Rafiki Microfinance Bank
RELATIONSHIP OFFICER: The overall purpose of the job holder is to ensure growth in clientele, loan book, deposits, non-funded income and active relationship management of Chamas.
JOB DESCRIPTION.
- Recruitment of new Chama’s and individual customers.
- Deposit mobilization both from Chama different entities and individuals.
- Appraise loan proposals for Chama customers and submit for review, approval and disbursement.
- Customer portfolio management.
- Maintaining quality loan book.
- Attending to Chama meetings to cascade bank products and services.
- Cross-selling of other bank products and services.
- Liaison with the communities including barazas to bring Rafiki bank brand awareness.
- Respond to queries related to Chama business and timely resolving of customer issues.
- Offering good customer service to all clients.
- Any other official duties that may be assigned from time to time.
KEY COMPETENCIES, SKILLS, QUALIFICATION AND EXPERIENCE.
- Bachelor’s degree in a business a related field or equivalent.
- 1-2-years’ experience.
- Good product knowledge.
- Interpersonal skills.
- Negotiation skills.
- Integrity.
- Confidentiality.
HOW TO APPLY
Interested candidates are requested to send their cover letter and CV to hr@rafiki.co.ke quoting the position applied for and Location on the e-mail subject on or before 22nd August 2023 at 5:00pm.
Note: “Only shortlisted candidates shall be contacted”
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