Servicing Officer

Full Time
  • Full Time
  • Nairobi

Jubilee Insurance

Job Ref. No. JLIL158

About Jubilee Insurance Jubilee Insurance, a pioneering insurance company established in 1937, is the leading composite insurer in East Africa, covering Life, Pensions, General, and Medical Insurance. With an ISO certification and a strong presence across the region, Jubilee serves over 450,000 clients and is listed on the major East African stock exchanges. Our network spans Kenya, Uganda, Tanzania, Burundi, and Mauritius. Learn more at

Join Our Team as a Servicing Officer We are excited to offer an outstanding career opportunity as a Servicing Officer at Jubilee Life Insurance Limited. Reporting to the Manager – Group Life Servicing, this role is based at our Head Office in Nairobi.

Role Purpose As a Servicing Officer, you play a pivotal role in ensuring the seamless and efficient management of group life insurance policies. Your responsibilities encompass overseeing administrative tasks, providing exceptional customer service, and ensuring compliance with regulations.

Main Responsibilities

Operational Excellence

  1. Scheme Administration: Skillfully handle end-to-end administration of group life policies. This includes setup, member additions/terminations, policy document preparation, and premium management.
  2. Customer Service: Be the main contact for policyholders and stakeholders. Address inquiries professionally, resolve issues, and provide accurate information.
  3. Policy Renewals: Efficiently manage policy renewals. Prepare documentation, communicate renewal terms, and ensure timely renewals.
  4. Claims Support: Collaborate with the claims department to facilitate processing and settlement. Provide policyholder support throughout the claims process.
  5. Compliance and Documentation: Maintain compliance with internal policies and regulatory requirements. Keep policy records accurate and up-to-date.
  6. Reporting and Analysis: Generate insightful reports related to scheme performance, claims experience, and customer satisfaction. Identify trends and areas for improvement.
  7. Relationship Management: Cultivate positive relationships with policyholders and internal departments. Collaborate for effective policy servicing.

Corporate Governance

  1. Regulatory Compliance: Adhere to regulations and internal policies in group life servicing.
  2. Data Protection: Uphold data protection and privacy practices, ensuring confidentiality.
  3. Audits and Control: Participate in audits and control assessments, addressing identified gaps.
  4. Industry Compliance: Stay updated on regulations and best practices for compliance.

Cultural Contribution

  1. Ethical Culture: Foster an ethical corporate culture and a positive work environment.
  2. Cross-Functional Collaboration: Collaborate for initiatives promoting a positive and inclusive culture.
  3. Individualized Development: Create personalized development plans aligning with career aspirations and organizational goals.

Key Competencies

  1. Effective Communication: Exceptional verbal and written communication skills.
  2. Customer Orientation: Strong customer service focus, even in challenging situations.
  3. Attention to Detail: Handle complex data and documentation with precision.
  4. Analytical Skills: Address policy-related inquiries and problems with analytical thinking.
  5. Time Management: Manage multiple tasks and prioritize effectively.
  6. Teamwork: Excel in teamwork and collaboration.


  1. Educational Background: Bachelor’s degree in Insurance, Finance, Business, or related field.
  2. Professional Qualification: Diploma in Insurance/LOMA/CII/IIK Qualification.

Relevant Experience

  1. Experience: 2-3 years in a similar role.
  2. Knowledge: In-depth understanding of insurance products, terms, coverage, and regulations.
  3. Tech Proficiency: Proficient in insurance management systems and software.

Ready for a Rewarding Challenge? Apply Now! If you are qualified and excited about a new challenge, apply via, mentioning the Job Reference Number and Position by August 22, 2023.

EXPERT Tips To Be A Successful Applicant

To succeed in this role, consider these valuable tips:

  • Showcase Relevant Experience: Highlight your experience in insurance administration, customer service, and compliance.
  • Demonstrate Communication Skills: Emphasize your strong communication and problem-solving abilities.
  • Highlight Tech Proficiency: Mention your familiarity with insurance management systems and software.
  • Align with Our Culture: Share instances where you contributed to a positive and ethical work environment.
  • Personalized Development: Discuss how you envision aligning your growth with our organization’s objectives.

Join Jubilee Life Insurance for a fulfilling career journey that values excellence, compliance, and customer satisfaction!

To apply for this job email your details to

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