Receptionist Position at Walabi Mara Hotel

Job Summary

Position: Receptionist
Location: Walabi Mara Hotel, Maasai Mara, Kenya
Employment Type: Full-time

Urgent Job Opening: Experienced Receptionist

Are you a dedicated and professional receptionist with at least 3 years of experience? Do you excel in managing various booking engines and providing exceptional customer service? Walabi Mara Hotel is urgently seeking a skilled receptionist to join our team. If you have the required experience and skills, we encourage you to apply immediately.

Job Summary

As a receptionist at Walabi Mara Hotel, you will be the first point of contact for our guests. Your primary responsibilities will include managing reservations, greeting guests, and providing information about our hotel services. You will play a crucial role in ensuring that our guests have a memorable and enjoyable stay.

Key Responsibilities

• Guest Services: Greet and welcome guests as they arrive at the hotel. Provide information about the hotel’s services, amenities, and local attractions.
• Reservation Management: Handle reservations using various booking engines. Ensure all bookings are accurately recorded and updated in the system.
• Check-in and Check-out: Efficiently manage the check-in and check-out processes. Ensure guests are satisfied with their accommodations and address any concerns or issues promptly.
• Communication: Answer phone calls and respond to emails in a professional and courteous manner. Assist guests with inquiries and provide accurate information.
• Administration: Maintain a clean and organized front desk area. Handle administrative tasks such as filing, data entry, and managing correspondence.

Qualifications and Skills

• Experience: Minimum of 3 years of experience as a receptionist, preferably in the hospitality industry.
• Technical Skills: Proficient in using various booking engines and hotel management software.
• Customer Service: Strong interpersonal and communication skills. Ability to handle guest inquiries and complaints professionally.
• Attention to Detail: High level of accuracy and attention to detail in managing reservations and guest information.
• Multitasking: Ability to manage multiple tasks efficiently and effectively in a fast-paced environment.

Work Environment and Benefits

At Walabi Mara Hotel, we offer a supportive and dynamic work environment. Our team is dedicated to providing excellent service and creating a welcoming atmosphere for our guests. As a valued member of our team, you will enjoy the following benefits:

• Competitive Salary: Transparent and competitive salary packages.
• Professional Development: Opportunities for training and career growth within the hospitality industry.
• Work-Life Balance: Flexible work schedules to accommodate personal and professional needs.
• Employee Discounts: Discounts on hotel services and amenities.

About Walabi Mara Hotel

Walabi Mara Hotel is a premier destination located in the heart of the Masai Mara. Our hotel offers luxurious accommodations, world-class amenities, and exceptional service. We are committed to creating unforgettable experiences for our guests and fostering a positive and inclusive work environment for our employees.

How to Apply

To apply for this position, please send your CV and application to vacancies@walabimarahotel.co.ke by 30th July, 2024. Only email applications will be considered. We look forward to welcoming you to our team.

TELEGRAM CHANNEL: CLICK HERE TO JOIN

Equal Opportunity Employer

Walabi Mara Hotel is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application or recruitment fee, whether refundable or not.

Wish You the Best

We wish you the best in your job search and look forward to receiving your application. Visit our website, The Kenyan Job Finder, for more job opportunities and updates. Thank you for considering Walabi Mara Hotel as your next career destination.

Keywords:

Receptionist jobs in Kenya, experienced receptionist, hotel receptionist, booking engines, customer service, Walabi Mara Hotel, hospitality industry, Masai Mara jobs, competitive salary, professional development, work-life balance, employee discounts, hotel jobs, Kenya job vacancies, reception desk, guest services, check-in process, reservation management, communication skills, administrative tasks, luxury accommodations, job application, equal opportunity employer, hotel management software, front desk, hotel services, training opportunities, career growth, inclusive work environment, application deadline.