SITE LEAD – Supply Chain Operations (1 POSITION)

Transportation and Logistics
  • Transportation and Logistics
  • Nairobi

DHL Supply Chain

SITE LEAD – Supply Chain Operations


Nairobi, Nairobi Municipality, Kenya

Full-time | Temporary |

Job Level: Intermediate

Job Category: Supply Chain |

DHL Supply Chain Kenya Limited


Welcome to DHL Supply Chain Kenya Limited, a vibrant and diverse organization at the forefront of the global logistics sector. As the undisputed market leader, we connect communities, enable global trade, and champion social and environmental responsibility. At DHL, we create a better world by delivering exceptional operational service and innovative solutions across the supply chain.

Are you a passionate and experienced Site Lead committed to driving business goals, meeting customer expectations, and fostering safer site and warehouse operations?

We are seeking an individual with intermediate-level experience as a Site Lead and Warehouse Operations enthusiast. As a Site Lead, you will play a pivotal role in maximizing the performance of the Colgate and Norda Campuses. Your responsibilities will include directing daily, weekly, and monthly activities, executing planned initiatives, and ensuring DHL remains the “provider of choice” to our clients.

About the Role: Key Duties and Responsibilities

  1. Health and Safety Implementation
    • Implement actions to reduce or eliminate health and safety risks.
    • Ensure the team adheres to Safety Standards and relevant guidelines.
    • Implement Behavioral Based Safety (BBS) program daily to confirm adherence to specified behaviors and processes.
  2. Compliance and Security
    • Implement processes to ensure compliance with regulatory and local legal obligations.
    • Supervise adherence to security measures protecting site premises, personnel, DSC assets, and customer products.
  3. Process Adherence and Continuous Improvement
    • Implement and supervise adherence to up-to-date processes, work instructions, and standard operating procedures.
    • Respond to or escalate customer issues within clear guidelines and recommend solutions.
  4. Performance Management
    • Supervise day-to-day performance, ensuring achievement of agreed customer KPIs and internal KPIs.
    • Implement the Site Development Plan actions for the required area.
  5. Professional Representation and Housekeeping
    • Represent DSC professionally to customers.
    • Ensure proper housekeeping to eliminate workplace hazards.
    • Adhere to all DSC Health and safety rules and regulations and those of our clients.

About You

  • Relevant University degree or Diploma in Business Management/Supply Chain Management/Purchasing and Supply Management.
  • Educated to High School as a standard.
  • 4+ years of logistics experience.
  • 1+ years of Finance & Budget Management.
  • Microsoft Office proficiency.

Expert Tips To Be A Successful Applicant for Site Lead Position:

  1. Demonstrate Leadership Skills: Showcase instances where you’ve led teams and achieved positive outcomes.
  2. Highlight Safety Initiatives: Emphasize your commitment to implementing and improving safety standards.
  3. Show Compliance Expertise: Provide examples of how you’ve ensured compliance with regulatory obligations in your previous roles.
  4. Illustrate Problem-Solving Abilities: Share instances where you’ve effectively addressed and resolved customer issues.
  5. Stress Process Adherence: Discuss your experience in implementing and monitoring adherence to processes and procedures.
  6. Quantify Performance Achievements: Use metrics to demonstrate your success in achieving KPIs and driving operational excellence.
  7. Communicate Professionalism: Highlight instances where you’ve represented your organization in a professional manner.
  8. Prioritize Housekeeping: Discuss your commitment to maintaining a safe and hazard-free workplace through proper housekeeping.
  9. Emphasize Educational Background: Showcase your relevant degree/diploma and how it has contributed to your success.
  10. Illustrate Tech Proficiency: Detail your proficiency in Microsoft Office and any other relevant technologies.

SAMPLE COVER LETTER for a Site Lead Position

Dear Hiring Manager,

I am writing to express my sincere interest in the Site Lead position at DHL Supply Chain Kenya Limited, as recently advertised. With a robust background in logistics, safety implementation, and performance management, I am eager to contribute my skills and experience to the continued success of your esteemed organization.

Throughout my extensive 4+ years in the logistics industry, I have consistently demonstrated my ability to lead teams towards surpassing customer KPIs. My commitment to safety is evident in the successful implementation of Behavioral Based Safety programs, resulting in a significant reduction in health and safety risks by X%. I take pride in ensuring strict adherence to safety standards and guidelines, contributing to a secure working environment for both personnel and assets.

In my most recent role, I spearheaded the successful implementation of a comprehensive Site Development Plan. This initiative led to a noteworthy Y% improvement in operational efficiency, showcasing my dedication to continuous improvement and achievement of targeted outcomes. My educational background in [Your Degree/Diploma] has provided me with a solid foundation in business management and supply chain practices, further enhancing my ability to navigate the complexities of the industry.

What sets me apart is not only my proven track record in logistics but also my proficiency in Finance & Budget Management. Having managed budgets for over a year, I understand the critical importance of financial responsibility within the logistics sector. My skills in Microsoft Office, coupled with a keen eye for financial details, have allowed me to contribute to operational success while maintaining fiscal prudence.

I am particularly excited about the opportunity to bring my skills to DHL and contribute to its reputation as a global logistics leader. The prospect of leading the Colgate and Norda Campuses aligns perfectly with my career aspirations, and I am confident in my ability to ensure these sites remain the “provider of choice” for your clients.

Thank you for considering my application. I am enthusiastic about the possibility of discussing in greater detail how my skills and experiences align with the needs of your organization. I am confident that my dedication to excellence and passion for fostering a safe and efficient work environment make me a strong candidate for the Site Lead position at DHL Supply Chain Kenya Limited.

Best Regards,

[Your Full Name]
[Your Contact Information]

Frequently Asked Questions (FAQs) – Site Lead Position

Q1: What are the key responsibilities of a Site Lead at DHL Supply Chain? A1: As a Site Lead, your responsibilities include maximizing campus performance, ensuring health and safety compliance, implementing security measures, overseeing process adherence, addressing customer issues, and contributing to the Site Development Plan.

Q2: How can applicants demonstrate their commitment to safety in their application? A2: Applicants can showcase their commitment to safety by highlighting specific instances where they have successfully implemented safety programs, reduced risks, and ensured compliance with safety standards.

Q3: What qualifications are essential for the Site Lead position? A3: Essential qualifications include a relevant University degree or Diploma in Business Management/Supply Chain Management/Purchasing and Supply Management, at least 4 years of logistics experience, 1+ years of Finance & Budget Management, and proficiency in Microsoft Office.

Q4: What is the significance of the Site Development Plan, and how can a Site Lead contribute to its success? A4: The Site Development Plan is crucial for improving operational efficiency. A Site Lead can contribute by implementing identified actions, driving continuous improvement, and achieving targeted outcomes for the required area.

Q5: How does DHL Supply Chain ensure professional representation to customers? A5: DHL Supply Chain ensures professional representation by supervising day-to-day performance, adhering to safety and operational standards, and promptly addressing customer issues within clear guidelines.

Q6: What role does housekeeping play in workplace safety, and how does it contribute to the elimination of hazards? A6: Proper housekeeping is essential for workplace safety as it eliminates potential hazards. A tidy workspace reduces the risk of accidents and ensures a safe and efficient operation.

Q7: Can candidates share examples of their achievements in achieving KPIs in previous roles? A7: Yes, candidates are encouraged to quantify their achievements by providing specific examples of how they have successfully achieved and exceeded KPIs in their previous logistics or managerial roles.

Q8: How does DHL Supply Chain support employee training and development? A8: DHL Supply Chain supports employee training and development by providing leadership, motivation, and continuous learning opportunities to enhance the skills and capabilities of the workforce.

Q9: What is the role of Microsoft Office proficiency in the Site Lead position? A9: Microsoft Office proficiency is important for effective communication, data analysis, and reporting. It enables Site Leads to manage and analyze data, prepare reports, and communicate efficiently with team members and stakeholders.

Q10: Does DHL Supply Chain charge any application/recruitment fee from applicants? A10: No, DHL Supply Chain is an equal employer and does not charge any application/recruitment fee from applicants.

Possible Site Lead Interview Questions With Answers

  1. Q: How do you prioritize health and safety in your role as a Site Lead?
    • A: I prioritize health and safety by implementing proactive measures, conducting regular safety audits, and ensuring team members adhere to safety standards. For example, in my previous role, I reduced workplace accidents by X% through the implementation of a robust safety program.
  2. Q: How do you handle customer issues within clear guidelines?
    • A: I handle customer issues by promptly addressing concerns, recommending viable solutions, and escalating when necessary. In my previous role, I successfully resolved a customer dispute by implementing a proactive communication strategy, resulting in improved customer satisfaction.
  3. Q: Can you provide an example of a successful Site Development Plan implementation?
    • A: Certainly. In my previous position, I led the implementation of a Site Development Plan that resulted in a Y% improvement in operational efficiency. This involved streamlining processes, optimizing workflows, and achieving targeted outcomes within the specified timeframe.
  4. Q: How do you ensure compliance with regulatory obligations in logistics operations?
    • A: I ensure compliance by staying updated on relevant regulations, implementing robust processes, and conducting regular compliance audits. For instance, I successfully navigated a regulatory change by proactively updating processes, ensuring seamless compliance, and avoiding potential penalties.
  5. Q: What strategies do you employ to motivate and develop your team?
    • A: I motivate and develop my team through effective leadership, continuous training, and recognizing individual achievements. In my previous role, I implemented a mentorship program that resulted in improved employee engagement and professional development.
  6. Q: How do you contribute to achieving internal and customer KPIs?
    • A: I contribute to KPI achievement by setting clear expectations, regularly monitoring performance, and implementing continuous improvement initiatives. In my previous role, I exceeded internal KPIs by X%, demonstrating my commitment to operational excellence.
  7. Q: How do you represent your organization professionally to customers?
    • A: I represent my organization professionally by ensuring clear communication, addressing customer concerns promptly, and upholding DHL’s reputation for excellence. For example, I successfully managed a high-profile client relationship, maintaining a positive image and fostering long-term partnerships.
  8. Q: Can you provide an example of a successful process improvement you implemented?
    • A: Certainly. I identified inefficiencies in our warehouse operations, implemented process improvements, and reduced order processing time by Z%. This resulted in increased productivity, reduced costs, and improved overall operational efficiency.
  9. Q: How do you stay updated on industry trends and best practices in supply chain management?
    • A: I stay updated by attending industry conferences, participating in professional networks, and regularly reviewing industry publications. In my previous role, I implemented cutting-edge technologies based on industry trends, resulting in improved efficiency and cost savings.
  10. Q: How do you ensure effective communication within the team and with stakeholders?
    • A: I ensure effective communication by fostering an open and transparent communication culture, utilizing collaborative tools, and conducting regular team meetings. In my previous role, I implemented a communication strategy that improved team collaboration and streamlined information flow.
Site Lead
Site Lead

We wish you the best in your application process! At DHL Supply Chain, we are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fees. Visit our website for more information on our commitment to diversity and our latest career opportunities.

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