![ESERIANI THE RESORT](https://i0.wp.com/thekenyanjobfinder.com/wp-content/uploads/2023/12/ESERIANI-RESORT.jpg?resize=150%2C150&ssl=1)
ESERIANI THE RESORT
ESERIAN I THE RESORT – RECEPTIONIST
Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic hospitality environment? Eserian I The Resort is seeking a dedicated and enthusiastic individual to join our team as a Receptionist.
Apply Now to Join Our Hospitality Family!
recruit@eserianihotels.com | www.eserianihotels.co.ke
Job Overview
As a Receptionist at Eserian I The Resort, you play a pivotal role in creating the first impression for our guests. Your primary responsibility is to ensure smooth check-ins and check-outs, provide accurate information, and offer warm hospitality. The ideal candidate will have a strong commitment to customer service, excellent communication skills, and the ability to multitask efficiently.
Key Responsibilities
1. Front Desk Management
- Greet and welcome guests warmly as they arrive.
- Handle check-ins and check-outs promptly and efficiently.
- Provide accurate information regarding hotel facilities, services, and local attractions.
2. Communication Excellence
- Answer phone calls and respond to inquiries in a professional manner.
- Effectively communicate with guests, colleagues, and management.
- Handle guest requests and concerns with tact and promptness.
3. Administrative Support
- Assist in administrative tasks such as managing reservations and maintaining guest records.
- Collaborate with housekeeping and other departments to ensure guest satisfaction.
4. Knowledge of HotelPlus
- Proficient in using HotelPlus software for efficient handling of reservations and guest information.
Qualifications
– Previous experience in a hospitality role is preferred. – Excellent communication and interpersonal skills. – Familiarity with HotelPlus software is required. – Strong organizational and multitasking abilities. – Customer-focused with a positive attitude.
Application Process
To apply for this exciting opportunity, send your resume to recruit@eserianihotels.com. Ensure to include the subject line: “Receptionist Application – [Your Full Name].”
Expert Tips To Be A Successful Applicant
1. Tailor Your Resume:
- Align your skills and experience with the specific requirements of the receptionist role. Highlight relevant achievements in previous hospitality positions.
2. Showcase Customer Service Skills:
- Share instances where you’ve demonstrated exceptional customer service. Emphasize your ability to handle challenging situations with professionalism.
3. Highlight HotelPlus Proficiency:
- If you have experience with HotelPlus, showcase it prominently in your resume. Specify how you’ve used the software to streamline hotel operations.
4. Demonstrate Multitasking Abilities:
- Receptionists often juggle various responsibilities. Provide examples of how you efficiently handle multiple tasks, ensuring a seamless guest experience.
5. Emphasize Team Collaboration:
- Showcase instances where you’ve worked collaboratively with different departments to enhance overall guest satisfaction.
6. Professional Email Communication:
- When applying, ensure your email is professionally written. Use a clear and concise subject line to grab the recruiter’s attention.
7. Showcase Adaptability:
- Hospitality environments can be dynamic. Share experiences that highlight your adaptability to changing circumstances and your proactive approach to problem-solving.
8. Include a Polished Cover Letter:
- Craft a compelling cover letter expressing your passion for hospitality and why you’re an ideal fit for the receptionist role at Eserian I The Resort.
9. Reference Relevant Certifications:
- If you have certifications related to hospitality or customer service, mention them in your application to stand out.
10. Follow Up After Application:
- Demonstrate your enthusiasm by sending a polite follow-up email a week after submitting your application. Express your continued interest in the position.
Frequently Asked Questions
1. What are the main responsibilities of a receptionist at Eserian I The Resort?
- A receptionist at our resort is primarily responsible for handling guest check-ins and check-outs, providing information, and ensuring a positive guest experience.
2. Is HotelPlus knowledge mandatory for the role?
- Yes, familiarity with HotelPlus is a requirement for this position to effectively manage reservations and guest information.
3. How can I apply for the receptionist position?
- Send your resume to recruit@eserianihotels.com with the subject line “Receptionist Application – [Your Full Name].”
4. What qualities are you looking for in a receptionist candidate?
- We value excellent communication, strong customer service skills, organizational abilities, and a positive attitude in our receptionists.
5. Are there growth opportunities within the resort for receptionists?
- Yes, we encourage professional development, and outstanding performance may lead to growth opportunities within the resort.
6. How does the interview process typically unfold?
- Shortlisted candidates will be contacted for an initial interview, followed by a second round for final assessment.
7. Are there specific dress code requirements for the receptionist role?
- Receptionists are expected to maintain a professional appearance, and specific dress code details will be discussed during the interview.
8. What is the work schedule for receptionists at Eserian I The Resort?
- The work schedule will be discussed during the interview process, and flexibility is appreciated.
9. Is there on-the-job training provided for new hires?
- Yes, we provide comprehensive on-the-job training to ensure that our receptionists are well-equipped for their roles.
10. How soon will successful applicants be expected to start?
- The start date will be mutually agreed upon during the final stages of the hiring process.
The Resort – Receptionist cover Letter
[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]
[Employer’s Name]
[Company Name]
[Company Address]
[City, State, ZIP Code]
Dear [Employer’s Name],
I am writing to express my keen interest in the Receptionist position at Eserian I The Resort, as advertised. With a strong background in hospitality and a commitment to delivering exceptional guest experiences, I am confident in my ability to contribute to the success of your team.
In my previous role at [Previous Company], I honed my customer service skills by efficiently handling guest inquiries, managing reservations, and ensuring a smooth check-in and check-out process. My proficiency in HotelPlus software further enhances my ability to contribute to Eserian I The Resort’s commitment to excellence.
What excites me most about this opportunity is the chance to be a part of a dynamic team dedicated to creating memorable stays for guests. I am impressed by Eserian I The Resort’s reputation for delivering top-notch hospitality, and I am eager to contribute my skills and enthusiasm to uphold these standards.
Enclosed with this letter is my resume, providing detailed insights into my professional background. I look forward to the opportunity to discuss how my experiences align with the specific needs of your team. Thank you for considering my application.
Sincerely,
[Your Name]
#EserianITheResort #ReceptionistJob #HospitalityCareers #CustomerService #HotelPlus #JobOpportunity #ApplyNow #GuestExperience #Career
To apply for this job email your details to recruit@eserianihotels.com
Discover more from THE KENYAN JOB FINDER
Subscribe to get the latest posts sent to your email.