuring smooth operations.
- Guest Requests: Attend to all guest requests, anticipating needs constantly.
- Table Management: Ensure the smooth running of each table and address guests’ requirements promptly.
- Buffet Management: Monitor buffets for replenishment, cleanliness, and guest requests.
Qualifications
Essential Skills and Experience
- Experience: Minimum 1 year experience in Food and Beverage, preferably at a luxury property.
- POS Proficiency: Operational knowledge and proficiency in Point of Sale Systems.
- Communication Skills: Excellent written/verbal communication and interpersonal skills.
- Guest Service Orientation: Strong orientation towards guest service.
- Pressure Handling: Ability to work well under pressure in a fast-paced environment.
- Team Collaboration: Ability to work cohesively and collaboratively as part of a team.
- Problem-Solving Abilities: Strong interpersonal and problem-solving abilities.
About Fairmont The Norfolk
Fairmont The Norfolk Hotel has been an integral part of Kenya’s colorful history and remains Nairobi’s finest and best-known luxury hotel. The modern city of Nairobi grew around Fairmont The Norfolk, which boasts 170 guest rooms and suites, along with private tropical gardens. The hotel is the traditional starting point for safaris and the Lord Delamere Terrace, modern Nairobi’s most famous meeting place, where drinks and light meals are served continuously from morning until midnight.
Our Commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. At Fairmont The Norfolk, we believe in equality and strive to create an environment that respects and values all employees.
How to Apply
Interested candidates are invited to apply directly on our Accor Careers page. Or click APPLY Below for this page.
Application Process:
- Submit Your Resume: Provide an updated resume detailing your experience and qualifications.
- Cover Letter: Write a cover letter explaining why you are interested in this role and how you can contribute to our team.
- Interview: Selected candidates will be contacted for an interview.
TELEGRAM CHANNEL: CLICK HERE TO JOIN
Closing Remarks
We wish you the best in your job search and look forward to the possibility of welcoming you to our team. At Fairmont The Norfolk, we are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application or recruitment fee.
Keywords
To ensure maximum visibility, we have incorporated the following high-ranking keywords relevant to this job description: waiter jobs, waiter positions, food and beverage jobs, luxury hotel jobs, hospitality jobs, Fairmont jobs, Nairobi jobs, hotel jobs Kenya, guest service jobs, POS system proficiency, waiter qualifications, customer service jobs, dining service jobs, restaurant jobs, bar server jobs, hospitality careers, hotel service jobs, waiter skills, luxury hospitality, full-time waiter jobs, permanent waiter positions, hospitality job openings, Fairmont The Norfolk, Accor careers, waiter roles, food service jobs, beverage service jobs, guest interaction jobs, restaurant service jobs, hotel employment opportunities.
Thank you for considering a career with Fairmont The Norfolk. We look forward to receiving your application and potentially welcoming you to our prestigious team.
To apply for this job please visit careers.accor.com.
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