Receptionist (Front Office) – Nairobi, Kenya | Fairview Hotel

Receptionist (Front Office) – Nairobi, Kenya

• Location: Fair View Hotel, Nairobi, Kenya
• Job Type: Full-Time
• Application Deadline: September 28, 2024
• Posted On: September 27, 2024

Job Overview

Fairview Hotel Limited is seeking a dynamic and customer-oriented Receptionist/Cashier to join our Front Office team. The ideal candidate will play a pivotal role in delivering exceptional guest service, managing front office operations, and ensuring seamless financial transactions. This position is perfect for individuals who thrive in a fast-paced, hospitality-driven environment and possess strong interpersonal and communication skills.

Key Responsibilities

As a Receptionist at Fairview Hotel, you will be responsible for:

• Managing guest account transactions: Ensure that all guest account transactions have the required accompanying paperwork and are processed efficiently.
• Verifying reservations and payments: Ensure all reservations are accompanied by valid and sufficient methods of payment, including bookings for boardrooms and conference rooms.
• Monitoring guest accounts: Follow up daily on any “PM” accounts that remain unbilled without approval. Ensure no discrepancies in billing processes.
• Handling float accounts: Maintain the required amount in floats at all times, ensuring accuracy in shift banking and foreign exchange transactions.
• Maximizing room occupancy: When taking reservations, gather the correct contact details to guarantee all bookings on the day of arrival. Assist in achieving the budgeted average room rate.
• Generating and processing reports: Print and process required reports per shift or per day, ensuring all data is accurately recorded.
• Managing guest information: Complete registration cards, ensuring all required guest information is captured correctly. Additionally, ensure that all data entry tasks maintain the hotel’s data integrity.
• Facilitating group requests: Forward all group requests to the appropriate department, such as the reservationist, duty manager, or general manager.
• Upholding safety standards: Implement all safety and security measures as directed per shift or per day without exception.
• Handling guest communications: Take guest messages accurately, ensuring timely and correct delivery. Ensure all wake-up call requests are fulfilled, and in the case of no answer, further action is taken to contact the guest.
• Delivering outstanding service: Welcome guests with exceptional service, including offering and maintaining welcome drinks. Collect and process guest questionnaires to gather feedback for management.
• Maximizing loyalty programs: Stay up-to-date with knowledge of our online reward programs and offer guests the necessary information to enhance their experience.

Qualifications and Skills

To be considered for this Receptionist position at Fairview Hotel, candidates must meet the following requirements:

• Education: Diploma in Front Office Operations from a recognized hotel school.
• Technical Proficiency: Must be proficient in the Opera system (mandatory).
• Communication Skills: Excellent verbal and written communication skills, with a focus on customer service.
• Attention to Detail: Strong attention to detail, especially in handling financial transactions and managing guest requests.
• Previous Experience: Previous experience in a similar role, particularly with an international brand, will be an added advantage.
• Interpersonal Skills: Exceptional interpersonal skills, with the ability to work in a diverse team and handle guest interactions professionally.

Why Join Fairview Hotel?

At Fairview Hotel, we believe in fostering an inclusive, growth-oriented work environment where employees are encouraged to develop their skills and thrive in their careers. As a member of our Front Office team, you will:

• Work in a dynamic and fast-paced environment, gaining exposure to the hospitality industry’s best practices.
• Join a team committed to delivering excellence in guest services and ensuring a seamless guest experience.
• Have the opportunity for professional development and growth within an established hotel brand.

How to Apply

If you are passionate about the hospitality industry and meet the above qualifications, we encourage you to apply for the Receptionist position. Please send your CV and a cover letter detailing your experience and why you are the ideal candidate to linda.achieng@fairviewkenya.com by September 28, 2024.

Equal Opportunity Employer

Fairview Hotel is committed to providing an inclusive work environment that promotes diversity and equal opportunities for all employees. We do not discriminate based on race, ethnicity, gender, religion, or disability status. We encourage all qualified candidates to apply and help us maintain our commitment to excellence in hospitality.

Application Process

To ensure your application is processed promptly, please include the following information in your application email:

• Subject Line: Receptionist Application – [Your Full Name]
• Attachments: Updated CV and cover letter (in PDF format).
• Contact Information: Make sure your contact details are up-to-date, including a valid email address and phone number.

TELEGRAM CHANNEL

Ready to be part of an exceptional team? Apply today and become a vital part of Fairview Hotel. We look forward to reviewing your application and welcoming you to our growing family of hospitality professionals.

Share This Opportunity

Know someone who would be a great fit for this role? Please share this Receptionist job posting with friends, family, or colleagues who might be interested in making a difference in the hospitality industry.