Waiter/Waitress at Mum’s Hotel

Hospitality
  • Hospitality
  • KENYA

Mum's Hote

Job Title: Waiter/Waitress at Mum’s Hotel

Summary:

Mum’s Hotel, renowned for its exceptional culinary experience, is seeking dedicated individuals to join our team as Waiter/Waitress. If you have a minimum of 1 year of experience, excellent multitasking skills, and strong communication abilities, we invite you to apply. This role offers an exciting opportunity to be part of a dynamic team in a thriving hospitality environment.

Responsibilities:

  • Greet and seat guests in a friendly and professional manner
  • Take accurate food and drink orders and relay them to the kitchen staff promptly
  • Ensure timely delivery of orders and provide exceptional customer service throughout the dining experience
  • Collaborate with kitchen and bar staff to maintain smooth operations
  • Handle guest inquiries, comments, and complaints with tact and efficiency
  • Maintain cleanliness and organization of the dining area and workstations

Qualifications:

  • Minimum of 1 year experience in a similar role
  • Exceptional multitasking abilities in a fast-paced environment
  • Strong communication skills with the ability to interact effectively with guests and colleagues
  • Positive attitude and willingness to work as part of a team
  • Flexibility to work evenings, weekends, and holidays as needed

Benefits:

  • Competitive compensation package
  • Opportunities for career growth and development
  • Employee discounts on meals and accommodations
  • Friendly and supportive work environment

How to Apply:

Please email your resume and cover letter in English to recruit@mumshotelandaccommodation.com. The deadline for applications is March 12th, 2024.


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Expert Tips To Be A Successful Applicant for Waiter/Waitress:

  1. Showcase your customer service skills: Provide examples of how you have gone above and beyond to ensure customer satisfaction in previous roles.
  2. Highlight your ability to thrive in a fast-paced environment: Share instances where you successfully managed multiple tasks efficiently under pressure.
  3. Demonstrate your communication skills: Emphasize your clear and effective communication style, both with customers and colleagues.
  4. Express your passion for hospitality: Convey your genuine interest in providing memorable experiences for guests and your enthusiasm for working in the hospitality industry.
  5. Be flexible: Communicate your willingness to work flexible hours, including evenings, weekends, and holidays, to meet the demands of the role.
  6. Attention to detail: Showcase your attention to detail by describing how you ensure accuracy in taking orders and delivering service.
  7. Team player mentality: Illustrate your ability to collaborate with other team members to maintain a harmonious work environment and achieve common goals.
  8. Professional appearance: Describe how you present yourself in a polished and professional manner, reflecting the high standards of Mum’s Hotel.
  9. Adaptability: Share examples of how you adapt to changing circumstances and handle unexpected challenges with grace and composure.
  10. Express enthusiasm: Convey your excitement about the opportunity to join Mum’s Hotel and contribute to its success.

SAMPLE COVER LETTER FOR A WAITER/WAITRESS POSITION:

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Recipient’s Name]

Mum’s Hotel

[Hotel Address]

[City, State, Zip Code]

Dear [Recipient’s Name],

I am writing to express my interest in the Waiter/Waitress position at Mum’s Hotel, as advertised. With over two years of experience in the hospitality industry, including roles in fine dining establishments, I am confident in my ability to contribute to the exceptional dining experience that Mum’s Hotel is known for.

Throughout my career, I have developed strong multitasking abilities and a keen attention to detail, allowing me to efficiently manage busy shifts while ensuring the highest level of service for guests. I am passionate about providing memorable experiences for customers and thrive in fast-paced environments where teamwork and communication are paramount.

I am particularly drawn to Mum’s Hotel because of its reputation for excellence and commitment to providing top-notch service. I am excited about the opportunity to contribute to your team and help uphold the standards of excellence that Mum’s Hotel is known for.

Thank you for considering my application. I am eager to further discuss how my skills and experiences align with the needs of Mum’s Hotel. I am available for an interview at your earliest convenience and can be reached at [Your Phone Number] or via email at [Your Email Address].

Sincerely,

[Your Name]

Frequently Asked Questions:

Q1: What is the dress code at Mum’s Hotel for waitstaff? A1: Waitstaff at Mum’s Hotel are required to maintain a professional appearance by wearing clean and pressed uniforms provided by the hotel. Additionally, appropriate footwear and grooming standards are expected to uphold the hotel’s high standards of presentation.

Q2: Are there opportunities for advancement within Mum’s Hotel for waitstaff? A2: Yes, Mum’s Hotel values internal growth and development. Waitstaff who demonstrate exceptional performance and dedication have opportunities for advancement to supervisory or managerial roles within the food and beverage department.

Q3: Does Mum’s Hotel offer training for new waitstaff members? A3: Yes, Mum’s Hotel provides comprehensive training for all new waitstaff members to ensure they are equipped with the necessary skills and knowledge to excel in their roles. Training includes instruction on service standards, menu knowledge, and POS systems.

Q4: How does Mum’s Hotel handle guest complaints or special requests? A4: At Mum’s Hotel, guest satisfaction is our top priority. Waitstaff are trained to handle guest complaints or special requests with professionalism and efficiency, escalating issues to management when necessary to ensure prompt resolution and guest satisfaction.

Q5: Is there a probationary period for new waitstaff at Mum’s Hotel? A5: Yes, new waitstaff at Mum’s Hotel undergo a probationary period during which their performance and suitability for the role are evaluated. The length of the probationary period may vary depending on individual circumstances.

Q6: What is the average workload for waitstaff at Mum’s Hotel? A6: The workload for waitstaff at Mum’s Hotel can vary depending on factors such as the time of day, day of the week, and special events or functions. Generally, waitstaff can expect to handle multiple tables and orders simultaneously during busy periods.

Q7: Does Mum’s Hotel offer employee discounts on meals and accommodations? A7: Yes, as an employee of Mum’s Hotel, waitstaff are eligible for discounts on meals and accommodations, allowing them to enjoy the hotel’s amenities at a reduced rate.

Q8: What are the typical working hours for waitstaff at Mum’s Hotel? A8: The working hours for waitstaff at Mum’s Hotel may vary based on business needs and scheduling requirements. Evening, weekend, and holiday shifts are common in the hospitality industry, and waitstaff should be prepared to work during these times.

Q9: How does Mum’s Hotel handle tips for waitstaff? A9: Tips received by waitstaff at Mum’s Hotel are distributed in accordance with company policy, which may include a combination of individual and pooled tip systems. Management ensures that tips are distributed fairly and transparently among eligible staff members.

Q10: Does Mum’s Hotel provide parking for employees? A10: Yes, Mum’s Hotel offers parking facilities for employees, ensuring convenient and safe access to the workplace.

Possible Waiter/Waitress Interview Questions With Answers:

1. Tell us about your previous experience working as a waiter/waitress.

Answer: In my previous role as a waiter/waitress at [Previous Employer], I gained valuable experience in providing excellent customer service, managing high-pressure situations during busy shifts, and ensuring the satisfaction of diners. I honed my ability to multitask effectively while maintaining a friendly and professional demeanor at all times.

2. How do you handle difficult customers or challenging situations in a restaurant setting?

Answer: When faced with difficult customers or challenging situations, I remain calm and composed, actively listening to their concerns and empathizing with their perspective. I strive to address their issues promptly and professionally, finding solutions to resolve any conflicts while prioritizing the overall dining experience of all guests.

3. How do you prioritize tasks during a busy shift?

Answer: During busy shifts, I prioritize tasks by assessing the needs of the restaurant and its patrons. I focus on efficiently managing orders, ensuring timely delivery of food and beverages, and addressing any immediate issues or requests from customers. By staying organized and attentive, I can effectively juggle multiple responsibilities while maintaining a high level of service.

4. Describe a time when you went above and beyond to exceed a customer’s expectations.

Answer: There was a time when a guest at our restaurant had specific dietary restrictions due to allergies. Despite it being a busy evening, I took the initiative to consult with the kitchen staff and customize a meal that met the guest’s dietary needs without compromising on taste or quality. The guest was delighted with the personalized attention and expressed their gratitude, which reinforced my commitment to providing exceptional service.

5. How do you ensure accuracy in taking orders and delivering them to the kitchen?

Answer: To ensure accuracy in taking orders, I actively listen to customers, repeating their requests back to confirm accuracy, and clarifying any uncertainties. When delivering orders to the kitchen, I double-check each item against the order ticket to avoid errors or omissions. Communication with both customers and kitchen staff is key to maintaining accuracy throughout the dining experience.

6. How do you handle situations where there is a mistake in an order or a delay in food preparation?

Answer: In the event of a mistake or delay in food preparation, I promptly apologize to the affected customers and take ownership of the situation. I communicate the issue to the kitchen staff to expedite the resolution and offer alternatives such as complimentary drinks or appetizers to mitigate any inconvenience caused. Maintaining transparency and proactive communication helps to minimize the impact on the guest experience.

7. How do you ensure cleanliness and hygiene in your assigned work area?

Answer: I take cleanliness and hygiene seriously in my work area by adhering to sanitation protocols and regularly cleaning and sanitizing surfaces, utensils, and equipment. I also follow proper food handling procedures to prevent cross-contamination and ensure the safety of both customers and staff. By maintaining a clean and organized workspace, I contribute to a positive dining environment for guests.

8. How do you handle pressure during peak hours or busy shifts?

Answer: During peak hours or busy shifts, I thrive under pressure by staying focused, organized, and composed. I prioritize tasks based on urgency, streamline processes where possible, and collaborate effectively with team members to ensure smooth operations. Remaining calm and adaptable allows me to deliver consistent service standards even in demanding circumstances.

9. Can you describe a time when you had to work as part of a team to achieve a common goal?

Answer: In a previous restaurant role, there was a special event that required coordination among the entire staff to ensure its success. I worked closely with my colleagues, communicating effectively, delegating tasks, and providing support where needed. By collaborating as a team and leveraging each other’s strengths, we were able to deliver exceptional service and exceed the expectations of our guests.

10. How do you stay motivated and engaged in your role as a waiter/waitress?

Answer: I stay motivated and engaged in my role by maintaining a positive attitude, setting personal goals for improvement, and finding fulfillment in providing exceptional service to customers. I take pride in delivering memorable dining experiences and continuously seek opportunities to learn and grow within the hospitality industry. My passion for customer satisfaction drives me to excel in my responsibilities as a waiter/waitress.


We wish you the best in your application process. Mum’s Hotel is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fees, whether refundable or not.

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To apply for this job email your details to recruit@mumshotelandaccommodation.com


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