Senior ICT Officer – Elevate Your IT Career!

Full Time
  • Full Time
  • Nairobi


Position: Senior ICT Officer
Type: Full Time
Location: Nairobi
Reports to: Data Systems and Health Informatics Advisor
Duty Station: Nairobi, Kenya
Number of Positions:

Job Summary:

Are you a tech-savvy professional ready to make a significant impact? We are seeking a Senior ICT Officer to spearhead strategic planning and daily operations related to IT at the Kenya Population-Based HIV Impact Assessment (KENPHIA II) survey. If you have a knack for managing servers, networks, and data security, we want you on our team. Join us in Nairobi, Kenya, and contribute to critical data collection, storage, and transfer initiatives.

Key Responsibilities:

Infrastructure Management

  • Oversee the entire IT infrastructure, from data centers to cloud environments, ensuring seamless operation.
  • Champion mobile device management, handling device provisioning, updates, troubleshooting, and decommissioning across Kenya.
  • Collaborate with the data management team to align infrastructure with efficient and secure survey data collection and storage.

Information Security

  • Develop and implement robust IT security policies to safeguard data integrity and prevent unauthorized access.
  • Conduct regular security audits and proactively address identified risks.
  • Deliver comprehensive InfoSec training to IT support teams and staff, enhancing data protection.

Technical Support and Troubleshooting

  • Provide top-notch technical support, swiftly resolving IT challenges and minimizing downtime.
  • Develop and maintain disaster recovery plans, ensuring data continuity even during crises.
  • Lead and mentor IT support staff, fostering a culture of excellence.

Team Management

  • Lead a dynamic support team responsible for managing numerous mobile devices deployed across Kenya for data collection.
  • Coordinate device maintenance, health monitoring, data transmission, and issue resolution.


  • Bachelor’s or Master’s degree in Information Technology, Computer Science, or related field.
  • Minimum of 5 years’ experience in IT infrastructure management, with a preference for research or health care settings.
  • Proven expertise in server management (on-premises and cloud), mobile device management, and network administration.
  • Solid understanding of information security principles and best practices.
  • Exceptional problem-solving skills for tackling complex IT issues.
  • Strong leadership capabilities for mentoring and training team members.

Additional Requirements:

  • Effective written and verbal communication skills.
  • Thrives in a fast-paced environment, juggling multiple tasks with ease.
  • Familiarity with public health surveys and data management is a plus.
  • Quick response to IT emergencies is second nature.

Expert Tips To Be A Successful Applicant:

Are you ready to stand out as a top candidate? Here’s some advice tailored to this role:

  1. Showcase Your Technical Expertise: Highlight your hands-on experience with server management, network administration, and mobile device management. Provide specific examples of projects that demonstrate your skills.
  2. Demonstrate Security Awareness: Emphasize your understanding of information security practices. Discuss how you’ve ensured data integrity and protected systems from threats.
  3. Leadership Matters: Describe instances where you’ve led or mentored IT teams. Illustrate your ability to guide others in challenging technical environments.
  4. Problem-Solving Stories: Share stories of how you’ve tackled complex IT challenges. Describe your approach, the obstacles you faced, and the successful outcomes you achieved.
  5. Effective Communication: Highlight your clear communication skills, essential for collaborating with cross-functional teams and conveying technical information to non-technical stakeholders.

Ready to take the next step in your IT career? Apply now by sending a cover letter and updated CV to Don’t forget to include “Senior ICT Officer” in the subject line. Join us at the Center for International Health, Education and Biosecurity (CIHEB)-Kenya and make a meaningful impact.

The CIHEB-Kenya is an equal opportunity employer. Only short-listed candidates will be contacted.

To apply for this job email your details to

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