Underwriting & Claims Officer – Personal Lines
- Location: Nairobi, Kenya
- Type of Job: Full-Time
- Job Category: Insurance and Risk Management
- Salary: Competitive
- Reporting to: Assistant Manager – Personal Lines, General Business Department
- Application Deadline: February 7, 2025
Introduction
The Underwriting & Claims Officer plays a crucial role in the personal lines and SMEs insurance business by managing all aspects of underwriting, claims, and administration. As a proactive, strategic thinker with a high performance track record, you will ensure the delivery of high-quality services to clients. This is an exciting opportunity for someone passionate about the insurance industry and looking to make an impact through technology, innovation, and effective communication. This position is located in Nairobi, Kenya, and offers a chance to work in a collaborative environment with growth opportunities.
About Us
PACIFIC INSURANCE BROKERS (EA) LTD is a leading insurance brokerage firm that provides top-tier insurance and risk management solutions to individuals and businesses. With a focus on providing customized services, the company has earned a reputation for delivering reliable and comprehensive risk management and insurance solutions. Our values center on integrity, customer satisfaction, innovation, and a commitment to continuous growth. At PACIFIC INSURANCE BROKERS, we are dedicated to ensuring that our employees thrive in a supportive and dynamic work environment, offering opportunities for professional development and career progression.
Key Responsibilities
As the Underwriting & Claims Officer, you will be responsible for the following duties:
- Facilitate the placement of new business and ensure proper preparation of motor certificates.
- Invite renewals one month before the renewal date and follow up with clients a week before renewal.
- Raise debit/risk notes and dispatch them to clients and insurers.
- Ensure that business transactions are conducted on a cash and carry basis and forward receipts for remitted premiums.
- Document all correspondences including letters, debit notes, endorsements, and receipts.
- Maintain proper filing of all physical and electronic client files.
- Forward valuation reports and registers for SMEs.
- Attend to any business inquiries from clients promptly.
- Register claims in IBS, report to insurers, process, and ensure settlements are in line with service standards.
- Provide excellent customer service and ensure clients are informed of new market developments affecting their portfolio.
- Facilitate certificate of replenishment and binder declaration for clients.
- Ensure effective negotiation of covers and placement of business with reputable underwriters.
- Gather marketing intelligence to drive business growth and support the sales team in closing new prospects.
- Drive new business growth and develop opportunities to expand the client base.
Qualifications and Skills
To qualify for this role, candidates must meet the following requirements:
Required:
- Bachelor’s degree in Business, Insurance, Marketing, or a related field.
- Insurance professional qualifications such as AIIK or ACII.
- At least 2 years of experience in underwriting and customer experience.
- Proven ability to work with both direct and indirect markets.
Preferred:
- Strong analytical and problem-solving skills.
- Excellent communication, negotiation, and report-writing skills.
- Outstanding organizational and time management abilities.
- Ability to think strategically and innovate within a collaborative team environment.
Company Culture and Values
At PACIFIC INSURANCE BROKERS, we foster a work culture of collaboration, creativity, and continuous improvement. We value individuals who are not only team players but also self-starters capable of driving results. Our mission is to provide the highest quality service to our clients while developing our people. Our core values include integrity, accountability, and innovation, making us a dynamic and forward-thinking organization.
Apply Now For Underwriting & Claims Officer
Are you ready to take the next step in your career with a leading insurance firm? If you are passionate about providing exceptional underwriting and claims management services and have the qualifications required, we invite you to apply now.
To apply, simply click on the [Apply Now] button or visit our job board. We look forward to reviewing your application and exploring the possibility of having you join our team.
For more similar jobs in the Insurance and Risk Management industry, please visit our Job Board.
Learn more about our company and what we stand for by visiting our Homepage.
END OF JOB DESCRIPTION
Sample Cover Letter
[Applicant Name]
[Address]
[City, Postal Code]
[Phone Number]
[Email Address]
[Date]
Hiring Manager
PACIFIC INSURANCE BROKERS (EA) LTD
Nairobi, Kenya
Dear Hiring Manager,
I am writing to express my interest in the Underwriting & Claims Officer position at PACIFIC INSURANCE BROKERS. With a background in insurance and risk management, and over two years of hands-on experience in underwriting and claims administration, I am confident that my skills align well with the responsibilities and qualifications required for this role.
Throughout my career, I have demonstrated the ability to manage underwriting processes effectively, from new business placement to claims registration and settlement. My strong analytical skills, coupled with my excellent communication and negotiation abilities, have enabled me to deliver results that contribute to client satisfaction and business growth. I am particularly drawn to your company because of its strong reputation for providing high-quality service and fostering a culture of innovation and teamwork.
I am excited about the opportunity to contribute to your team and bring my expertise in claims management and underwriting to your organization. I am confident that my proactive approach and ability to adapt to new challenges will allow me to excel in this role. I look forward to the possibility of discussing my application further.
Thank you for considering my application. I look forward to the opportunity to contribute to the continued success of PACIFIC INSURANCE BROKERS.
Sincerely,
[Applicant Name]
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