Resettlement Intake Associate – Nairobi, Kenya – HIAS

Resettlement Intake Associate – Nairobi, Kenya – HIAS

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• Position: Resettlement Intake Associate
• Company: HIAS
• Location: On-Site – Nairobi, Kenya
• Type of Job: Full-Time
• Reporting to: Department Head
• Application Deadline: On a Rolling on basis

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Introduction

The Resettlement Intake Associate at HIAS plays a crucial role in supporting the resettlement process for at-risk refugee populations. Located in Nairobi, Kenya, this position offers an exciting opportunity for candidates to engage directly with vulnerable communities while contributing to the mission of promoting resettlement as a durable solution. Working at HIAS means being part of a dynamic organization dedicated to making a difference in the lives of refugees. The successful candidate will benefit from professional growth opportunities, a collaborative work environment, and the chance to impact the lives of those in need. This is an on-site role, allowing for immediate engagement with clients and team members.

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Key Responsibilities

As a Resettlement Intake Associate, you will be responsible for the following essential functions:

• Prepare individual comprehensive physical case files for clients, ensuring that all intake forms are completed accurately and filed correctly for resettlement consideration.
• Compile monthly updates of cases referred for resettlement consideration to external partners, keeping all stakeholders informed of progress.
• Conduct individual counseling sessions for clients under resettlement consideration, providing support and guidance throughout the process.
• Maintain case entries in the Case Management System (CMS) for all cases under resettlement consideration, ensuring data accuracy and confidentiality.
• Complete various resettlement submission forms required for case processing.
• Support the development of Information, Education, and Communication (IEC) materials related to resettlement, enhancing client understanding of the process.
• Present cases for deliberation at the Resettlement Multi-functional Case Review Panel, recording discussions and outcomes for future reference.
• Conduct child-friendly interviews in accordance with Best Interest Procedures (BIP), ensuring a sensitive approach to vulnerable populations.
• Prepare comprehensive Best Interest Assessment (BIA) reports and present them to relevant panels for evaluation.
• Compile Best Interest Determination (BID) reports and present them for consideration at BID panels.
• Prepare project reports to assess the effectiveness of resettlement initiatives and identify areas for improvement.
• Perform other duties as assigned to support departmental goals and objectives.

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Qualifications and Skills

Required:

• A University Degree in Law, International Studies, or related fields.
• A minimum of 1-2 years of professional experience in a refugee-related context or in a non-governmental organization (NGO) environment, with preference for candidates with experience in refugee resettlement.
• Familiarity with the international legal framework governing refugees and human rights law.
• Understanding of Best Interest Procedures (BIP) is highly desirable.
• Exceptional written and oral communication skills, enabling effective interaction with diverse populations.
• Strong interviewing and counseling abilities, particularly in engaging with refugee populations.
• Demonstrated interpersonal and diplomacy skills to navigate sensitive situations.
• Proficient advocacy and research skills, aiding in case preparation and client support.
• Knowledge of Accountability to Affected Populations and Prevention of Sexual Exploitation and Abuse (PSEA).

Preferred:

• Previous experience in a similar role within the refugee or humanitarian sector.
• Additional languages spoken would be an advantage.

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Company Culture and Values

At HIAS, we are dedicated to fostering a culture of inclusivity and collaboration. Our mission is rooted in our history of supporting refugees and advocating for their fundamental rights. We are committed to diversity and inclusion within our workforce and encourage individuals from various backgrounds, including those who identify as BIPOC, LGBTQ+, and those with lived experiences of displacement, to apply. Our values include:

• Welcome: We welcome all individuals with open arms.
• Justice: We pursue justice and advocate for the rights of refugees.
• Empathy: We approach our clients with understanding and compassion.
• Partnership: We believe in collaboration to create meaningful change.
• Courage: We act boldly to support those in need.
• Resilience: We adapt and thrive amidst challenges.

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Apply Now for Resettlement Intake Associate

If you are passionate about making a difference in the lives of refugees and have the skills necessary to excel in this role, we encourage you to apply. Join our team at HIAS and contribute to our mission of providing vital services to those in need.

To apply, please submit your application through our careers page below.

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Expert Tips to Be a Successful Applicant for the Resettlement Intake Associate Role

1. Tailor Your Resume and Cover Letter

Ensure that your resume highlights relevant experiences, particularly those related to refugee assistance or NGO work. Use the cover letter to express your passion for refugee resettlement and how your skills align with HIAS’s mission.

Example Answer: “My background in international studies, combined with two years of direct experience assisting refugee populations, makes me an ideal candidate for this role.”

2. Demonstrate Knowledge of Refugee Issues

Familiarize yourself with current refugee crises and resettlement processes. Showing that you understand the complexities of refugee issues will set you apart.

Example Answer: “I have closely followed the resettlement challenges faced by refugees from Congo and Somalia and have volunteered with organizations supporting these populations.”

3. Prepare for Behavioral Interviews

HIAS values empathy and integrity. Be ready to discuss how you’ve handled challenging situations and how you approach client interactions.

Example Answer: “In my previous role, I had a client who was hesitant to share their story. I took the time to build trust through active listening, which ultimately allowed us to proceed with their case.”

4. Highlight Interpersonal Skills

Your ability to connect with clients and colleagues is crucial. Provide examples of how you’ve successfully worked with diverse groups.

Example Answer: “I worked with a team of international volunteers, where I facilitated discussions that respected cultural differences and fostered collaboration.”

5. Show Understanding of Best Interest Procedures

Knowledge of BIP is critical. If you have experience with child-friendly interviews or assessments, make sure to discuss it.

Example Answer: “I have conducted interviews with minors in a previous role, always prioritizing their comfort and understanding of the process.”

6. Emphasize Advocacy and Research Skills

Demonstrating strong advocacy skills will show that you can effectively represent client interests.

Example Answer: “I successfully advocated for a family’s resettlement by conducting thorough research on their circumstances and presenting a compelling case to our panel.”

7. Be Prepared for Situational Questions

Interviewers may present hypothetical scenarios to assess your problem-solving abilities. Practice how you would respond to such questions.

Example Answer: “If a client is uncooperative, I would remain calm, listen actively, and adapt my approach to understand their concerns better.”

8. Exhibit Cultural Competence

Be ready to discuss your experiences working with different cultures and how you respect diverse backgrounds.

Example Answer: “My volunteer experience in community outreach taught me the importance of cultural sensitivity and how it impacts client interactions.”

9. Display Your Commitment to Continuous Learning

Highlight any training or certifications that relate to refugee issues or humanitarian work.

Example Answer: “I have completed a course on international human rights, which deepened my understanding of refugee rights and legal frameworks.”

10. Follow Up After the Interview

Always send a thank-you email expressing gratitude for the opportunity to interview and reiterating your enthusiasm for the role.

Example Follow-Up: “Thank you for the opportunity to discuss my application. I am excited about the possibility of contributing to HIAS and supporting refugees in need.”

• TELEGRAM CHANNEL

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Compliance Statement

HIAS is an equal opportunity employer and is committed to attracting and retaining the best employees from all backgrounds. Only shortlisted applicants will be contacted.

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