RELATIONSHIP OFFICER – EDUCATION & RELIGIOUS INSTITUTIONS – CIC

RELATIONSHIP OFFICER – EDUCATION & RELIGIOUS INSTITUTIONS

Full-Time Position in Nairobi Posted on September 28, 2023

Application Deadline: October 5, 2023

Unlock Opportunities in Education and Faith-Based Sectors

Welcome to an exciting career opportunity as a Relationship Officer at CIC. Join us in nurturing relationships with education and religious institutions while driving revenue growth. Your role is pivotal in ensuring our commitment to service excellence and fostering long-lasting partnerships.

PRIMARY RESPONSIBILITIES:

1. Generating New Business: Expand our client base by identifying and securing new business opportunities within the education and religious institutions sector.
2. Servicing Existing Clients: Maintain and enhance relationships with our valued clients, ensuring their needs are met consistently.
3. Product Training: Provide comprehensive training on our suite of products to both new and existing clients.
4. Customer Satisfaction: Address customer complaints promptly and professionally to ensure the highest level of satisfaction.
5. Quotation Preparation: Prepare accurate quotations for clients, reflecting our commitment to transparency and clarity.
6. Brand Promotion: Act as a brand ambassador, actively promoting the CIC brand in all interactions.
7. Church-Based Intermediaries: Foster and sustain close relationships with church-based intermediaries to facilitate smooth transactions.
8. Strategic Alliances in the Church Sector: Build and maintain strategic relationships within the church sector to explore synergistic opportunities.
9. Business Coding: Ensure proper coding of all transactions related to church business, enabling accurate tracking and reporting.
10. Education Sector Relationships: Similarly, establish and cultivate strategic relationships within the education sector to maximize growth.

Key Skills, Knowledge, Experience, and Behavioral Competencies

E = Essential, D = Desirable

Academic and Professional Requirements

• Education: Bachelor’s Degree in a related field (E)
  • Proficiency in MS Office and other office applications (E)
  • Certification in either ACII, AIIK, or COP (D)

Experience Required:

• Relevant Experience: Minimum of 3 years (E)

Behavioral Competencies

• Customer Focus: Basic proficiency (B)
• Business Acumen: Basic proficiency (B)
• Driving Innovation: Basic proficiency (B)
• Driving Business Performance: Basic proficiency (B)
• Negotiation and Influence: Basic proficiency (B)
• Effective Communication: Basic proficiency (B)

Leadership Competency

• Planning and Organizing: Basic proficiency (B)
• Accountability: Basic proficiency (B)
• Quality Decision Making: Basic proficiency (B)
• Building Partnerships: Basic proficiency (B)
• Continuous Learning: Basic proficiency (B)
• Emotional Intelligence: Basic proficiency (B)
• Conflict Management: Basic proficiency (B)

Special Position Requirements

• The role may require travel to distant branches or locations of company interest.
• The role may involve extended working hours to meet project deadlines and specifications.

EXPERT TIPS TO BE A SUCCESSFUL APPLICANT

1. Tailor Your Resume: Customize your resume to highlight your relevant experience in generating business and maintaining client relationships. Use specific examples to showcase your achievements.

2. Demonstrate Communication Skills: In your cover letter, demonstrate your effective communication skills by articulating your passion for fostering client relationships and promoting brands.

3. Show Adaptability: Share instances where you’ve adapted to challenging situations or innovatively solved problems in your previous roles.

4. Highlight Your Certifications: If you have certifications like ACII, AIIK, or COP, make sure to emphasize them in your application to demonstrate your commitment to professional growth.

5. Express Cultural Sensitivity: Given the nature of our relationships with religious institutions, express your cultural sensitivity and understanding in your application.

Ready to Embark on This Exciting Journey? Apply Now!

If you possess the required qualifications and are enthusiastic about this opportunity, apply through our career portal by the closing date of 5th October 2023. Please clearly indicate the position you’re applying for.

Please note that only short-listed candidates will be contacted. If you do not receive a response by 6th November 2023, kindly consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates.

Please submit your application in English.