Temporary Assistant-ICT Service Desk at Capital Markets Authority

  • Temporary
  • Nairobi

Capital Markets Authority

Temporary Assistant-ICT Service Desk at Capital Markets Authority

Are you ready to embark on a dynamic journey in the world of Information Technology? Capital Markets Authority, the foremost regulatory body in Kenya, is seeking an enthusiastic Temporary Assistant to join our ICT Service Desk team. If you’re passionate about providing top-notch technical support and problem-solving in a fast-paced environment, we invite you to apply for this exciting opportunity.

Position: Temporary Assistant – ICT Service Desk Reports to: Senior Officer, ICT Infrastructure Contract Period: 6 Months

Key Responsibilities:

  1. First Line Support: Be the front line of support, managing our IT help desk, and promptly responding to user assistance requests.
  2. Hardware Wizardry: Install and configure computers, monitor and network equipment, and peripherals like printers and scanners.
  3. User Account Management: Handle user account creation for various systems efficiently.
  4. Troubleshooting Pro: Diagnose and troubleshoot computer systems, hardware, network, and peripheral issues. Undertake necessary repairs and corrections.
  5. Application Guru: Assist users in resolving problems related to applications, equipment, and data.
  6. Connectivity Maestro: Tackle hardware, software, and connectivity problems head-on. This includes managing user access and component configuration.
  7. Vendor Relations: Manage hardware warranties and liaise with vendors for swift issue resolution.
  8. Inventory Management: Maintain documentation of computer equipment inventory and ensure it’s up to date.
  9. Data Keeper: Record and manage hardware and software inventories, site/server licensing, and user access and security.

Minimum Qualifications & Experience:

  • Bachelor’s degree in Information Technology/Computer Science or its equivalent.
  • At least 6 months of relevant experience in ICT end-user support (advantageous).
  • Professional certification in any ICT-related course (preferred).

Key Skills, Knowledge & Competencies:

  • Effective oral and written communication.
  • Excellent time management to meet deadlines.
  • Unwavering integrity, especially under pressure.
  • Adaptability to apply new technical and business information to tasks.

How to Apply:


The deadline for applications is September 29, 2023.


Please ensure that you provide complete and accurate information as per the instructions provided in the e-recruitment portal. Only shortlisted candidates will be contacted for interviews.

Capital Markets Authority is an Equal Opportunity Employer. Persons with disabilities are encouraged to apply.

The Capital Markets Authority does not charge a fee at any stage of the recruitment process. Please write your application in English.

Expert Tips to Be a Successful Applicant

  1. Tailor Your Application: Customize your application to highlight relevant skills and experience in ICT support. For instance, if you’ve previously resolved a critical technical issue under pressure, mention it.
  2. Show Enthusiasm: Express your genuine interest in the role and the organization. Passionate applicants stand out.
  3. Attention to Detail: Make sure your application is error-free. Attention to detail is a crucial skill in ICT.
  4. Certification Advantage: If you have an ICT-related certification, make it prominent in your application. It demonstrates your commitment to the field.
  5. Strong Communication: Emphasize your communication skills. Clear communication is essential when dealing with user support.
  6. Problem-Solving Showcase: Provide an example of a challenging technical problem you’ve successfully resolved in the past.

Best of luck with your application! We look forward to welcoming a passionate ICT enthusiast to our team.

To apply for this job please visit hrmis.cma.or.ke.

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