RECEPTIONIST

Position: Receptionist Location: Kenya

Overview:

Join our team at Prideinn Hotels-Resorts-Camps, where we pride ourselves on providing exceptional hospitality experiences. We are currently seeking a skilled Receptionist to join our team in Kenya. If you have a passion for customer service, excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!

Key Responsibilities:

1. Front Desk Operations:

• Greet and welcome guests as they arrive.
• Manage check-in and check-out procedures efficiently.
• Handle guest inquiries and provide accurate information about hotel facilities and services.
• Ensure the reception area is tidy and presentable at all times.

2. Administrative Duties:

• Answer phone calls and redirect them as necessary.
• Manage reservations and room bookings.
• Assist with administrative tasks such as filing, data entry, and correspondence.

3. Customer Service:

• Provide exceptional customer service to all guests.
• Address guest complaints and resolve issues promptly and professionally.
• Anticipate guest needs and ensure their satisfaction during their stay.

4. Technical Skills:

• Proficient in operating Opera or similar hotel management software.
• Strong computer skills, including MS Office applications.
• Ability to learn and adapt to new technologies quickly.

5. Qualifications:

• Diploma in a related field.
• Prior experience in a similar role is preferred.
• Excellent communication skills, both verbal and written.
• Ability to multitask and prioritize tasks effectively.

How to Apply:

If you meet the requirements for this position and are excited about the opportunity to join our team, please email your CV to hrm@prideinnplaza.com by 17th May, 2024.

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SAMPLE COVER LETTER FOR A RECEPTIONIST POSITION

Hiring Manager Prideinn Hotels-Resorts-Camps Kenya

Dear Hiring Manager,

I am writing to express my interest in the Receptionist position at Prideinn Hotels-Resorts-Camps, as advertised. With a diploma in a related field and prior experience in customer service roles, I am confident in my ability to contribute effectively to your team.

During my previous roles, I have developed strong communication skills and a passion for providing exceptional customer service. I am proficient in operating hotel management software, including Opera, and have a solid understanding of front desk operations. I am detail-oriented, organized, and thrive in fast-paced environments.

I am excited about the opportunity to join Prideinn Hotels-Resorts-Camps and contribute to creating memorable experiences for guests. Thank you for considering my application. I look forward to the possibility of discussing how my skills and experiences align with the needs of your team.

Sincerely,

[Your Name]

HOW TO BE A SUCCESSFUL APPLICANT FOR THE RECEPTIONIST POSITION

1. Tailor Your Application: Customize your resume and cover letter to highlight relevant skills and experiences.
2. Highlight Customer Service Skills: Emphasize your ability to provide exceptional customer service and handle guest inquiries effectively.
3. Showcase Technical Skills: Demonstrate proficiency in operating hotel management software and other relevant technologies.
4. Be Detail-Oriented: Pay attention to detail in your application and during interviews to showcase your organizational skills.
5. Prepare for Interviews: Research the company and role, and practice common interview questions to articulate your suitability for the position.
6. Demonstrate Adaptability: Showcase your ability to learn and adapt to new technologies and procedures quickly.
7. Emphasize Communication Skills: Highlight your strong communication skills, both verbal and written, as essential for success in the role.
8. Prioritize Professionalism: Present yourself professionally in all interactions with the hiring team, from application submission to interviews.
9. Follow Up: After applying, follow up with a thank-you email to express your continued interest in the position and reiterate your qualifications.
10. Stay Positive: Maintain a positive attitude throughout the application process and be open to feedback and opportunities for growth.

Possible Receptionist Interview Questions With Answers

1. Can you describe your previous experience in a customer service role? Answer: In my previous role at [Previous Company], I was responsible for managing customer inquiries, resolving complaints, and ensuring customer satisfaction. I developed strong communication skills and a proactive approach to addressing customer needs.
2. How do you handle multiple tasks simultaneously in a fast-paced environment? Answer: I prioritize tasks based on urgency and importance, utilizing tools like to-do lists and calendars to stay organized. I am accustomed to working efficiently under pressure and remain calm and focused during busy periods.
3. Tell us about a time you encountered a challenging guest. How did you handle the situation? Answer: In a previous role, I encountered a guest who was dissatisfied with their room. I actively listened to their concerns, empathized with their situation, and offered solutions to address their issues promptly. By demonstrating empathy and finding a resolution, I was able to turn the situation around and ensure the guest’s satisfaction.
4. How do you prioritize guest satisfaction while managing administrative tasks? Answer: I believe that guest satisfaction is paramount and prioritize addressing guest needs promptly. I manage administrative tasks efficiently by utilizing time management techniques and delegating tasks when necessary to ensure that guest service is not compromised.
5. Can you describe your experience with hotel management software such as Opera? Answer: In my previous roles, I have used Opera extensively for tasks such as managing reservations, processing payments, and generating reports. I am proficient in navigating the software and quickly learning new features to streamline operations.

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We wish you the best in your job search and thank you for considering a career with Prideinn Hotels-Resorts-Camps. We are committed to attracting and retaining the best employees from all backgrounds and do not charge any application/recruitment fees, refundable or not.

THE KENYAN JOB FINDER