Sales Supervisor Job Opening at Kyosk Digital Services Limited


Kyosk Digital Services Limited

Sales Supervisor Job Opening at Kyosk Digital Services Limited

Multiple Locations in Kenya | Sales | Contract

Application Deadline: September 11, 2023

Position: Sales Supervisor

Base Location: Nairobi, Kenya

Reports To: Area Manager

Role Profile

Are you a dynamic, results-oriented leader with a passion for driving sales? Kyosk Digital Services Limited is seeking a Sales Supervisor to join our team in Kenya. As a Sales Supervisor, you’ll lead a team of dedicated Market Developers, overseeing revenue generation, market intelligence, sales effectiveness, customer onboarding, and more.

Key Responsibilities

Revenue Generation:

  • Own and achieve commercial revenue targets for the market.
  • Collaborate closely with the Area Manager to drive commercial activities.
  • Develop and execute robust RTM (Route to Market) strategies for market penetration.
  • Ensure 100% revenue target achievement for the market and individual Market Developers.

Market Intelligence and Analysis:

  • Conduct frequent market surveys and analysis.
  • Identify business opportunities, understand competitor activities, and grasp customer dynamics.
  • Escalate customer feedback to management for course correction.

Sales Effectiveness:

  • Coordinate with the Area Manager on key sales strategies and initiatives.
  • Focus on driving 100% Duka App utilization, optimizing basket assortment, and reducing cancellations.
  • Collaborate with the Fulfillment team to ensure on-time, in-full delivery of customer orders.

Customer Onboarding:

  • Lead initiatives for onboarding new Dukas to the Kyosk platform.
  • Oversee the retention of existing customers.
  • Drive the value proposition to Dukas and establish relationships with new customers.

Customer Focus:

  • Guide the team in understanding customer needs and wants.
  • Manage the entire Value Chain with courtesy and finesse.
  • Coach the team to anticipate client needs and follow up on orders as necessary.

People Management & Team Training:

  • Lead the team’s overall delivery and target achievement.
  • Onboard and train new Market Developers on SFA, Duka, and Agent Apps.
  • Ensure the team has in-depth knowledge of existing products and services.
  • Continuously upskill the team on new products and services.


  • Prepare daily, weekly, and monthly reports on target achievement, commercial activities, competitor activities, and market intelligence.
  • Share reports with the Area Manager and Regional Commercial Managers to inform business decisions.

Minimum Requirements

  • Bachelor’s degree in a business-related course.
  • Professional qualification is an added advantage.
  • Minimum of 5 years of field sales experience within FMCG or retail, with at least 2 years of team management experience.
  • Background in using Sales Force Automation (SFA) is preferred.
  • Strong interpersonal, organizational, and communication skills.
  • Proficiency in word processing, spreadsheets, and database applications.
  • Deep knowledge of retail industry standards.
  • Confident and charismatic approach to people.

Key Competencies

  • Commercial Acumen
  • Sales Leadership
  • Problem-Solving Skills
  • Strong Communication Skills
  • Customer Focus
  • Tech Savvy

About the Company

Kyosk Digital Services Limited is a tech-led platform that connects informal retailers, including kiosks and similar outlets, directly to fast-moving consumer goods companies (FMCGs). We facilitate demand communication from retail outlets to FMCGs and their distributors, ensuring efficient goods delivery to these retailers.

Our digital ordering and delivery platform, Kyosk, empowers retail outlets by providing access to competitively priced stock with direct delivery. We solve the problem of stock-outs and lost sales opportunities faced by FMCGs by offering them comprehensive data visibility.

If you aspire to become a business leader in the emerging digital technology space and want to join a rapidly growing company with passionate and determined individuals, Kyosk Digital is the organization for you.

Apply Now

Don’t miss this opportunity to be a part of our exciting journey! Apply by September 11, 2023, and help us shape the future of retail in Kenya.

Expert Tips to Be a Successful Applicant

  1. Showcase Your Leadership Skills: Provide concrete examples of how you’ve led teams and achieved sales targets in previous roles. Highlight instances where you’ve demonstrated strong leadership and problem-solving abilities.
  2. Demonstrate Tech Savvy: Emphasize your proficiency with technology, especially any experience with Sales Force Automation (SFA) or similar tools. Technology plays a crucial role in modern sales.
  3. Highlight Customer Focus: Share stories of how you’ve gone the extra mile to understand and meet customer needs. Customer focus is key in the FMCG industry.
  4. Tailor Your Resume: Customize your application to align with the role’s requirements and competencies. This shows your genuine interest in the position.
  5. Provide Quantifiable Achievements: Use metrics to quantify your achievements wherever possible. For example, “Increased sales revenue by 20% within six months.”
  6. Exude Confidence: During interviews, maintain a confident and charismatic demeanor. Show that you can effectively represent the company to clients and customers.

Join us in reshaping the retail landscape in Kenya. Apply today and be part of our success story!

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