Receptionist – Panari Resort Nyahururu (5-Star)

Position Title: Receptionist – Panari Resort Nyahururu (5-Star)

Location: Nyahururu, Kenya

Job Type: Full-Time

Salary: Competitive Salary with Comprehensive Benefits Package

Email Applications To: hrofficer@panariresort.com (CC: fom@panariresort.com)

Why Join Panari Resort Nyahururu?

At Panari Resort Nyahururu, we pride ourselves on offering an unmatched luxury experience for our guests. Our dedication to excellence extends to our employees, who are our greatest asset. We offer a vibrant work environment, a supportive team culture, and endless opportunities for personal and professional growth. If you are passionate about hospitality and have a keen eye for detail, we invite you to become a part of our prestigious team.

Top Benefits and Perks

• Competitive Salary: We offer a market-competitive salary to attract and retain the best talent.
• Health Insurance: Comprehensive medical coverage for you and your dependents.
• Bonuses: Performance-based bonuses to reward your hard work and dedication.
• Tuition Reimbursement: Support for continuing education and professional development.
• Paid Time Off (PTO): Generous leave policies to ensure a healthy work-life balance.
• Growth Opportunities: Clear career progression paths and opportunities for advancement.
• Remote Work Opportunities: Flexibility to work remotely when necessary.
• Employee Discounts: Special rates for you and your family at our resort and affiliated properties.
• Work-Life Balance: A supportive environment that values your personal time.

About Panari Resort Nyahururu

Panari Resort Nyahururu is a premier 5-star resort nestled in the scenic landscapes of Nyahururu. We are committed to providing our guests with unparalleled luxury, exceptional service, and unforgettable experiences. Our resort features world-class amenities, including fine dining restaurants, a spa, conference facilities, and a range of recreational activities. Join us and be a part of a team that is dedicated to creating memorable moments for our guests.

Role Overview: Receptionist

As a Receptionist at Panari Resort Nyahururu, you will be the first point of contact for our guests, ensuring a warm and welcoming experience. You will handle a variety of administrative tasks, assist guests with inquiries, and contribute to the smooth operation of the front desk. Your role is crucial in maintaining the high standards of service that our resort is known for.

Key Responsibilities

• Guest Reception: Welcome guests with a warm and friendly attitude, ensuring a positive first impression.
• Check-In and Check-Out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Guest Inquiries: Handle guest inquiries, provide information about the resort, and resolve any issues promptly.
• Reservations: Manage reservations, cancellations, and modifications, ensuring all details are accurately recorded.
• Administrative Support: Perform various administrative tasks, including answering phone calls, managing emails, and maintaining records.
• Collaboration: Work closely with other departments to ensure seamless guest experiences.
• Payment Processing: Handle payment transactions accurately and securely.
• Problem Resolution: Address and resolve guest complaints or concerns in a professional and courteous manner.
• Upholding Standards: Maintain the high standards of service and professionalism that Panari Resort Nyahururu is known for.

Qualifications and Skills

• Education: High school diploma or equivalent; additional education in hospitality or related fields is a plus.
• Experience: Proven experience as a receptionist or in a similar customer service role, preferably in a 5-star hotel or resort.
• Communication Skills: Excellent verbal and written communication skills in English.
• Customer Service: Strong customer service orientation with a friendly and approachable demeanor.
• Problem-Solving: Ability to think on your feet and resolve issues efficiently.
• Multitasking: Capable of handling multiple tasks simultaneously in a fast-paced environment.
• Technical Skills: Proficiency in MS Office and experience with hotel management software.
• Professionalism: High level of professionalism and strong work ethic.
• Team Player: Ability to work collaboratively with colleagues across different departments.

Work Environment and Culture

At Panari Resort Nyahururu, we foster a supportive and inclusive work environment. We believe in empowering our employees and providing them with the tools and resources they need to succeed. Our team is passionate about hospitality and committed to delivering exceptional service. We celebrate diversity and are dedicated to creating a workplace where everyone feels valued and respected.

How to Apply

To apply for the position of Receptionist at Panari Resort Nyahururu, please send your CV to:

• Email: hrofficer@panariresort.com
• CC: fom@panariresort.com

Please ensure your application includes a detailed CV outlining your relevant experience and qualifications. We look forward to welcoming you to our team!

TELEGRAM CHANNEL: CLICK HERE TO JOIN

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Best of Luck!

We wish you the best in your application and remind you that at Panari Resort Nyahururu, we are committed to attracting and retaining the best employees from all races and backgrounds. We are an equal opportunity employer and do not charge any application or recruitment fee, whether refundable or not.

This job description is designed to provide you with a clear understanding of the role and the exciting opportunities that await you at Panari Resort Nyahururu. We look forward to reviewing your application and potentially welcoming you to our esteemed team.