Technical Administrator

Job Summary

Are you a dynamic and detail-oriented individual looking to be a part of a forward-thinking team? Securex Agencies (K) Limited is thrilled to welcome a new member to our Tracking Team. As a Technical Administrator, you will play a pivotal role in providing essential administrative support to enhance the service aspect of our tracking team. Your mission? Ensuring the seamless resolution of technical issues raised by our esteemed clients. Collaborating with various departments at the back office, you’ll orchestrate and streamline assignments, all while maintaining the highest standards of client satisfaction.

Main Responsibilities

1. Expertly Manage Scheduling

• Organize daily schedules for our skilled technicians, ensuring efficient service delivery.
• Skillfully arrange quarterly services for clients holding annual maintenance contracts, showcasing your knack for precision and planning.

2. Nurture Leads and Client Relationships

• Proactively follow up on leads and referrals stemming from field activity and inquiries.
• Identify and engage potential sales prospects, making connections that count.

3. Exceptional Customer Service

• Record, manage, and resolve all customer complaints within an impressive twenty-four-hour window.
• Maintain diligent follow-ups on service contracts, cementing our commitment to client satisfaction.

4. Collaborate for Success

• Work closely with our dynamic Tender Team to seal the deal on sales within assigned accounts.
• Utilize the company’s pricing system and policies with finesse during sales processing.

5. Operational Excellence

• Manage operational and client requirements, seamlessly bridging departments to ensure smooth workflows.
• Elevate client experiences by providing in-depth systems training and surveys, driving actionable improvements.

6. Streamlined Reporting

• Compile assigned incidents in the Daily Service Schedules, contributing to data-driven decision-making.
• Manage quotation approvals and corresponding picking slips, showcasing your meticulous attention to detail.

7. Proactive Communication

• Prepare and share client and internal reports on a regular basis, demonstrating your commitment to transparency.
• Uphold the department’s Standard Operating Procedures in your day-to-day activities.

8. Client-Centric Approach

• Conduct regular client visits and promptly respond to queries through various channels, embodying our customer-centric ethos.
• Facilitate smooth job completion and commissioning by collaborating closely with the technical department.

Key Competencies and Qualifications

If you’re a proactive and detail-driven professional, this role is your perfect fit. Here’s what we’re looking for:

• A Bachelor’s Degree in Administration or Technical Management sets the stage for your success.
• With at least 3 years of relevant experience, you bring a proven track record to the table.
• Your strong analytical skills and attention to detail make you a problem-solving maestro.
• A customer service superstar, your attitude shines through in every interaction.
• Your exceptional communication skills, both written and verbal, are your secret weapons.
• Thriving in a fast-paced environment is second nature to you.
• Your ability to collaborate with senior-level business partners is a testament to your professionalism.

Ready to Take the Next Step?

If you’re excited to be part of a dynamic team that’s redefining excellence, we want to hear from you! Send your comprehensive CV and academic credentials to careers@securex.co.ke. Please mention the position you’re applying for in the subject line. The application deadline is August 31, 2023. We appreciate your interest, and kindly note that only shortlisted candidates will be contacted.

Expert Tips To Be A Successful Applicant

1. Showcase Your Experience: Highlight your past achievements and experiences that align with the role’s responsibilities to stand out from the crowd.

2. Detail Matters: Demonstrate your attention to detail by carefully reviewing your application materials before submission.

3. Customer-Centric Approach: Emphasize your dedication to delivering exceptional customer service, a quality we highly value.

4. Communication Excellence: Craft a well-structured and engaging application that showcases your communication skills.
5. Collaborative Spirit: Highlight instances where you’ve successfully collaborated with cross-functional teams to achieve shared goals.
6. Time Management: As our environment is fast-paced, showcasing your ability to manage tasks efficiently will set you apart.
7. Results-Driven Mindset: Share examples of how your analytical skills have led to tangible results in previous roles.
8. Innovative Thinking: If you’ve brought innovative solutions to challenges, we’d love to hear about it!

Your journey with Securex Agencies (K) Limited starts here. We look forward to receiving your application and discovering how you’ll contribute to our team’s success!