Restaurant Supervisor Job Opportunity in Kenya

Restaurant Supervisor Job Opportunity in Kenya

Ital Global Limited: Join Our Team!

Position: Restaurant Supervisor

Are you a dedicated professional with a passion for the hospitality industry? Ital GLOBAL is here to offer you an exciting opportunity! We are a renowned Human Capital and Quality Management Consultancy firm, committed to elevating organizations like yours with tailored HR and Quality Management solutions. Our mission is to foster invaluable relationships, enhance your business’s human capital ROI, and address your unique needs and objectives, all while aligning with your corporate culture.

About Ital GLOBAL:

Our client, a prominent player in the Hospitality Industry, is seeking an enthusiastic, proactive Restaurant Supervisor. This key role involves providing dynamic leadership to a restaurant team and overseeing the delivery of exceptional services to ensure the restaurant’s optimal performance.

Key Responsibilities:

1. Safeguard Compliance and Safety

• Ensure adherence to health, safety, and security standards across all facets of the restaurant.
• Develop and uphold emergency procedures and protocols to ensure the safety of guests and staff.
• Conduct regular risk assessments and implement corrective measures as needed.

2. Stay Ahead of the Curve

• Stay informed about industry trends, best practices, and emerging technologies relevant to restaurant operations.
• Uphold exceptional guest service by actively engaging with patrons.
• Address guest feedback, complaints, and special requests professionally and promptly.

3. Enhance Guest Satisfaction

• Implement strategies to boost guest satisfaction and loyalty through personalized services, promotions, or loyalty programs.
• Monitor and respond to guest reviews and ratings to continually enhance the guest experience.

4. Fiscal Management

• Develop and manage the restaurant’s annual budget, encompassing revenue forecasting, cost control, and profit optimization.
• Regularly analyze key performance indicators (KPIs) to ensure financial health and take corrective action when necessary.

5. Operational Excellence

• Implement operational policies and procedures to optimize efficiency and guest satisfaction.
• Oversee the various restaurant departments, including front desk, food and beverage, maintenance, and security.
• Monitor daily operations to ensure they meet established standards.

6. Leadership and Team Development

• Recruit, train, and lead restaurant staff, from department heads to frontline employees.
• Provide coaching and performance feedback to enhance staff skills and deliver exceptional customer service.
• Foster a collaborative and positive work environment through effective team leadership.

7. Effective Communication

• Conduct regular staff meetings to communicate organizational goals, operational changes, and address concerns.
• Carry out any other duties as assigned.

Key Qualifications and Requirements:

• Bachelor’s degree/Diploma in Hospitality Management, Business Administration, or a related field.
• A minimum of 3 years of experience in hotel operations management, preferably in a supervisory or managerial role.
• Proficiency in Property Management Systems (PMS) and hotel software applications.

Competencies and Skills:

• Expertise in revenue management, budgeting, and financial analysis.
• Outstanding customer relations and people management skills.
• Ability to excel under pressure with minimal supervision.
• Strong conflict resolution skills for ensuring guest satisfaction.
• Comprehensive knowledge of hotel operations, including front office, housekeeping, food and beverage, maintenance, and security.
• Exceptional organizational and multitasking abilities.
• Flexibility to work irregular hours, including weekends and holidays, based on business needs.
• Excellent verbal and written communication skills.

Join Our Team!

Interested candidates should submit their comprehensive CVs and cover letters with the subject “RESTAURANT SUPERVISOR” by October 28, 2023, to careers@italgloballtd.com. Only shortlisted applicants will be contacted, and interviews will be conducted on a rolling basis.

EXPERT Tips To Be A Successful Applicant:

1. Highlight Your Experience: Showcase your extensive experience in hotel operations management, emphasizing any supervisory roles.
2. Technology Proficiency: Mention your proficiency in hotel software applications and Property Management Systems to demonstrate your tech-savvy skills.
3. Budgeting Acumen: Discuss your experience with budgeting, P&L management, and forecasting, underlining your financial expertise.
4. Customer-Centric Approach: Share examples of how you’ve excelled in customer relations and resolved conflicts to ensure continued patronage.
5. Leadership Experience: Describe your leadership and team development skills to showcase your ability to motivate and guide diverse teams.
6. Operational Knowledge: Talk about your in-depth understanding of hotel operations, from front office to maintenance.
7. Effective Communication: Emphasize your communication skills, both verbal and written, which are crucial in this role.
8. Adaptability: Highlight your flexibility to work irregular hours and demonstrate your commitment to meeting business demands.
9. Problem-Solving: Share instances where you’ve identified issues and taken corrective actions, emphasizing your problem-solving capabilities.
10. Organizational Skills: Discuss your organizational and multitasking skills, essential for managing multiple priorities.

Frequently Asked Questions:

1. What is the deadline for applications?
   • Applications should be submitted by October 28, 2023.
2. How will candidates be selected for interviews?
   • Only shortlisted applicants will be contacted for interviews, which will be conducted on a rolling basis.
3. Is this a remote or on-site position?
   • This is an on-site role based in Kenya.
4. What should I include in my cover letter?
   • Your cover letter should introduce yourself, explain your interest in the position, and highlight your relevant qualifications and experience.
5. Are there opportunities for career growth within Ital GLOBAL?
   • We encourage professional growth and offer opportunities for advancement within the organization.
6. What are the working hours for this position?
   • Working hours may vary, including weekends and holidays, to meet business demands.
7. Is relocation required for this role?
   • The position is based in Kenya, so no relocation is necessary for local applicants.
8. What is the expected start date for the selected candidate?
   • The start date will be communicated to the selected candidate during the interview process.
9. Is this a full-time or part-time position?
   • This is a full-time position.
10. What benefits and perks are offered to employees?
    • Details about benefits and perks will be discussed with the selected candidate during the interview process.