Sales and Collections Internship | 4G Capital

Sales and Collections Internship

Job Title: Sales and Collections Internship

• Reporting to: Branch Manager
• Hours: 8:00 – 17:30, Monday – Friday
• Salary: Stipend for the one month
• Location: Within Kenya

Company Overview

4G Capital is a leader in unsecured working capital lending in Kenya and Uganda. We specialize in empowering micro and small businesses through instant access to credit and training, aimed at unlocking business growth and maximizing impact for micro business owners. Our services are delivered via mobile money and proprietary fintech systems with data-led algorithmic underwriting. Recognized as Africa’s highest scoring fintech B Corp, we uphold the highest standards in global ESG and impact assessment.

• Purpose: To Unlock Human Potential for Good
• Mission: To Grow Business with Capital and Knowledge
• Vision: The First Choice for MSME Growth in Africa

Job Purpose

The Sales and Collections Intern will work closely with Loans Officers and Collections Officers to achieve branch targets and provide exceptional customer service to our small business and entrepreneur clients.

Roles & Responsibilities

• Collaborate with Loans Officers and Collections Officers in pairs.
• Support and maintain an excellent work environment to achieve branch targets.
• Deliver top-tier customer service.
• Build strong relationships with customer-partners and opinion leaders in the catchment area.
• Assist in accurate and timely reporting of Management Information and market feedback.
• Contact debtors to receive payments.
• Follow up on defaulters to recover payments.
• Conduct customer education and maintain relationships.
• Maintain exhaustive and accurate Debt Management Forms.
• Renegotiate payment schedules or obtain funds from relatives through responsible means.
• Assist in spoof calling.
• Forward defaulter files to HQ collectors on appropriate dates.

Required Skills for a Sales and Collections Internship

• Educational Background: Diploma or degree.
• Computer Literacy.
• Education: Background in sales/marketing.
• Experience: Prior experience in a related field is advantageous. Experience in a financial institution and dealing with customers at the bottom of the pyramid is also advantageous.
• Skills:

1. Active support in Sales and Business Development.
2. Enforcement of contract and repayment obligations.
3. General support to all tasks.
4. Timely communication to customers and stakeholders.
5. Support in Branch Operations.
6. Information Collection.
7. Integrity and ability to work in consumer finance.
8. High motivation and self-starter attitude.
9. Functional problem solver.
10. Process discipline and ability to follow SOPs.

Application Information

Application Deadline: Rolling basis until the position is filled.

Company Benefits

• Stipend for the duration of the internship.
• Gain experience with a leading fintech and microfinance institution.
• Opportunity to develop customer service and sales skills.

How to Apply

Please submit your application through our online portal. Click the “Apply Now” button and follow the instructions to complete your submission.

TELEGRAM CHANNEL: CLICK HERE TO JOIN

Equal Opportunity Employer

4G Capital is committed to attracting and retaining the best employees from all races and backgrounds. We are an equal opportunity employer and do not charge any application or recruitment fees, whether refundable or not.