Gulf African Bank
Relationship Manager, SME – Kenya | Gulf African Bank
Position: Relationship Manager, SME
Company: Gulf African Bank
Location: Mombasa, Kenya
Type of Job: Full-time
Reporting to: Senior Relationship Manager
Application Deadline: October 24, 2024
Introduction
Are you looking to make a significant impact in the SME banking sector? Gulf African Bank is searching for an experienced Relationship Manager, SME to join our dynamic team. In this role, you will be responsible for driving business growth by offering tailored financial products and services to small and medium enterprises (SMEs). You will play a critical role in managing and growing a portfolio of clients while ensuring high-quality customer service and fostering long-term relationships.
This position offers the unique opportunity to work in a fast-paced environment where your contributions directly affect business success. Gulf African Bank prides itself on creating a supportive and growth-oriented culture, where employees are empowered to innovate and build strong connections with clients.
Key Responsibilities
As the Relationship Manager, SME, you will:
- Develop strategies to manage and grow customer relationships in the SME sector, ensuring that Gulf African Bank is positioned as a market leader.
- Build and maintain productive relationships with clients, senior management, and other stakeholders to drive revenue growth.
- Create long-term partnerships with new and existing clients, fostering trust and mutual benefits.
- Stay updated on external market factors such as economic, procedural, and regulatory changes that may influence business decisions.
- Maintain accurate customer data and track progress within the customer relationship management (CRM) system, ensuring that all information is updated and relevant.
- Regularly evaluate relationship performance to ensure a good return on investment for each customer.
- Take timely action to mitigate risks, ensuring that portfolio stewardship and control measures are effectively implemented.
- Cross-sell the bank’s products to both existing and new clients, ensuring a full suite of financial services is available to meet client needs.
- File detailed call reports after customer visits, documenting feedback, potential new product needs, and credit-relevant information.
- Develop and maintain a high-quality client portfolio, managing the entire credit cycle to meet targets for assets, liabilities, and non-funded income (NFI).
- Prepare and submit branch periodic SME business growth plans, ensuring they align with overall company strategy.
- Promote the active use of Credit and Treasury facilities, helping clients manage their financial requirements.
- Monitor clients consistently to ensure no defaults on payments and track any changes in their financial circumstances.
- Proactively identify new business opportunities and participate in sector development activities relevant to the SME banking industry.
- Evaluate credit proposals and ensure timely processing of credit applications to meet the bank’s set turnaround times.
- Implement strategies to improve customer service and ensure effective retention of key SME clients.
Qualifications and Skills
To be successful in the Relationship Manager, SME role, candidates should possess the following:
- A Business Degree from a recognized university with a major in Finance, Marketing, or Economics.
- A relevant post-graduate qualification such as AKIB is an added advantage.
- Proven experience of at least 2 years in a similar role, ideally in relationship management or business banking within the SME sector.
- Strong credit appraisal techniques and report-writing skills are essential for success in this role.
Key Competencies include:
- Emotional intelligence and the ability to work under pressure.
- Excellent selling skills and the ability to build a strong customer base.
- Networking skills, both internally and externally, to foster business growth.
- Passion for performance in a competitive environment, with a drive for continuous improvement.
- Strong organizational and planning abilities to meet the demands of the role.
- Commercial awareness and solid analytical skills for making informed business decisions.
Core Competencies Required for the Position
The Relationship Manager, SME must demonstrate the following core competencies:
Customer Focus
- Ability to manage relationships through interpersonal skills and provide excellent service that anticipates customer needs.
Personal Development
- Commitment to ongoing learning and staying current with policies, procedures, and industry guidelines that affect the role.
Team Management
- A collaborative attitude towards teamwork, sharing information, and contributing to the collective effort of the team.
Performance Management
- Ability to set ambitious goals, maintain high personal standards, and achieve results that drive business success.
Communication Skills
- Excellent verbal and written communication abilities to interact clearly and concisely with clients and internal teams.
Company Culture and Values
At Gulf African Bank, we are committed to providing a supportive and inclusive work environment. We believe in the power of diversity and value the contributions of every team member. Our core values center around integrity, customer focus, teamwork, and innovation. As a bank, we aim to deliver top-notch financial services that meet the needs of our clients, while also providing opportunities for personal and professional growth.
Joining Gulf African Bank means being part of a culture that encourages continuous learning, fosters innovation, and prioritizes the well-being of both employees and clients.
Apply Now for the Role of Relationship Manager, SME
Ready to take the next step in your career? If you meet the above qualifications and are excited about working with one of Kenya’s leading banks in the SME banking sector, we encourage you to apply. Submit your application by October 24, 2024, to join our team and help us shape the future of banking for small and medium enterprises.
To apply, please follow the instructions on our website. We look forward to hearing from you!
Equal Opportunity Statement
At Gulf African Bank, we are committed to being an equal opportunity employer. We strive to attract and retain the best employees from all backgrounds. We believe that diversity in our workforce helps to drive innovation and success. Only shortlisted applicants will be contacted.
To apply for this job please visit gulfafricanbank.com.
Discover more from THE KENYAN JOB FINDER
Subscribe to get the latest posts sent to your email.
