SALESFORCE DEVELOPER & ADMINISTRATOR

JOB TITLE: SALESFORCE DEVELOPER & ADMINISTRATOR

Company Overview:

Lewa Wildlife Conservancy (Lewa), located in Isiolo, Kenya, serves as a catalyst and model for wildlife conservation and habitat preservation. We are committed to excellence and are seeking a high-caliber, self-driven, and trustworthy Salesforce Developer & Administrator to join our Grants and Impact Department. Reporting to the Chief Development Officer and Head of Grants and Impact, this role is pivotal in supporting and maintaining the Salesforce platform for Lewa Wildlife Conservancy.

Key Duties and Responsibilities:

Salesforce User Configuration, Settings, and Security:

1. Administer and maintain the Salesforce platform, managing user settings, profiles, permission sets, security settings, and data integrity.
2. Manage Salesforce data to ensure accuracy, integrity, and consistency.
3. Customize and configure Salesforce to meet the specific needs of our Development Team and program monitoring and evaluation, including creating custom fields, page layouts, workflows, reports, and dashboards.
4. Collaborate with stakeholders to gather requirements and translate them into Salesforce customizations and enhancements.

Salesforce Applications Module:

1. Develop and maintain Salesforce reports and dashboards to provide actionable insights to fundraising teams and users of M&E data and reports.
2. Support the implementation of Lewa’s overall database strategy, including Salesforce and Campaign Monitor.
3. Assist the Development Team in gathering donor feedback, ensuring high-quality, secure, and standardized donor data to support successful fundraising campaigns.

Salesforce Integration Environment:

a) Collaborate with cross-functional teams to integrate Salesforce with other business systems and tools, such as accounting software, Tableau, and data collection tools like Kobo Toolbox and Formyoula.

b) Manage system integrations to ensure smooth donor flow, service delivery, and data management. Manage SF integrations including Skedda, Formyula, and Salesforce optimization apps like Conga Composer, Cirrus Insight, and Data Loader.

Job Specifications:

The ideal candidate must possess:

• A Bachelor’s degree in computer science, information technology, or a related field.
• Proven experience as a Salesforce Developer & Administrator or equivalent role with in-depth knowledge of Salesforce CRM.
• Salesforce Development & Administrator certification is preferred.
• Strong understanding of fundraising and donor relations processes and workflows.
• Familiarity with CRM integrations and data management best practices.
• Proficiency in Microsoft Office Suite and other business productivity tools.
• Proficiency in project management is an added advantage.

How To Apply

If you meet the above requirements and are interested in joining our dynamic, committed team, please submit your resume and a tailored cover letter to hr@lewa.org by March 31, 2024. Kindly include your current and expected gross pay for this position, as well as daytime telephone contact and contacts of three professional referees.

Expert Tips To Be A Successful Applicant for Salesforce Developer & Administrator:

1. Showcase your Salesforce expertise: Highlight your experience with Salesforce CRM, including certifications and hands-on projects.
2. Demonstrate understanding of fundraising: Discuss your knowledge of fundraising processes and donor relations to show your alignment with the role’s requirements.
3. Emphasize data management skills: Detail your experience with CRM integrations and data management best practices to highlight your ability to maintain data accuracy and integrity.
4. Showcase teamwork and collaboration: Provide examples of your collaboration with cross-functional teams to integrate systems and tools, emphasizing your ability to work effectively with diverse stakeholders.
5. Highlight problem-solving abilities: Share instances where you identified and resolved challenges in Salesforce configuration or data management to showcase your problem-solving skills.
6. Communicate effectively: Write a clear and concise cover letter that highlights your qualifications, experiences, and enthusiasm for the role.
7. Customize your application: Tailor your resume and cover letter to align with the specific requirements and responsibilities outlined in the job description.
8. Provide references: Include contact information for professional referees who can attest to your skills and experiences.
9. Follow application instructions: Ensure you submit all required documents and information as per the application instructions provided.
10. Follow up: After submitting your application, consider sending a polite follow-up email to express your continued interest in the position.

SAMPLE COVER LETTER FOR A SALESFORCE DEVELOPER & ADMINISTRATOR POSITION:

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Recipient Name]

Hiring Manager

Lewa Wildlife Conservancy

[Company Address]

[City, State, Zip Code]

Dear [Recipient Name],

I am writing to express my interest in the Salesforce Developer & Administrator position at Lewa Wildlife Conservancy, as advertised. With a Bachelor’s degree in computer science and extensive experience in Salesforce development and administration, I am confident in my ability to contribute effectively to your Grants and Impact Department.

During my tenure at [Previous Company], I successfully led several Salesforce customization projects, including the implementation of custom fields, page layouts, workflows, and reports tailored to the specific needs of our development team. My strong understanding of fundraising processes and workflows enabled me to provide actionable insights through Salesforce reports and dashboards, facilitating informed decision-making and driving donor engagement.

I am particularly impressed by Lewa Wildlife Conservancy’s commitment to wildlife conservation, and I am eager to contribute to your mission of preserving wildlife and its habitat. My passion for conservation, combined with my technical expertise in Salesforce development and administration, makes me a strong fit for this role.

I am excited about the opportunity to join your dynamic and committed team and contribute to the success of Lewa Wildlife Conservancy. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your organization.

Sincerely,

[Your Name]

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Best wishes for your application process! Remember, Lewa Wildlife Conservancy is committed to attracting and retaining the best employees from all backgrounds without charging any application or recruitment fee, refundable or not.