Relationship Manager-Personal Banking at HFC Limited

Full Time
  • Full Time
  • Nairobi

HFC Group

Relationship Manager-Personal Banking at HFC Limited

Are you a talented, dynamic, and results-oriented individual seeking an exciting opportunity in the banking and property finance sector? Look no further! HFC Limited, the banking and property finance subsidiary of HF Group, invites you to join our Personal Banking Department as a Relationship Manager. If you’re committed to performance, excellence, and participating in our growth strategy, we want to hear from you.

Position Overview

As a Relationship Manager, you will be responsible for servicing and managing client relationships within our Personal Banking Department. Your primary focus will be on engaging clients, identifying their needs, and providing them with tailored solutions from our comprehensive range of banking products. You’ll play a crucial role in driving profitability and revenue growth by acquiring new clients, deepening existing relationships, and promoting cross-selling opportunities.

Deadline: March 4, 2024
Category: Personal Banking
Subsidiary: HFC

Principle Accountabilities

Relationship Management & Customer Service

  • Provide personalized service to clients to foster close relationships and build client loyalty.
  • Conduct financial needs analyses to identify clients’ requirements.
  • Educate clients about all financial services offered by the bank.
  • Utilize systems effectively for customer contact management and sales activities.
  • Ensure delivery of service promises to enhance customer satisfaction.
  • Minimize client attrition and manage complaints effectively.

Business Development

  • Source new business through referrals, marketing activities, and personal contacts.
  • Expand the customer base and drive business growth through marketing banking products and services.
  • Promote cross-selling opportunities to existing clients.
  • Achieve revenue goals, sales targets, and portfolio growth across products and services.
  • Participate in cross-departmental marketing initiatives and conduct product trainings.


  • Adhere to target market selection criteria and compliance with KYC and AML requirements.
  • Sell ethically with complete disclosure about products and services.
  • Monitor allocated portfolios closely and recommend actions as needed.
  • Ensure approvals are obtained before authorizing payments.
  • Follow up on overdrawn accounts and overdue loans.

Key Competencies and Skills

  • Knowledge of banking operations and business processes.
  • Understanding of audit standards, legislation, and regulatory frameworks.
  • Strong conceptual and analytical skills with attention to detail.
  • In-depth understanding of banking products and markets.
  • Excellent interpersonal skills and ability to work in a diverse team environment.
  • Proficiency in relationship management and networking.

Minimum Qualifications, Knowledge, and Experience

Academic Qualifications:

  • Bachelor’s degree in a business-related field.
  • Master’s degree will be an added advantage.

Professional Qualifications:

  • Retail Banking Associate (RBA UK).
  • CISI Certified Level 1 will be an added advantage.

Work Experience:

  • Minimum 3 years’ experience in a similar role with a financial services institution.




Expert Tips To Be A Successful Applicant for Relationship Manager-Personal Banking

  1. Understand the Banking Landscape: Research current trends, challenges, and opportunities in the banking industry to demonstrate your knowledge during interviews.
  2. Highlight Your Sales Experience: Showcase your ability to source new business and achieve revenue targets through examples of successful sales strategies.
  3. Emphasize Customer Service Skills: Provide concrete examples of how you’ve delivered exceptional service and built long-term relationships with clients.
  4. Demonstrate Compliance Knowledge: Discuss your understanding of regulatory requirements and how you ensure adherence to compliance standards in your daily operations.
  5. Showcase Leadership Abilities: Illustrate your experience in mentoring and developing junior staff, highlighting your leadership qualities.
  6. Networking Matters: Share experiences where your networking skills have contributed to business growth and client acquisition.
  7. Quantify Achievements: Quantify your achievements in terms of revenue growth, portfolio expansion, or customer satisfaction to demonstrate your impact.
  8. Stay Updated: Stay abreast of industry updates, technological advancements, and market trends to remain competitive in your role.
  9. Continuous Learning: Highlight your commitment to continuous learning and professional development through certifications or additional qualifications.
  10. Prepare for Behavioral Interviews: Practice answering behavioral interview questions with specific examples from your previous roles to showcase your skills effectively.


[Your Name]
[Your Address]
[City, State, Zip Code]
[Your Email Address]
[Your Phone Number]

[Hiring Manager’s Name]
HFC Limited
[Company Address]
[City, State, Zip Code]

Dear [Hiring Manager’s Name],

I am writing to express my interest in the Relationship Manager position at HFC Limited, as advertised. With a Bachelor’s degree in [Your Degree] and over [X years] of experience in the financial services industry, I am excited about the opportunity to contribute to your Personal Banking Department’s growth and success.

During my tenure at [Previous Company], I successfully managed client relationships, achieved revenue targets, and promoted cross-selling opportunities, resulting in a significant increase in the customer base and portfolio growth. My strong understanding of banking operations, compliance requirements, and market dynamics positions me well to excel in this role.

I am particularly drawn to HFC Limited’s commitment to excellence and growth strategy, and I am eager to leverage my skills and experience to drive profitability and enhance customer satisfaction. I am impressed by the innovative approach and dedication to providing personalized service to clients, and I am excited about the prospect of contributing to the company’s continued success.

Thank you for considering my application. I am enthusiastic about the opportunity to discuss how my background, skills, and achievements align with the goals of HFC Limited. I look forward to the possibility of joining your team and contributing to the company’s growth objectives.


[Your Name]

Frequently Asked Questions

1. What is the role of a Relationship Manager in Personal Banking?

  • A Relationship Manager in Personal Banking is responsible for managing client relationships, identifying their financial needs, and providing them with personalized banking solutions to achieve mutual growth and satisfaction.

2. How do you ensure compliance with regulatory requirements in your role?

  • I ensure compliance by staying updated on regulatory changes, conducting thorough KYC procedures, and adhering to internal policies and procedures to mitigate risk and maintain ethical standards.

3. Can you provide an example of a successful sales strategy you implemented?

  • One successful strategy I implemented was organizing client appreciation events, which not only strengthened relationships but also led to referrals and new business opportunities.

4. How do you handle customer complaints effectively?

  • I address customer complaints promptly, empathize with their concerns, and work towards finding a satisfactory resolution while ensuring compliance with company policies and procedures.

5. What steps do you take to minimize client attrition?

  • I regularly engage with clients to understand their evolving needs, provide proactive solutions, and deliver exceptional service to foster long-term relationships and loyalty.

6. How do you stay updated on industry trends and market developments?

  • I stay updated through industry publications, attending seminars, participating in professional networks, and continuous learning opportunities to remain informed and adaptable.

7. Can you share an example of a time when you successfully promoted cross-selling opportunities?

  • I identified a client’s need for a mortgage while reviewing their financial portfolio and successfully cross-sold additional banking products, resulting in increased revenue and customer satisfaction.

8. How do you prioritize tasks and manage time effectively in a fast-paced environment?

  • I prioritize tasks based on urgency and impact, utilize time management tools, and maintain open communication with stakeholders to ensure deadlines are met effectively.

9. What strategies do you employ to expand the customer base and drive business growth?

  • I utilize various marketing channels, networking opportunities, and personalized outreach to attract new clients, while also nurturing existing relationships to encourage referrals and repeat business.

10. How do you handle challenging situations or difficult clients?

  • I approach challenging situations with patience and empathy, actively listen to clients’ concerns, and collaborate with internal teams to find solutions that meet their needs and uphold the company’s standards.

Possible Relationship Manager-Personal Banking Interview Questions With Answers

1. Can you tell us about your experience in managing client relationships in the banking sector?

  • Answer: In my previous role at [Previous Company], I managed a diverse portfolio of clients, providing personalized service, conducting financial needs analyses, and implementing tailored solutions to meet their goals.

2. How do you approach sales targets and revenue goals in your current role?

  • Answer: I approach sales targets strategically by identifying opportunities for new business, nurturing existing relationships, and promoting cross-selling opportunities to achieve revenue growth consistently.

3. How do you stay updated on changes in the regulatory environment and ensure compliance in your daily operations?

  • Answer: I stay updated through regular training sessions, industry publications, and collaboration with compliance teams to ensure adherence to regulatory requirements and mitigate risk effectively.

4. Can you provide an example of a challenging situation you encountered in your role and how you resolved it?

  • Answer: One challenging situation I faced was managing a client’s complaint regarding a service issue. I addressed the issue promptly, investigated the root cause, and implemented process improvements to prevent recurrence, ultimately resolving the complaint to the client’s satisfaction.

5. How do you prioritize tasks and manage time effectively in a fast-paced environment?

  • Answer: I prioritize tasks based on urgency and impact, utilize time management tools such as calendars and task lists, and delegate responsibilities when necessary to ensure deadlines are met effectively without compromising quality.

6. How do you approach cross-selling opportunities to maximize customer share of wallet?

  • Answer: I approach cross-selling opportunities by understanding the client’s financial needs, identifying complementary products or services, and demonstrating the value proposition effectively to encourage adoption and increase product holding per customer.

7. How do you handle objections from clients during sales interactions?

  • Answer: I handle objections by actively listening to the client’s concerns, addressing them empathetically, and providing additional information or alternative solutions to overcome objections and close the sale successfully.

8. Can you share an example of a time when you exceeded sales targets or achieved a significant milestone in your role?

  • Answer: In the last quarter, I exceeded my sales targets by 20% through proactive prospecting, strategic relationship-building, and effective cross-selling, resulting in increased revenue and customer satisfaction.

9. How do you maintain long-term client relationships and ensure customer loyalty?

  • Answer: I maintain long-term client relationships by providing exceptional service, staying proactive in addressing their evolving needs, and regularly communicating to demonstrate value and reinforce trust in our partnership.

10. What motivated you to pursue a career in personal banking, and why are you interested in this role at our organization?

  • Answer: I am passionate about helping individuals achieve their financial goals and thrive in a dynamic, client-facing environment. I am particularly drawn to this role at your organization due to its reputation for excellence, commitment to customer service, and opportunities for professional growth and development.

We wish you the best in your application process! HFC Limited is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fees, whether refundable or not. Visit our website for more information on our values and culture.


To apply for this job please visit

Discover more from THE KENYAN JOB FINDER

Subscribe to get the latest posts sent to your email.