Full Time
  • Full Time
  • Emb

CIC Insurance


Full Time | Embu | Posted on February 8, 2024 | Closes: February 15, 2024


As a Regional Relationship Officer specializing in Bancassurance at our Embu branch, you will play a pivotal role in revenue generation and maintaining strong relationships within the banking sector.


  1. Generating New Business: Meet and exceed set targets by proactively seeking out new business opportunities within the banking sector.
  2. Servicing Existing Clients: Provide exceptional service to our existing client banks, ensuring their needs are met promptly and effectively.
  3. Client Training: Conduct training sessions for new and existing clients, educating them on various CIC products and services.
  4. Customer Support: Address customer queries and complaints in a timely and professional manner, aiming to resolve issues efficiently.
  5. Collaboration: Liaise with various departments internally to ensure seamless service delivery to clients.
  6. Active Participation: Attend and actively participate in key departmental activities and initiatives to contribute to the overall success of the team.
  7. Quotation Management: Provide accurate quotations within specified turnaround times to meet client needs effectively.
  8. Market Intelligence: Gather market intelligence to stay updated on industry trends and competitor offerings, informing strategic decisions.
  9. Budget Preparation: Contribute to the preparation of annual revenue budgets, aligning efforts with organizational goals.
  10. Renewal Management: Follow up on renewals to maintain a satisfactory renewal rate, ensuring client retention.
  11. Service Provider Coordination: Liaise with service providers to ensure timely and efficient customer service delivery.
  12. Brand Promotion: Act as a brand ambassador for CIC Group, promoting our products and services within the region.


Academic Qualifications:

  • Bachelor’s degree in Commerce or a related field.

Professional Qualifications:

  • Certification in ACII, AIIK, or COP preferred.


  • Up to two (2) years of relevant experience.

Skills and Attributes:

  • Excellent communication and presentation skills.
  • Strong problem-solving abilities.
  • Exceptional interpersonal skills.
  • Outstanding customer care aptitude.
  • Proficient negotiation skills.
  • Competency in MS Office and other office applications.
  • Understanding of the competitive working environment.

If you possess the aforementioned qualifications and are ready to take on the responsibilities outlined above, please apply through our website: Apply Now, clearly indicating the position you are applying for.

Applications must be submitted by the close of business on February 15, 2024. Only shortlisted candidates will be contacted. If you have not heard from us by March 18, 2024, please consider your application unsuccessful.

N/B: This job advert is open to both internal and external candidates. Please submit your application in English language.

Expert Tips To Be A Successful Applicant for Regional Relationship Officer – Bancassurance:

  1. Tailor Your Application: Customize your application to highlight how your skills and experiences align with the specific requirements of the role, showcasing your suitability.
  2. Highlight Achievements: Provide concrete examples of achievements in previous roles, demonstrating your ability to exceed targets and deliver results.
  3. Showcase Communication Skills: Emphasize your strong communication skills, both written and verbal, as effective communication is crucial in this role for client interactions and internal collaboration.
  4. Demonstrate Problem-Solving Abilities: Share instances where you successfully resolved complex issues or challenges, showcasing your ability to think critically and find practical solutions.
  5. Illustrate Customer Focus: Share stories where you went above and beyond to satisfy customer needs, emphasizing your dedication to providing exceptional customer service.
  6. Emphasize Adaptability: Highlight instances where you quickly adapted to changes in the market or work environment, showcasing your flexibility and resilience.
  7. Provide Evidence of Collaboration: Describe experiences where you worked effectively within a team or across departments, demonstrating your ability to collaborate and contribute to team success.
  8. Show Your Industry Knowledge: Discuss your understanding of the insurance and banking sectors, including market trends and competitor analysis, to demonstrate your readiness for the role.
  9. Prepare for Behavioral Interviews: Anticipate behavioral interview questions related to your past experiences and prepare concise, compelling stories to showcase your skills and competencies.
  10. Follow Up After Applying: Send a thank-you email after submitting your application to express your continued interest in the position and reiterate your suitability for the role.

Sample Cover Letter for a Regional Relationship Officer – Bancassurance:

Dear Hiring Manager,

I am writing to express my interest in the Regional Relationship Officer position in Bancassurance at your Embu branch, as advertised. With a Bachelor’s degree in Commerce and certification in ACII, I bring a solid foundation in financial services coupled with a passion for relationship-building and revenue generation.

In my previous role at [Previous Company Name], I honed my skills in generating new business within the banking sector, exceeding set targets through strategic networking and proactive prospecting. I have a proven track record of fostering strong relationships with client banks, providing exceptional service, and driving revenue growth.

One of my key strengths is my ability to effectively communicate and present complex financial products to clients. I have conducted numerous training sessions, educating clients on various insurance products and ensuring they fully understand the value proposition. This has resulted in increased product adoption and client satisfaction.

Customer service is paramount in the banking and insurance industries, and I pride myself on my ability to address customer queries and complaints with professionalism and efficiency. By actively listening to customer needs and offering timely solutions, I have consistently maintained high levels of customer satisfaction.

In addition to my client-facing responsibilities, I am adept at collaborating with internal teams to ensure seamless service delivery. I understand the importance of cross-departmental coordination in meeting client expectations and strive to foster a collaborative work environment.

As someone who stays abreast of industry trends and competitor offerings, I am well-equipped to gather market intelligence and contribute to the preparation of annual revenue budgets. I am committed to driving continuous improvement and am eager to leverage my skills and experience to support the growth and success of your organization.

Thank you for considering my application. I am excited about the opportunity to join your team and contribute to the continued success of the Bancassurance department. I look forward to the possibility of discussing how my background, skills, and passion align with the needs of your organization.


[Your Name]

Frequently Asked Questions

1. What are the key responsibilities of a Regional Relationship Officer in Bancassurance?

As a Regional Relationship Officer, your primary responsibilities include generating new business from the banking sector, servicing existing client banks, conducting client training, addressing customer queries and complaints, collaborating with various departments, providing timely quotations, gathering market intelligence, participating in budget preparation, managing renewals, coordinating with service providers, and promoting the CIC Group brand.

2. What qualifications are required for the role?

The ideal candidate should have a bachelor’s degree in Commerce or a related field, certification in ACII, AIIK, or COP, and up to two years of relevant experience. Additionally, excellent communication and presentation skills, problem-solving abilities, interpersonal skills, customer care aptitude, negotiation skills, computer literacy, and understanding of the competitive working environment are essential.

3. How can I apply for the position?

You can apply for the position by submitting your application through our website at [link], clearly indicating the position you are applying for. Applications must be received by the specified deadline.

4. When will I hear back after submitting my application?

Only shortlisted candidates will be contacted for further assessment. If you have not heard from us by [date], please consider your application unsuccessful.

5. Is this job open to internal candidates only?

No, this job advert is open to both internal and external candidates.

6. What language should my application be in?

Please submit your application in English language.

7. What kind of experience is preferred for this role?

While up to two years of relevant experience is preferred, we also value candidates who demonstrate a strong aptitude for the required skills and a passion for the industry.

8. Are there opportunities for career growth within the company?

Yes, we are committed to providing opportunities for career development and advancement within the organization for high-performing employees.

9. Will there be training provided for the role?

Yes, we provide comprehensive training to equip our employees with the necessary skills and knowledge to excel in their roles.

10. Is there an application or recruitment fee?

No, we are an equal employer and do not charge any application or recruitment fee.

Possible Regional Relationship Officer in Bancassurance Interview Questions With Answers:

1. Question: Can you discuss your experience in generating new business within the banking sector?

Answer: Certainly. In my previous role at [Company Name], I actively sought out new business opportunities by networking with key stakeholders in the banking industry. I utilized a combination of market research, targeted outreach, and relationship-building techniques to identify and capitalize on potential leads. As a result, I consistently met and exceeded my sales targets by securing new partnerships and contracts with various banks.

2. Question: How do you approach servicing existing client banks to ensure satisfaction and retention?

Answer: I believe in proactive communication and personalized service when it comes to servicing existing clients. I regularly engage with our client banks to understand their evolving needs and challenges. By maintaining open lines of communication, I address any issues promptly and offer tailored solutions to enhance their experience. Additionally, I conduct regular check-ins and provide value-added services to reinforce our relationship and foster long-term loyalty.

3. Question: Can you provide an example of a successful client training session you conducted on CIC products?

Answer: Absolutely. During a recent client training session, I introduced our new insurance product tailored specifically for banks. I began by assessing the audience’s existing knowledge and customizing the presentation to address their specific pain points and interests. Through interactive discussions and hands-on demonstrations, I effectively conveyed the benefits and features of the product. As a result, the attendees left the session with a clear understanding of how our product could address their needs, leading to increased adoption and sales.

4. Question: How do you handle customer queries and complaints in a fast-paced environment?

Answer: When faced with customer queries or complaints, I prioritize active listening and empathy. I ensure that the customer feels heard and understood before proceeding to address their concerns. Depending on the nature of the issue, I strive to resolve it on the spot or escalate it to the appropriate department for further investigation. Throughout the process, I maintain professionalism and transparency, keeping the customer informed of the steps being taken to resolve their issue promptly.

5. Question: How do you stay updated on industry trends and competitor offerings?

Answer: I am committed to continuous learning and staying informed about the latest industry trends and competitor offerings. I regularly attend industry conferences, webinars, and networking events to gain insights and exchange ideas with industry peers. Additionally, I subscribe to relevant industry publications and follow influential thought leaders on social media platforms to stay abreast of emerging trends and best practices. By staying proactive and informed, I can adapt our strategies to remain competitive in the market.

6. Question: How do you contribute to the preparation of annual revenue budgets?

Answer: In my role, I play a key role in the budgeting process by providing valuable insights and data-driven recommendations. I collaborate closely with our finance team to analyze past performance, market trends, and sales projections to develop realistic revenue targets. Additionally, I provide input on resource allocation and strategic initiatives that align with our revenue goals. By leveraging my market knowledge and analytical skills, I help ensure that our revenue budget is both ambitious and achievable.

7. Question: Can you describe a time when you successfully managed client renewals to maintain a high retention rate?

Answer: Certainly. In a previous role, I implemented a proactive renewal strategy aimed at maximizing client retention. I initiated early renewal discussions with clients, highlighting the value of our services and offering incentives for timely renewal. Additionally, I conducted regular check-ins throughout the renewal process to address any concerns and reinforce the client’s decision to continue their partnership with us. As a result of these efforts, we achieved a renewal rate well above industry averages, contributing to our overall business growth.

8. Question: How do you ensure timely customer service delivery while coordinating with multiple service providers?

Answer: Coordination with service providers requires effective communication and meticulous planning. I establish clear lines of communication with all parties involved, setting expectations and deadlines upfront. Additionally, I maintain regular contact with service providers to monitor progress and address any potential issues proactively. By staying organized and proactive, I ensure that customer service delivery remains seamless and efficient, even when dealing with multiple vendors or external partners.

9. Question: How do you promote the CIC Group brand in your role as a Regional Relationship Officer?

Answer: As a brand ambassador for the CIC Group, I incorporate our brand values and messaging into all client interactions and communications. I strive to exemplify our commitment to excellence, integrity, and customer-centricity in every aspect of my work. Additionally, I actively participate in industry events, sponsorships, and community initiatives to raise awareness of our brand and differentiate ourselves from competitors. By consistently reinforcing our brand identity, I contribute to building a strong and reputable brand presence within the region.

10. Question: How do you handle negotiations with clients to ensure mutually beneficial outcomes?

Answer: Negotiations require a collaborative approach focused on understanding the needs and priorities of both parties. I begin by conducting thorough research to identify potential areas of compromise and leverage. During negotiations, I maintain a positive and solution-oriented mindset, seeking win-win outcomes that address the interests of both our clients and our organization. By actively listening, building rapport, and creatively exploring options, I strive to reach agreements that foster long-term partnerships and mutual success.

We wish you the best in your application process and remind you that our website is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner.

To apply for this job please visit

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