SALESPERSON Position-NKCC/HR/SM/SL/293/12/03/2024

SALESPERSON – NEW KENYA CO-OPERATIVE CREAMERIES LTD

Job Purpose

Reporting to the Sales Representative, the Salesperson is responsible for driving sales, ensuring product visibility, and delivering exceptional customer service.

Duties and Responsibilities

• Stock Management: Manage stock deliveries, distribution, and verification.
• Sales Operations: Deliver products to outlets, invoice customers, collect revenue, and manage crates. Process sales orders, reconcile daily sales, stock, and crates, and obtain confirmation of bank deposits.
• Reporting: Generate route sales reports to track performance.
• Client Management: Prospect for new clients, serve existing clients, and conduct market intelligence as per sales requirements.
• Returns Management: Manage product returns according to New KCC’s sales policy.
• Other Duties: Perform any other duties assigned by the immediate supervisor.

Academic Qualifications

• Diploma in Marketing, Business Administration, or a related field.
• 2 years’ experience post-qualification.
• Over 5 years of accident-free driving experience with a valid BCE class driver’s license.
• Computer literacy and proficiency in standard office applications.
• Ability to work well under pressure and meet deadlines.
• Excellent interpersonal, customer service, and communication skills.

Personal Specifications

• Excellent written and verbal communication skills.
• High standards of personal integrity.
• Strong customer service orientation.
• Proficient in materials management.
• Excellent planning and coordination abilities.

In addition to the stated qualifications, successful candidates must comply with Chapter Six of the 2010 Constitution. Only shortlisted candidates will be contacted.

How to Apply

Interested and qualified applicants who meet the above requirements should submit their applications in HARD COPIES by 22nd March 2024, 5 pm. Applications should include a detailed Curriculum Vitae, current salary, copies of relevant certificates and testimonials, and contact information for at least three referees. Please indicate the position’s Title and Reference Number on the cover letter and envelope.

Managing Director
New Kenya Co-operative Creameries Ltd
P.O. Box 30131 – 00100
NAIROBI

New KCC Limited is an Equal Opportunity Employer, welcoming applications from all qualified individuals, including women, marginalized communities, and persons with disabilities. All communication should be in English.

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Expert Tips To Be A Successful Applicant for Salesman/Lady Position

1. Highlight Relevant Experience: Showcase your experience in sales and customer service, emphasizing any roles involving stock management and client engagement.
2. Demonstrate Driving Proficiency: Provide examples of your accident-free driving experience and highlight any relevant certifications.
3. Showcase Communication Skills: Discuss instances where you effectively communicated with customers and colleagues to achieve sales targets.
4. Illustrate Problem-Solving Abilities: Share examples of how you handled challenges in sales operations or customer interactions.
5. Emphasize Attention to Detail: Describe how you ensure accuracy in stock management, sales processing, and financial transactions.
6. Highlight Teamwork: Illustrate your ability to collaborate with colleagues to achieve common goals, particularly in a sales-driven environment.
7. Exhibit Adaptability: Discuss situations where you adapted to changing market conditions or customer preferences to drive sales.
8. Address Compliance: Mention your familiarity with regulations and policies governing sales operations, including returns management and customer privacy.
9. Express Passion for Customer Satisfaction: Convey your commitment to delivering exceptional customer service and building long-term client relationships.
10. Provide References: Offer references who can vouch for your skills and character, reinforcing your suitability for the role.

Sample Cover Letter for a Salesman/Lady Position

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

Managing Director

New Kenya Co-operative Creameries Ltd

P.O. Box 30131 – 00100

NAIROBI.

Dear Hiring Manager,

I am writing to express my interest in the Salesman/Lady position at New Kenya Co-operative Creameries Ltd, as advertised. With a diploma in Marketing and over five years of experience in sales and customer service, I am confident in my ability to contribute effectively to your team.

In my previous roles, I have successfully managed stock operations, processed sales orders, and delivered exceptional service to clients. My proficiency in driving, coupled with my attention to detail and strong communication skills, has enabled me to exceed sales targets and maintain high levels of customer satisfaction.

I am particularly drawn to the opportunity to join New KCC, a company known for its commitment to excellence and innovation in the dairy industry. I am excited about the prospect of contributing to your continued success and growth.

Thank you for considering my application. I am eager to discuss how my skills and experiences align with the needs of your team. Please find attached my CV for your review.

Sincerely,

[Your Name]

Frequently Asked Questions

1. What are the working hours for the Salesman/Lady position?

• The working hours typically follow standard business hours, but flexibility may be required based on operational needs.

2. Is there room for career advancement within New KCC?

• New KCC is committed to promoting from within whenever possible, based on performance and potential.

3. What benefits are offered to employees?

• Our comprehensive benefits package includes healthcare coverage, retirement plans, and opportunities for professional development.

4. How does the company support employee training and development?

• We offer ongoing training programs and opportunities for skills enhancement to support employee growth and advancement.

5. What is the company culture like at New KCC?

• Our company culture is built on teamwork, integrity, and a commitment to excellence in everything we do.

6. How does New KCC contribute to the community?

• We are actively involved in various community initiatives, including social responsibility programs and environmental sustainability efforts.

7. Are there opportunities for remote work or telecommuting?

• Remote work arrangements may be considered based on job requirements and performance.

8. How does New KCC ensure workplace safety?

• We adhere to strict safety protocols and provide ongoing training to ensure a safe working environment for all employees.

9. What is the probation period for new employees?

• The probation period typically lasts for [X] months, during which performance and suitability for the role are assessed.

10. How often are performance evaluations conducted?

• Performance evaluations are conducted annually, with ongoing feedback provided throughout the year.

Possible Salesman/Lady Interview Questions With Answers

1. How do you handle rejection or objections from potential clients?

Answer: When faced with rejection or objections, I remain calm and composed. I actively listen to the concerns raised by the client and address them by emphasizing the benefits and value of our products. By empathizing with their perspective and providing tailored solutions, I aim to turn objections into opportunities.

2. Can you describe a time when you successfully met or exceeded sales targets?

Answer: Certainly. In my previous role, I implemented a proactive sales strategy that involved identifying and targeting high-potential clients. Through persistent follow-up and relationship-building efforts, I managed to exceed the sales targets by 20% within the first quarter. This achievement was attributed to my strategic planning, effective communication, and commitment to delivering results.

3. How do you prioritize your tasks and manage your time effectively in a fast-paced sales environment?

Answer: I prioritize tasks based on urgency and importance, utilizing tools like to-do lists and time-blocking techniques. By setting clear goals and deadlines, I ensure that I allocate sufficient time to critical activities such as prospecting, client meetings, and follow-ups. Additionally, I stay adaptable and agile, adjusting my schedule as per evolving priorities to maximize productivity.

4. How do you handle difficult customers or challenging situations?

Answer: When dealing with difficult customers or challenging situations, I maintain a positive attitude and focus on finding mutually beneficial solutions. I actively listen to their concerns, demonstrate empathy, and strive to resolve issues promptly and professionally. By remaining calm and composed, I aim to de-escalate tensions and leave a positive impression on the customer.

5. Can you provide an example of a successful sales pitch you’ve delivered in the past?

Answer: Certainly. During a sales presentation to a prospective client, I conducted thorough research on their needs and pain points. I tailored my pitch to highlight how our product could address their specific challenges and deliver tangible benefits. By leveraging storytelling techniques and presenting compelling data, I successfully persuaded the client to sign a long-term contract, resulting in a significant boost in sales revenue.

6. How do you stay updated with industry trends and competitor activities?

Answer: I stay updated with industry trends and competitor activities by regularly reading industry publications, attending seminars, and networking with industry professionals. Additionally, I actively monitor competitor strategies, analyze market dynamics, and gather insights from customer feedback to adapt our sales approach accordingly and maintain a competitive edge.

7. Can you discuss a time when you successfully negotiated a deal with a difficult client?

Answer: Certainly. I encountered a difficult client who was hesitant to commit to a contract due to budget constraints. To overcome this challenge, I conducted a thorough needs analysis and identified areas where we could offer flexible pricing options without compromising on value. Through persuasive negotiation and transparent communication, I managed to reach a mutually beneficial agreement that satisfied the client’s requirements while meeting our business objectives.

8. How do you handle pressure or tight deadlines in a sales environment?

Answer: I thrive under pressure and tight deadlines by maintaining a proactive approach and staying organized. I break down tasks into manageable chunks, set realistic goals, and prioritize activities based on their impact on achieving sales targets. Additionally, I leverage stress-management techniques such as deep breathing exercises and time management strategies to stay focused and productive even in high-pressure situations.

9. How do you build and maintain long-term relationships with clients?

Answer: Building and maintaining long-term relationships with clients is essential for sustainable business growth. I prioritize regular communication, provide personalized service, and actively listen to their feedback to understand their evolving needs. By demonstrating reliability, integrity, and a genuine interest in their success, I aim to foster trust and loyalty, turning clients into long-term advocates for our brand.

10. Can you describe a time when you went above and beyond to provide exceptional customer service?

Answer: Certainly. There was a situation where a client faced an urgent issue with our product outside of regular business hours. Despite it being beyond my scope of work, I promptly responded to their inquiry, troubleshooted the problem remotely, and ensured a swift resolution. The client was impressed by our proactive approach and commitment to their satisfaction, which strengthened our relationship and led to repeat business opportunities.

Rough Salary Range Estimate: $25,000 – $35,000 annually, depending on experience and qualifications.

We wish you the best in your application process. New KCC Limited is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee, whether refundable or not.

THE KENYAN JOB-FINDER