Safaricom Internship Program – Join Our Team in Nairobi, Kenya

  • Internship
  • Nairobi


Safaricom Internship Program – Join Our Team in Nairobi, Kenya

Job Title: Intern – Commercial, Business Development & Technology Functions

Job Level: Entry Level

Job Category: Internship

Looking to kickstart your career? Safaricom’s Internship Program in Nairobi, Kenya offers young talents the chance to gain hands-on experience in Commercial, Business Development, and Technology. Apply now for a rewarding opportunity to hone your skills, build lasting relationships, and pave the way for a successful future. Join Safaricom, East Africa’s leading telecommunications company, and be part of transforming lives through connectivity and innovation.

Job Description:

About The Internship Program: Safaricom invites potential young talents to join our team through our annual internship program for the year 2024/25. The internship opportunities are available in the Commercial, Business Development, & Technology Functions, providing invaluable experiences to kickstart your career journey.


Eligibility Criteria: We are seeking university students or recent graduates who meet the following criteria:

  • Final or second-last year students or recent graduates within the last 12 months from an accredited institution.
  • Available for the full period of the internship program (Monday to Friday, 8 am to 5 pm).
  • Able to commit to a fixed period of 3 or 6 months without extension.
  • Priority given to students with industrial attachment as a degree program requirement.
  • Must select only one intake per year for internship availability.

Application Checklist: To ensure a smooth application process, follow these steps:

  • Create your profile on our career site if you haven’t already, ensuring accurate contact information.
  • Complete your application in a single session, including all required documents and answers.
  • Click the provided link to fill in the form on our recruitment portal. Failure to complete the form will result in disqualification.

How To Apply: All applications must be submitted online during the respective application period. Visit our internship microsite for further clarification. Persons with Disabilities (PwD) are encouraged to apply.

About Us: Safaricom is the leading telecommunications company in East Africa, connecting over 42 million customers and supporting over one million jobs. Our purpose is to transform lives by providing connectivity, opportunities, and information to communities. Join us in our mission to make a positive impact.

About The Team: At Safaricom, we pride ourselves on providing converged communication solutions in Kenya. Our dedicated team works tirelessly to deliver first-class products and services, uplift communities, and achieve greater heights for our customers.




Expert Tips To Be A Successful Applicant for Intern – Commercial, Business Development & Technology Functions:

  1. Research Safaricom: Understand our company culture, values, and recent developments to align your application with our goals.
  2. Customize Your Application: Tailor your resume and cover letter to highlight relevant skills and experiences that match the internship role.
  3. Highlight Achievements: Showcase any notable achievements or projects that demonstrate your capabilities and potential contribution to Safaricom.
  4. Demonstrate Your Passion: Express your enthusiasm for the telecommunications industry and how you envision contributing to Safaricom’s success.
  5. Prepare for Interviews: Practice common interview questions and be ready to articulate your strengths, experiences, and career aspirations.
  6. Network Effectively: Connect with current or former Safaricom employees to gain insights and expand your professional network.
  7. Showcase Your Skills: Provide examples of how your skills and experiences align with the internship role’s responsibilities and objectives.
  8. Stay Updated: Keep abreast of industry trends, technological advancements, and Safaricom’s latest initiatives to demonstrate your interest and awareness.
  9. Be Professional: Maintain a professional demeanor throughout the application process, from initial contact to interviews and follow-ups.
  10. Follow Instructions: Pay close attention to application instructions, ensuring all required documents are submitted correctly and on time.

Sample Cover Letter for an Internship at Safaricom:

[Your Name]

[Your Address]

[City, State, Zip Code]

[Your Email Address]

[Your Phone Number] [Date]

Hiring Manager


Nairobi, Kenya

Dear Hiring Manager,

I am writing to express my interest in the Internship Program at Safaricom, as advertised. As a [Your Degree/Major] student at [Your University], I am eager to apply my skills and passion for telecommunications to contribute to Safaricom’s success in Commercial, Business Development, and Technology Functions.

Throughout my academic journey, I have developed a strong foundation in [relevant skills or experiences]. I am particularly drawn to Safaricom’s commitment to transforming lives through connectivity and innovation, and I am excited about the opportunity to learn and grow within such a dynamic organization.

One of my proudest achievements is [mention a relevant achievement or project]. This experience not only honed my [specific skill], but also instilled in me the importance of [relevant value or lesson]. I am confident that these skills and qualities make me a valuable addition to the Safaricom team.

I am impressed by Safaricom’s dedication to investing in young talent, and I am eager to contribute my enthusiasm and skills to your esteemed company. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to Safaricom’s mission further.

Warm regards,

[Your Name]

Frequently Asked Questions (FAQs):

Q1: What is the duration of the internship program? A1: The internship program offers two options – a 3-month industrial attachment for ongoing students and a 6-month internship for recent graduates. The 6-month program has two intakes in April and October 2024.

Q2: Are there any specific eligibility criteria for applicants? A2: Yes, applicants must be university students in their final or second-last year, or recent graduates within the last 12 months. They must be available for the full internship period and able to commit to one intake per year.

Q3: How can I apply for the internship program? A3: To apply, create a profile on our career site, complete the application form on our recruitment portal, and ensure all required documents are uploaded. Failure to fill the form will lead to automatic disqualification.

Q4: Is the internship program open to persons with disabilities? A4: Yes, Safaricom encourages persons with disabilities to apply. We are committed to diversity and inclusion in our workforce.

Q5: Can I apply for more than one intake in a year? A5: No, applicants can only select one intake per year for which they will be available for the internship program.

Q6: What happens if I fail to complete the application form? A6: Failure to fill the form while submitting your application will result in automatic disqualification.

Q7: Are there any specific documents required for the application? A7: Yes, ensure you have all required documents ready, including your resume, cover letter, and any additional materials specified in the application checklist.

Q8: Can I submit my application via email? A8: No, all applications must be submitted online through our recruitment portal during the respective application period.

Q9: How will I be notified of my application status? A9: Communication regarding your candidacy will be sent to the email address and phone number provided during the application process.

Q10: Is there any application or recruitment fee? A10: No, Safaricom is an equal employer and does not charge any application or recruitment fee.

Possible Interview Questions With Answers for Intern – Commercial, Business Development & Technology Functions:

1. Question: Can you tell us about yourself and why you’re interested in this internship at Safaricom?

Answer: “Certainly. I’m [Your Name], a [Your Degree/Major] student at [Your University]. I’ve always been passionate about telecommunications and technology, and I’m particularly drawn to Safaricom’s commitment to transforming lives through connectivity and innovation. I believe this internship offers an excellent opportunity for me to apply my skills, learn from industry experts, and contribute to Safaricom’s mission.”

2. Question: What skills or experiences do you bring to this internship role?

Answer: “I bring [mention specific skills or experiences, e.g., strong analytical skills, proficiency in data analysis tools, experience with market research]. During my [mention relevant experience, e.g., internship, project], I had the opportunity to [describe a project or achievement that demonstrates your skills]. I believe these experiences have prepared me to excel in this internship role and contribute to Safaricom’s success.”

3. Question: How do you prioritize tasks and manage your time effectively?

Answer: “I prioritize tasks by assessing their importance and urgency, using tools like to-do lists and calendars to organize my workload. I also believe in setting realistic deadlines and breaking down larger tasks into manageable steps. Effective time management is crucial, and I’m committed to delivering quality work within deadlines.”

4. Question: Can you give an example of a time when you worked in a team to achieve a common goal?

Answer: “Certainly. During [mention a specific project or experience], I collaborated with a team to [describe the goal or objective]. Each team member had unique strengths and perspectives, and we leveraged these differences to brainstorm ideas, delegate tasks, and support each other throughout the project. Through effective communication and collaboration, we successfully achieved our goal within the specified timeframe.”

5. Question: How do you stay updated with industry trends and advancements in telecommunications?

Answer: “I stay updated with industry trends by regularly reading industry publications, following relevant blogs and forums, and attending webinars or conferences. I also enjoy networking with professionals in the field to exchange ideas and insights. Additionally, I actively seek out opportunities for professional development, such as online courses or certifications, to enhance my knowledge and skills in telecommunications.”

6. Question: How do you handle challenges or setbacks in a work or academic setting?

Answer: “When faced with challenges or setbacks, I approach them with a positive attitude and a problem-solving mindset. I believe in analyzing the situation, identifying possible solutions, and seeking advice or guidance when necessary. I’m resilient and adaptable, willing to learn from failures and mistakes to improve my performance in the future. Ultimately, I remain focused on finding solutions and achieving the desired outcome.”

7. Question: What do you hope to gain from this internship experience at Safaricom?

Answer: “I hope to gain valuable hands-on experience working on real-world projects, learning from industry experts, and expanding my professional network. I’m eager to apply my skills in a dynamic and challenging environment, contribute to Safaricom’s success, and grow both personally and professionally. Ultimately, I aim to make a meaningful impact during my time as an intern at Safaricom.”

8. Question: How do you handle feedback and constructive criticism?

Answer: “I value feedback as an opportunity for growth and improvement. I approach feedback with an open mind, actively listening to understand the perspectives of others and reflect on my performance. I appreciate constructive criticism as it helps me identify areas for development and strive for continuous improvement. I’m receptive to feedback, take initiative to implement suggested changes, and seek additional guidance or support when needed.”

9. Question: Can you provide an example of a time when you demonstrated leadership skills or initiative?

Answer: “Certainly. In [mention a specific situation], I took the initiative to [describe the action or project you initiated]. Despite facing challenges, such as [mention any obstacles], I remained determined and motivated the team to [describe the outcome or achievement]. Through effective communication, problem-solving, and leadership, we successfully [describe the accomplishment]. This experience taught me the importance of taking initiative, leading by example, and empowering others to achieve their full potential.”

10. Question: How do you envision contributing to Safaricom’s mission and goals during your internship?

Answer: “I envision contributing to Safaricom’s mission by leveraging my skills, creativity, and passion for telecommunications to support the company’s objectives. Whether it’s through [mention specific tasks or projects], I’m committed to making a positive impact and helping Safaricom continue to transform lives through connectivity and innovation. I’m eager to learn from the best in the industry, collaborate with talented professionals, and contribute to Safaricom’s success during my internship.”


We wish you the best in your application process and remind you that Safaricom is committed to attracting and retaining the best talents from diverse backgrounds. Join us in our journey to become a better development partner and make a positive impact in East Africa and beyond.


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