U2BY | Shop Attendant & Social Media Manager – Nairobi, Kenya

Shop Attendant & Social Media Manager – Nairobi, Kenya

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Company Overview: U2BY – The Home of Thrift

U2BY is a thriving retail company specializing in affordable, high-quality thrift products. Our mission is to provide budget-friendly fashion while fostering a unique shopping experience. With a strong emphasis on community, innovation, and sustainability, we strive to create an inclusive and dynamic work environment where creativity and growth are encouraged. We are currently seeking dedicated and experienced professionals to join our team as Shop Attendants and Social Media Managers.

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Position 1: Shop Attendant – 3 Years Experience in Sales

Job Summary

As a Shop Attendant at U2BY, you will play a crucial role in ensuring that our customers have a seamless shopping experience. This position requires a customer-centric attitude, excellent communication skills, and a strong passion for retail. Your main responsibility will be to assist customers, manage inventory, and maintain an organized and welcoming store environment.

Key Responsibilities

• Customer Service: Greet customers warmly, assist with product inquiries, and provide personalized recommendations.
• Sales Management: Actively promote and upsell products, ensuring customers are aware of special deals and new arrivals.
• Inventory Control: Monitor stock levels, assist with restocking shelves, and manage inventory documentation.
• Store Maintenance: Keep the store clean, organized, and visually appealing to enhance the customer experience.
• Cash Handling: Process transactions accurately and efficiently, including cash, card, and mobile payments.
• Problem Solving: Address customer concerns and resolve issues promptly, ensuring customer satisfaction.

Qualifications and Skills

• Experience: Experience in retail sales.
• Communication: Excellent verbal communication skills and a friendly demeanor.
• Customer Focus: Strong ability to engage with customers and understand their needs.
• Organization: Detail-oriented with the ability to multitask and manage time effectively.
• Tech-Savvy: Basic knowledge of POS systems and ability to learn new technologies quickly.
• Adaptability: Ability to work in a fast-paced environment and handle varying customer demands.

Company Culture and Benefits

At U2BY, we believe in creating a work environment that is both supportive and empowering. We offer:

• Competitive Salary: Based on experience and performance.
• Career Growth: Opportunities for professional development and advancement within the company.
• Employee Discounts: Exclusive discounts on U2BY products.
• Health and Wellness: Access to health benefits and wellness programs.

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Position 2: Social Media Manager – 3 Years Experience in Social Media Management

Job Summary

As a Social Media Manager at U2BY, you will be responsible for developing and implementing our social media strategy to increase online presence and improve marketing efforts. This role requires a creative individual with a strong understanding of social media platforms, content creation, and analytics.

Key Responsibilities

• Content Creation: Develop engaging and high-quality content for U2BY’s social media platforms, including Instagram, Facebook, Twitter, and LinkedIn.
• Social Media Strategy: Plan and execute a comprehensive social media strategy to boost brand awareness and drive customer engagement.
• Community Management: Interact with followers, respond to comments and messages, and manage online communities to build a loyal customer base.
• Analytics and Reporting: Monitor social media metrics, analyze data, and report on the performance of social media campaigns.
• Collaboration: Work closely with the marketing team to align social media efforts with overall marketing goals and promotional activities.
• Trend Analysis: Stay updated on the latest social media trends, tools, and best practices to keep U2BY ahead of the competition.

Qualifications and Skills

• Experience: Minimum of 3 years of experience in social media management.
• Creativity: Strong ability to create visually appealing and engaging content.
• Analytical Skills: Proficiency in using social media analytics tools to track performance and optimize strategies.
• Communication: Excellent written and verbal communication skills.
• Teamwork: Ability to collaborate effectively with cross-functional teams.
• Innovation: A passion for staying ahead of social media trends and finding new ways to connect with audiences.

Company Culture and Benefits

U2BY values its employees and offers a range of benefits designed to enhance your work experience, including:

• Competitive Salary: Reflective of your experience and impact on social media growth.
• Professional Development: Opportunities for skill enhancement through workshops and training programs.
• Inclusive Environment: A diverse workplace where all voices are heard and respected.
• Health Benefits: Comprehensive health coverage and wellness initiatives.

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Application Process

How to Apply

Interested candidates are encouraged to apply by sending their CVs to u2bykenya@gmail.com. Please specify the position you are applying for in the subject line.

Application Deadline

The deadline for applications is 30th September. We recommend submitting your application early to ensure consideration.

Equal Opportunity Employer

U2BY is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We do not charge any application or recruitment fees, whether refundable or not.

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Why Join U2BY?

By joining U2BY, you will become part of a company that values creativity, innovation, and community. Whether you’re assisting customers on the sales floor or engaging with them online, your work will have a direct impact on our success and the satisfaction of our customers. We’re looking for individuals who are passionate about retail and social media and who are eager to grow with us.

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Apply Now and be part of our journey to make fashion affordable and accessible to all. For more information, visit our website at u2by.ke or u2by.co.ke.