Talent & Culture Manager – Nairobi, Kenya

Talent & Culture Manager – Nairobi, Kenya

Job Level: Senior Management

Are you ready to join an extraordinary team dedicated to creating Memorable Moments? MGallery Nairobi Gigiri, an exclusive boutique hotel, is seeking a passionate and skilled Talent & Culture Manager to lead and inspire our ambassadors. If you’re an experienced HR professional with a background in hotel management and a deep understanding of Kenyan labor laws, we want to hear from you.

Company Description:

The MGallery Hotel Collection is renowned for its boutique hotels, each boasting a unique design and captivating stories. Choosing MGallery means choosing a life filled with Memorable Moments. Our Nairobi Gigiri location will feature 105 rooms and suites, four restaurants, meeting spaces, and wellness facilities. With a prime location close to Nairobi’s city center and Village Market, we’re set to attract a diverse range of guests, including UN and NGO delegates, diplomats, and leisure travelers.

Job Description:

Main Duties:

1. HR Administration and Planning:

• Streamline HR administration across all hotel departments.
• Compile and manage financial budgets within payroll.
• Oversee all administrative affairs within the HR department.
• Supervise training activities for skills enhancement.

2. Ambassador Development:

• Build and nurture an efficient team of ambassadors.
• Ensure ambassadors maintain good relationships and adhere to uniform and hygiene standards.
• Encourage a friendly, courteous, and professional service.

3. Training and Supervision:

• Train ambassadors to maximize their efficiency.
• Ensure service standards are maintained per the Hotel and Department Operations Manual.
• Adhere to operational budget and cost control.

4. Policy Adherence and Flexibility:

• Ensure compliance with hotel rules and regulations.
• Stay updated with local legislation and adapt accordingly.
• Respond to industry, company, or hotel-related changes.

5. Duties Beyond Description:

• Be flexible in job duties to meet business demands.
• Attend training and meetings as required.
• Contribute to regular Departmental Communication Meetings.
• Ensure fair treatment of all ambassadors in line with employment terms, local legislation, and company policies.

6. Duty Manager Responsibilities:

• Undertake duties of the Duty Manager when required.

Administration, Ambassadors’ Organization, and General Tasks:

• Manage ambassadors’ personal files.
• Compile staffing schedules.
• Administer qualifications for executive positions.
• Update Talent & Culture manuals.
• Ensure legal compliance.
• Follow up on job applications.
• Organize performance evaluations.
• Handle accident statistics.
• Monitor insurance administration.

Qualifications:

To excel in this role, you should have:

• A Bachelor’s degree in Human Resources Management or a related field.
• A Certified Human Resource Professional (CHRP) or equivalent certification.
• Professional certification in Human Resources Management/Membership with IHRM.
• 3-4 years of HR management experience.
• Profound knowledge of Kenyan labor laws.
• Strong interpersonal and organizational skills.
• Previous leadership experience.
• Familiarity with hotel property management systems preferred.

Expert Tips To Be A Successful Applicant:

1. Highlight Your HR Expertise: Provide examples of how you’ve effectively managed HR activities in the past.
2. Show Your Leadership: Share instances where you’ve demonstrated strong leadership and team-building skills.
3. Demonstrate Legal Compliance: Emphasize your knowledge of Kenyan labor laws and how you’ve ensured compliance in your previous roles.
4. Speak to Your Certification: Explain how your CHRP or similar certification has contributed to your HR expertise.
5. Hotel Experience Matters: If you’ve worked in the hotel industry before, make sure to showcase your relevant experience.
6. Multilingual Abilities: If you speak multiple languages, let us know how this can benefit our diverse guest base.
7. Efficient Training: Share examples of how you’ve improved training procedures and efficiency in your previous positions.
8. Cost Control Skills: Highlight instances where you’ve successfully controlled costs in your department.
9. Adaptability: Illustrate your ability to adapt to industry, company, or hotel-related changes.
10. Employee Well-being: Share experiences where you’ve contributed to the well-being and development of your team members.

Frequently Asked Questions:

1. What is the work schedule for this position?

• This is a full-time role with a standard work schedule.

2. Can I apply if I don’t have experience in the hotel industry?

• While hotel experience is preferred, your HR expertise is equally important.

3. Is this position open to international applicants?

• Yes, we welcome applications from candidates worldwide.

4. What is the expected start date for the role?

• The start date will be communicated to the selected candidate during the hiring process.

5. Are there opportunities for career advancement within the hotel?

• Yes, we encourage professional growth and offer opportunities for advancement.

6. What is the recruitment process like?

• Our recruitment process includes an application review, interviews, and assessments.

7. What benefits and perks are offered to employees?

• Details on benefits and perks will be provided during the interview stage.

8. Can I apply if I’m not fluent in English?

• Proficiency in English is required for this role.

9. How can I stay updated on the status of my application?

• You will be informed of your application status via email.

10. What sets MGallery apart from other hotel collections?

• MGallery is known for its unique design and dedication to creating Memorable Moments for guests, making it a special place to work and grow your career.

Join MGallery Nairobi Gigiri and be part of a team that values excellence, creativity, and unforgettable experiences. Apply now and embark on an exciting career journey with us. Your path to success begins here!