Sales Support Specialist – Nairobi, Kenya

Full Time
  • Full Time
  • Nairobi

DHL Global

About DHL Global Forwarding

DHL Global Forwarding is a leading international company operating in over 220 countries worldwide, pioneering cross-border express shipping since 1969. We connect people across the globe and make a positive impact on their lives. As part of Deutsche Post DHL (DPDHL), we specialize in air, ocean, and road freight, offering standardized transport as well as highly specialized end-to-end solutions to customers in various industries globally.

Job Overview

As a Sales Support Specialist at DHL Global Forwarding Kenya, you will play a crucial role in enhancing customer satisfaction, supporting sales teams, and ensuring successful project implementation. Your responsibilities will involve administering sales support plans and processes, assisting with sales transactions, and managing sales contracts. Join our dynamic team and contribute to connecting people and improving lives.


  1. Sales Administration
    • Assist sales teams with sales transaction processing.
    • Administer sales support plans to streamline operations.
  2. Sales Contracts Management
    • Assist in the administration and planning of sales contracts based on specifications and expectations.
    • Draft standard commercial documentation, including sales contracts and maintenance agreements.
  3. Customer Data and Support
    • Collect customer information to support sales teams in identifying and qualifying leads.
    • Prepare quotations and contracts for potential customers.
  4. Customer Communication
    • Address customer queries related to stock, shipment of orders, and other inquiries.
    • Inform customers about order status, expected delivery dates, price changes, etc.
  5. Order Management
    • Follow up on orders and proactively resolve any related issues.
    • Collate feedback from post-implementation reviews and prepare reports on customer satisfaction and service-related problems.
  6. Sales Reporting
    • Compile reports and statistics to support sales teams in conducting business reviews.
    • Update sales price tables and generate reports on sales efficiency.
  7. Pre- and After-Sales Support
    • Provide support in pre- and after-sales activities.
    • Educate stakeholders about policies and practices related to the job area.
  8. Network Development
    • Build a network of contacts to strengthen organizational, product, and market knowledge.


  • Bachelor’s Degree or equivalent experience/qualification.
  • 2 years of relevant experience.

We Offer

  • Opportunities in a global company to contribute your ideas and skills toward shared goals.
  • Possible further career development.
  • Competitive salary.

Expert Tips To Be A Successful Applicant

To excel in the role of Sales Support Specialist at DHL Global Forwarding, consider the following tips:

  1. Demonstrate Your Communication Skills: Strong communication is essential in this role, so highlight your ability to effectively interact with customers and colleagues.
  2. Emphasize Attention to Detail: Showcase your attention to detail in handling sales contracts and customer data, as accuracy is crucial.
  3. Showcase Problem-Solving Abilities: Describe instances where you successfully resolved customer issues or order-related problems.
  4. Exhibit Sales Support Experience: If you have prior experience in sales support, make sure to mention it clearly in your application.
  5. Display Adaptability: Working in a dynamic environment requires flexibility and adaptability. Share examples of how you’ve thrived in changing circumstances.
  6. Highlight Customer-Centric Mindset: Illustrate your commitment to customer satisfaction and how you can contribute to improving customer experiences.

By incorporating these tips into your application, you can increase your chances of becoming a valuable Sales Support Specialist at DHL Global Forwarding. Good luck with your application!

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