Visa East Africa Senior Manager – CyberSource Sales

Job Overview

Visa is looking for an ambitious and seasoned professional to join as the CyberSource East Africa Senior Manager. This role is pivotal in driving the expansion plans for Visa Acceptance Solutions (Cybersource) in strategically targeted countries within the East Africa region. As a Senior Manager in Sales, you will play a key role in appraising market opportunities, developing strategies, and ensuring the growth of our client base and portfolios.

Key Responsibilities

Business Development Leadership

• Directly manage business development for Visa Acceptance Solutions (Cybersource) in East Africa.
• Focus on sales of online payment solutions, fraud management, and ancillary products to enterprise-level clients, PAYFACs, Acquirers, Merchants, and global organizations.

Relationship Management

• Cultivate sustainable, long-term relationships with key customers.
• Collaborate closely with Visa Inc. stakeholders in the Sub Sahara Africa Region, fostering partnerships with Country Managers, Business Development Managers, MSS Leaders, and Country Risk Managers.

Revenue Growth and Opportunity Management

• Maintain and build a pipeline of business opportunities from initial qualification to revenue delivery.
• Interface with country leads on product expansion, demonstrating financial insight and collaboration with key stakeholders.

Market Interface

• Act as the face of Visa Acceptance Solutions (Cybersource) in the market, presenting as a credible negotiator and comfortably navigating enterprise procurement processes.
• Demonstrate expertise in ecommerce, omni-commerce, and digital payments.

Reporting and Negotiation

• Regularly report to management with timely updates on both pipeline and forecasts for all product lines and services.
• Negotiate pricing, discounts, and contractual terms within set parameters.

Regulatory Understanding

• Build an understanding of product and regulatory requirements within the region to position Visa Acceptance Solutions (Cybersource) for successful expansion.

Change Management and Internal Collaboration

• Execute change management requirements, implement best practices, and maintain a strong focus on internal efficiency and functional collaboration.
• Lead initiatives that directly impact customer engagement and advocate for a ‘customer-first’ approach.

Qualifications and Requirements

• Proven experience in successfully developing and maintaining business in a startup or growth environment.
• Experience in managing complex and large accounts.
• Strong background in selling enterprise Software, BPM, SaaS, Professional Services, or IT industries, with payment services experience preferred.
• Strategic thinking with the ability to develop go-to-market plans.
• Expertise in analyzing and managing closed-loop marketing and sales processes.
• Significant customer relationship management skills in a solution sales environment.
• Demonstrated experience in constructing and executing strategic plans.
• Proven ability to prioritize and manage concurrent projects and issues.
• Self-starter, well-structured, and solution-oriented.
• Committed to service excellence and added value through exceeding client expectations.

Hybrid Position

This is a hybrid position, allowing employees to alternate between remote and office work. Hybrid employees are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

VISA

How to Apply

If you are an innovative professional seeking a challenging role in the dynamic world of digital payments, apply for the CyberSource East Africa Senior Manager position at Visa.

Application Details

• Job Location: Nairobi, Kenya
• Job Function: Full-time
• Job ID: REF033149W
• Application Deadline: November 09, 2023

About Visa

Visa is an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Expert Tips To Be A Successful Applicant

1. Understand the Payments Industry:
   • Familiarize yourself with the latest trends and challenges in the payments industry. Highlight relevant experience in your application.
2. Showcase Relationship Management Skills:
   • Provide examples of your successful management of complex accounts and your ability to cultivate long-term relationships.
3. Emphasize Strategic Thinking:
   • Demonstrate your strategic thinking by outlining your approach to developing go-to-market plans and executing strategic initiatives.
4. Highlight Your Customer-Centric Approach:
   • Showcase instances where you prioritized customer satisfaction and exceeded client expectations.
5. Illustrate Change Management Experience:
   • Share experiences where you successfully led change management initiatives, emphasizing a focus on internal efficiency.
6. Prioritize Data Analysis Skills:
   • Illustrate your ability to interpret various data sources and use data-driven insights to make informed decisions.
7. Communicate Your Hybrid Work Adaptability:
   • Emphasize your ability to thrive in a hybrid work environment, balancing remote and office responsibilities.
8. Demonstrate Industry Insight:
   • Show your awareness of the broader competitive environment in the digital payments industry.
9. Present Your Proactive Approach:
   • Provide examples of how you proactively respond to competitor moves, external threats, or emerging business opportunities.
10. Illustrate Results-Driven Approach:
    • Highlight instances where you achieved and surpassed goals, contributing to the growth and success of your team or organization.

Frequently Asked Questions

Q1: What is the work schedule for hybrid employees?

A1: Hybrid employees are expected to work from the office 2-3 set days a week, with flexibility based on business needs.

Q2: Are there specific industries that applicants should have experience in?

A2: While experience in enterprise Software, BPM, SaaS, Professional Services, or IT industries is preferred, a background in payment services is highly desirable.

Q3: How can I stand out as an applicant?

A3: Emphasize your strategic thinking, relationship management skills, and industry knowledge. Provide concrete examples of your contributions to the success of previous roles.

Q4: What is the application deadline?

A4: The application deadline is November 09, 2023.

Q5: How can I stay informed about Visa’s future job opportunities?

A5: Keep an eye on Visa’s official careers page for updates on job openings and opportunities.

Q6: Is Visa an equal opportunity employer?

A6: Yes, Visa is an equal opportunity employer, committed to diversity and inclusion in the workplace.

Q7: Can I apply if I have a criminal history?

A7: Visa will consider qualified applicants with criminal histories in accordance with EEOC guidelines and applicable local law.

Q8: How can I demonstrate my adaptability to a hybrid work environment?

A8: Showcase your experience in balancing remote and office work responsibilities. Highlight any successful outcomes achieved in a hybrid work setting.

Q9: What should I prioritize in my application?

A9: Prioritize showcasing your understanding of the payments industry, relationship management skills, and strategic thinking in your application.

Q10: How can I align my experience with Visa’s values?

A10: Demonstrate how your professional values align with Visa’s commitment to service excellence, customer-centricity, and a proactive approach to industry trends.