RECEPTIONIST ▪ ESERIANI THE RESORT

ESERIAN I THE RESORT – RECEPTIONIST

Are you passionate about providing exceptional guest experiences? Do you thrive in a dynamic hospitality environment? Eserian I The Resort is seeking a dedicated and enthusiastic individual to join our team as a Receptionist.

Apply Now to Join Our Hospitality Family!

recruit@eserianihotels.com | www.eserianihotels.co.ke

Job Overview

As a Receptionist at Eserian I The Resort, you play a pivotal role in creating the first impression for our guests. Your primary responsibility is to ensure smooth check-ins and check-outs, provide accurate information, and offer warm hospitality. The ideal candidate will have a strong commitment to customer service, excellent communication skills, and the ability to multitask efficiently.

Key Responsibilities

1. Front Desk Management

• Greet and welcome guests warmly as they arrive.
• Handle check-ins and check-outs promptly and efficiently.
• Provide accurate information regarding hotel facilities, services, and local attractions.

2. Communication Excellence

• Answer phone calls and respond to inquiries in a professional manner.
• Effectively communicate with guests, colleagues, and management.
• Handle guest requests and concerns with tact and promptness.

3. Administrative Support

• Assist in administrative tasks such as managing reservations and maintaining guest records.
• Collaborate with housekeeping and other departments to ensure guest satisfaction.

4. Knowledge of HotelPlus

• Proficient in using HotelPlus software for efficient handling of reservations and guest information.

Qualifications

– Previous experience in a hospitality role is preferred. – Excellent communication and interpersonal skills. – Familiarity with HotelPlus software is required. – Strong organizational and multitasking abilities. – Customer-focused with a positive attitude.

Application Process

To apply for this exciting opportunity, send your resume to recruit@eserianihotels.com. Ensure to include the subject line: “Receptionist Application – [Your Full Name].”

Expert Tips To Be A Successful Applicant

1. Tailor Your Resume:

• Align your skills and experience with the specific requirements of the receptionist role. Highlight relevant achievements in previous hospitality positions.

2. Showcase Customer Service Skills:

• Share instances where you’ve demonstrated exceptional customer service. Emphasize your ability to handle challenging situations with professionalism.

3. Highlight HotelPlus Proficiency:

• If you have experience with HotelPlus, showcase it prominently in your resume. Specify how you’ve used the software to streamline hotel operations.

4. Demonstrate Multitasking Abilities:

• Receptionists often juggle various responsibilities. Provide examples of how you efficiently handle multiple tasks, ensuring a seamless guest experience.

5. Emphasize Team Collaboration:

• Showcase instances where you’ve worked collaboratively with different departments to enhance overall guest satisfaction.

6. Professional Email Communication:

• When applying, ensure your email is professionally written. Use a clear and concise subject line to grab the recruiter’s attention.

7. Showcase Adaptability:

• Hospitality environments can be dynamic. Share experiences that highlight your adaptability to changing circumstances and your proactive approach to problem-solving.

8. Include a Polished Cover Letter:

• Craft a compelling cover letter expressing your passion for hospitality and why you’re an ideal fit for the receptionist role at Eserian I The Resort.

9. Reference Relevant Certifications:

• If you have certifications related to hospitality or customer service, mention them in your application to stand out.

10. Follow Up After Application:

• Demonstrate your enthusiasm by sending a polite follow-up email a week after submitting your application. Express your continued interest in the position.

Frequently Asked Questions

1. What are the main responsibilities of a receptionist at Eserian I The Resort?

• A receptionist at our resort is primarily responsible for handling guest check-ins and check-outs, providing information, and ensuring a positive guest experience.

2. Is HotelPlus knowledge mandatory for the role?

• Yes, familiarity with HotelPlus is a requirement for this position to effectively manage reservations and guest information.

3. How can I apply for the receptionist position?

• Send your resume to recruit@eserianihotels.com with the subject line “Receptionist Application – [Your Full Name].”

4. What qualities are you looking for in a receptionist candidate?

• We value excellent communication, strong customer service skills, organizational abilities, and a positive attitude in our receptionists.

5. Are there growth opportunities within the resort for receptionists?

• Yes, we encourage professional development, and outstanding performance may lead to growth opportunities within the resort.

6. How does the interview process typically unfold?

• Shortlisted candidates will be contacted for an initial interview, followed by a second round for final assessment.

7. Are there specific dress code requirements for the receptionist role?

• Receptionists are expected to maintain a professional appearance, and specific dress code details will be discussed during the interview.

8. What is the work schedule for receptionists at Eserian I The Resort?

• The work schedule will be discussed during the interview process, and flexibility is appreciated.

9. Is there on-the-job training provided for new hires?

• Yes, we provide comprehensive on-the-job training to ensure that our receptionists are well-equipped for their roles.

10. How soon will successful applicants be expected to start?

• The start date will be mutually agreed upon during the final stages of the hiring process.

The Resort – Receptionist cover Letter

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[Your Name]

[Your Address]

[City, State, ZIP Code]

[Email Address]

[Phone Number]

[Date]

[Employer’s Name]

[Company Name]

[Company Address]

[City, State, ZIP Code]

Dear [Employer’s Name],

I am writing to express my keen interest in the Receptionist position at Eserian I The Resort, as advertised. With a strong background in hospitality and a commitment to delivering exceptional guest experiences, I am confident in my ability to contribute to the success of your team.

In my previous role at [Previous Company], I honed my customer service skills by efficiently handling guest inquiries, managing reservations, and ensuring a smooth check-in and check-out process. My proficiency in HotelPlus software further enhances my ability to contribute to Eserian I The Resort’s commitment to excellence.

What excites me most about this opportunity is the chance to be a part of a dynamic team dedicated to creating memorable stays for guests. I am impressed by Eserian I The Resort’s reputation for delivering top-notch hospitality, and I am eager to contribute my skills and enthusiasm to uphold these standards.

Enclosed with this letter is my resume, providing detailed insights into my professional background. I look forward to the opportunity to discuss how my experiences align with the specific needs of your team. Thank you for considering my application.

Sincerely,

[Your Name]

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