Underwriting & Customer Retention Officer

Full Time
  • Full Time
  • Nairobi

Noble Strides

Noble Strides We Are Hiring

Open Position: Underwriting & Customer Retention Officer

About Noble Strides:

At Noble Strides, we pride ourselves on our commitment to excellence in the financial services sector. With a focus on innovation, integrity, and customer satisfaction, we continually strive to exceed expectations. As we expand our team, we are seeking a dedicated and experienced Underwriting & Customer Retention Officer to join us in our mission to provide unparalleled service to our clients.

Job Summary:

As an Underwriting & Customer Retention Officer at Noble Strides, you will play a pivotal role in ensuring the accuracy, timeliness, and effectiveness of our underwriting operations. Your primary responsibilities will include making underwriting decisions aligned with risk assessments and business objectives, as well as implementing strategies to enhance customer retention.

Key Responsibilities:

  • Conduct thorough underwriting assessments to evaluate risk factors and determine appropriate pricing.
  • Analyze financial data, market trends, and other relevant information to inform underwriting decisions.
  • Collaborate with various departments to streamline underwriting processes and improve efficiency.
  • Develop and implement strategies to optimize customer retention and enhance overall satisfaction.
  • Act as a liaison between the company and clients to address inquiries, concerns, and requests promptly and professionally.
  • Stay updated on industry regulations, market developments, and best practices in underwriting and customer retention.


  • Bachelor’s degree in a business-related field.
  • Certification in Underwriting or equivalent (COP proficient).
  • Minimum of 3 years of hands-on experience in an underwriting role.
  • Strong analytical skills and attention to detail.
  • Excellent communication and interpersonal abilities.
  • Proficiency in relevant software and tools.

How to Apply:

If you are a motivated professional seeking a rewarding opportunity to contribute to a dynamic team, please submit your resume and cover letter to info@noblestrides.com. The deadline for applications is May 25th, 2024.







Dear Hiring Manager,

I am writing to express my interest in the Underwriting & Customer Retention Officer position at Noble Strides, as advertised. With a Bachelor’s degree in Business Administration and over 5 years of experience in underwriting roles, I am confident in my ability to contribute effectively to your team.

Throughout my career, I have developed a strong foundation in underwriting principles and risk assessment strategies. My hands-on experience, coupled with my analytical skills, has enabled me to make sound underwriting decisions while ensuring compliance with regulatory standards. Additionally, I have a proven track record of implementing customer retention initiatives that have resulted in increased client satisfaction and loyalty.

I am particularly drawn to Noble Strides’ commitment to excellence and innovation in the financial services sector. I am eager to leverage my expertise to support your mission and contribute to the continued success of your organization.

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with the needs of Noble Strides. Please find attached my resume for your review.


[Your Name]


  1. Tailor Your Application: Customize your resume and cover letter to highlight relevant skills and experiences that align with the job requirements.
  2. Highlight Achievements: Showcase specific achievements and outcomes in previous roles, demonstrating your ability to make significant contributions.
  3. Research the Company: Familiarize yourself with Noble Strides’ values, culture, and industry position to tailor your application and interview responses accordingly.
  4. Demonstrate Soft Skills: Emphasize your communication, problem-solving, and teamwork skills, as these are essential for success in underwriting and customer retention roles.
  5. Stay Updated: Keep abreast of industry trends, regulatory changes, and best practices in underwriting and customer service to demonstrate your commitment to professional development.
  6. Prepare for Interviews: Anticipate common interview questions and practice your responses to effectively communicate your qualifications and fit for the role.
  7. Show Enthusiasm: Express genuine interest in the opportunity and the company’s mission during interviews to demonstrate your passion and motivation.
  8. Ask Questions: Prepare thoughtful questions to ask during the interview process to demonstrate your engagement and interest in the role.
  9. Follow Up: Send a thank-you email after interviews to express gratitude and reiterate your interest in the position.
  10. Stay Positive: Maintain a positive attitude throughout the application process, even if faced with challenges or rejections, and continue to pursue opportunities aligned with your career goals.

Possible Underwriting & Customer Retention Officer Interview Questions With Answers:

  1. Can you walk us through your experience in underwriting and customer retention? Answer: Certainly. In my previous role at XYZ Company, I was responsible for assessing insurance risks and determining appropriate premiums. I also implemented strategies to enhance customer satisfaction and retention, resulting in a significant increase in renewal rates.
  2. How do you prioritize underwriting tasks when faced with tight deadlines? Answer: When prioritizing tasks, I assess the urgency and importance of each underwriting request based on factors such as client needs and regulatory requirements. I then allocate resources accordingly to ensure timely completion.
  3. How do you handle challenging underwriting scenarios or complex customer inquiries? Answer: In challenging situations, I rely on my analytical skills and attention to detail to thoroughly evaluate all available information and make informed decisions. I also leverage my communication skills to address customer inquiries promptly and professionally, ensuring clarity and transparency throughout the process.
  4. Can you provide an example of a successful customer retention initiative you implemented in your previous role? Answer: One successful initiative I implemented was a personalized customer feedback program that allowed us to gather valuable insights into client preferences and pain points. Based on this feedback, we developed tailored retention strategies, resulting in a notable increase in client satisfaction and loyalty.
  5. How do you stay updated on industry trends and regulatory changes in the underwriting field? Answer: I regularly participate in industry seminars, webinars, and workshops to stay abreast of the latest developments in underwriting practices and regulations. I also maintain memberships in professional associations and actively engage with industry publications to stay informed.

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We wish you the best in your job search journey. Noble Strides is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fees, whether refundable or not.

To apply for this job please visit form.jotform.com.

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