SALES REPRESENTATIVE – NKCC/HR./SR/298 / 01/03/2024

SALES REPRESENTATIVE – NKCC/HR./SR/298 / 01/03/2024

Job Purpose

As a Sales Representative reporting to the Regional Sales Manager, your role is pivotal in ensuring product availability and fostering strong relationships between the company and its customers. You’ll be instrumental in identifying customer needs, providing effective solutions, facilitating purchases, and building trust to drive sales and contribute to the company’s overall success.

Key Responsibilities

• Supervising Sales Activities: Oversee direct selling and marketing efforts to drive product awareness and increase sales.
• Market Expansion: Proactively prospect for new clients and explore untapped markets to expand the customer base.
• Performance Monitoring: Establish targets and closely monitor the performance of different sales routes to ensure objectives are met.
• Debt Collection: Manage the collection of outstanding debts from customers in a timely manner.
• Reporting and Analysis: Generate periodic reports on sales performance, market trends, and debt collection activities to inform strategic decisions.
• Conflict Resolution: Address market and customer disputes and complaints promptly and effectively to maintain customer satisfaction.
• Resource Management: Ensure optimal utilization of resources allocated for the designated area of operation.
• Pricing Strategy: Implement appropriate pricing strategies to maximize profitability and competitiveness in the market.
• Promotional Activities: Execute sales promotions and oversee merchandising activities to enhance product visibility and attract customers.
• Credit Management: Manage and control credit facilities extended to clients to minimize credit risks and ensure timely payments.
• Ad Hoc Responsibilities: Undertake any other duties assigned by the supervisor as required.

Qualifications and Person Specifications

• Bachelor of Commerce in Marketing or equivalent qualification.
• Membership in a relevant marketing professional body (e.g., Marketing Society of Kenya) is desirable.
• Minimum of 5 years’ experience in sales and marketing.
• Strong analytical and supervisory skills.
• Proficiency in standard office computer applications.
• Ability to thrive in a high-pressure environment.
• Demonstrated integrity and ethical conduct.
• Excellent customer service skills.

In addition to the specified qualifications, successful candidates must also comply with the provisions of Chapter Six of the 2010 Constitution. Only shortlisted candidates will be contacted for further consideration.

How to apply

Interested and qualified candidates who meet the above requirements are encouraged to submit their applications in HARD COPIES. Please indicate the Title and Reference Number of the position applied for on both the cover letter and envelope. Include a detailed Curriculum Vitae, current salary details, copies of relevant certificates and testimonials, and contact information for at least three referees. Applications should be submitted no later than 22nd March 2024, by 5 pm to:

Managing Director
New Kenya Co-operative Creameries Ltd
P.O. Box 30131 – 00100
NAIROBI

New KCC Limited is proud to be an Equal Opportunity Employer. We welcome applications from all qualified individuals, including women, marginalized communities, and persons with disabilities. All correspondence should be in English.

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Expert Tips To Be A Successful Applicant for Sales Representative Position

1. Tailor Your Application: Customize your resume and cover letter to highlight relevant experience and skills that align with the sales representative role.
2. Demonstrate Sales Success: Provide specific examples of successful sales achievements and outcomes in previous roles to showcase your capabilities.
3. Showcase Communication Skills: Emphasize your ability to effectively communicate with clients and colleagues, as strong communication is vital for success in sales.
4. Highlight Problem-Solving Abilities: Illustrate instances where you successfully resolved customer complaints or overcame sales obstacles through innovative solutions.
5. Exhibit Adaptability: Demonstrate your flexibility and adaptability to different sales environments and customer needs, as the sales landscape is constantly evolving.
6. Emphasize Customer Focus: Highlight your commitment to understanding customer needs and delivering exceptional service to drive customer satisfaction and loyalty.
7. Illustrate Team Collaboration: Showcase your experience collaborating with cross-functional teams to achieve sales targets and organizational objectives.
8. Display Resilience: Discuss how you handle rejection and setbacks in sales, showcasing your resilience and ability to bounce back from challenges.
9. Stay Updated: Demonstrate your commitment to continuous learning and professional development in the field of sales through relevant certifications or ongoing education.
10. Prepare for the Interview: Research the company thoroughly, anticipate potential interview questions, and practice your responses to present yourself as a confident and prepared candidate.

SAMPLE COVER LETTER FOR A SALES REPRESENTATIVE POSITION

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number]

[Date]

[Recipient’s Name]

[Company Name]

[Company Address]

[City, State, Zip Code]

Dear [Recipient’s Name],

I am writing to express my interest in the Sales Representative position at New Kenya Co-operative Creameries Ltd, as advertised. With a Bachelor of Commerce in Marketing and over [X years] of experience in sales and marketing roles, I am confident in my ability to contribute effectively to your team.

Throughout my career, I have demonstrated a strong track record of driving sales growth, building lasting customer relationships, and exceeding targets. My strategic approach to prospecting, coupled with my ability to identify and capitalize on market opportunities, has consistently delivered results for my employers.

I am particularly drawn to the opportunity at New KCC due to your commitment to excellence and your reputation as an industry leader. I am eager to bring my passion for sales and my dedication to customer satisfaction to your esteemed organization.

Please find attached my resume, which provides additional details about my professional background and accomplishments. I look forward to the possibility of discussing how my skills and experience align with the needs of your team in more detail.

Thank you for considering my application. I am excited about the prospect of contributing to the continued success of New Kenya Co-operative Creameries Ltd.

Yours sincerely,

[Your Name]

Frequently Asked Questions

1. What is the application process for the Sales Representative position at New KCC?

• Applicants are required to submit their applications in HARD COPIES, including a cover letter, detailed CV, copies of relevant certificates, and contact information for referees. The application deadline is [date].

2. What qualifications are required for the Sales Representative role?

• Candidates should possess a Bachelor of Commerce in Marketing or equivalent qualification, along with at least 5 years of experience in sales and marketing.

3. Is membership in a marketing professional body necessary?

• Membership in a relevant marketing professional body (e.g., Marketing Society of Kenya) is desirable but not mandatory.

4. How will applications be evaluated?

• Applications will be reviewed based on qualifications, experience, demonstrated skills, and alignment with the job requirements.

5. When will shortlisted candidates be contacted?

• Only shortlisted candidates will be contacted for further consideration. The timeline for this process will be communicated accordingly.

6. What is Chapter Six of the 2010 Constitution, and how does it relate to this position?

• Chapter Six of the 2010 Constitution outlines the requirements for integrity and ethical conduct for public officers. Successful candidates must comply with these provisions.

7. What language should the application be in?

• All correspondence should be in English.

8. Are there opportunities for career advancement within New KCC?

• New KCC is committed to employee development and offers opportunities for career growth and advancement based on performance and merit.

9. Is relocation assistance provided for successful candidates?

• Relocation assistance may be provided for candidates who meet the criteria and require relocation for the position.

10. Are there any application or recruitment fees? – New KCC does not charge any application or recruitment fees, whether refundable or not.

Possible Sales Representative Interview Questions With Answers

1. Question: Can you describe your experience in sales and marketing?
   • Answer: Certainly. I have over [X years] of experience in sales and marketing roles, where I have consistently exceeded targets and delivered significant revenue growth for my employers. I specialize in [mention specific areas or industries].
2. Question: How do you approach prospecting for new clients?
   • Answer: I utilize a strategic approach to prospecting, which involves conducting thorough market research, identifying potential leads, and tailoring my sales pitch to address their specific needs and pain points.
3. Question: How do you handle customer complaints or disputes?
   • Answer: I believe in addressing customer complaints promptly and empathetically, seeking to understand their concerns and offering viable solutions to resolve the issue to their satisfaction. Clear communication and proactive follow-up are key in such situations.
4. Question: Can you provide an example of a successful sales campaign you’ve implemented?
   • Answer: Certainly. In my previous role, I spearheaded a targeted email marketing campaign that resulted in a 20% increase in sales within the first quarter. By segmenting our customer database and personalizing the messaging, we were able to drive engagement and conversions effectively.
5. Question: How do you prioritize tasks and manage your time effectively in a fast-paced sales environment?
   • Answer: I prioritize tasks based on their urgency and impact on overall sales objectives. I utilize tools such as task lists and calendars to stay organized and ensure that I meet deadlines while allocating sufficient time for relationship-building activities with clients.

Rough Salary Range Estimate:

Competitive salary based on experience and qualifications, with additional incentives and benefits.

We wish you the best in your application process and remind you that our website is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application or recruitment fees, whether refundable or not.

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