Quality Assurance Officer (Financial Services) – Nairobi, Kenya

Quality Assurance Officer (Financial Services) – Nairobi, Kenya

Position: Quality Assurance Officer
Company: Tenakata Enterprises Limited
Location: Nairobi, Kenya
Type of Job: Full-Time
Reporting to: Head of Quality Assurance
Application Deadline: October 31, 2024

About Tenakata Enterprises Limited

At Tenakata Enterprises Limited, we pride ourselves on maintaining the highest standards of financial integrity, operational excellence, and customer satisfaction. Our mission is to provide top-tier financial services across Kenya and East Africa, and we understand that maintaining quality assurance is vital to achieving this goal. By joining our team, you will contribute to a company deeply committed to compliance, growth, and innovation in the financial services industry.

We offer a dynamic and collaborative work environment where every team member is empowered to make a meaningful impact. Our focus on compliance and risk management ensures that our operations meet industry-leading standards, and we are always adapting to regulatory changes to stay ahead of the curve. If you’re looking for a role that combines strategic thinking, attention to detail, and opportunities for professional growth, we invite you to apply.

Key Responsibilities

As the Quality Assurance Officer, your primary role will be to ensure the accuracy, integrity, and compliance of all company processes, focusing on risk management and adherence to regulatory standards. You will collaborate closely with various departments, including finance, operations, and credit, to enhance our overall quality framework. The key responsibilities include:

• Verification of Client Information: Conduct detailed verifications of potential clients to assess creditworthiness. This includes using methods such as spoof calling, reference checks, and ID authentication.
• Risk Identification and Management: Identify and evaluate potential risks within loan applications and offer actionable recommendations for risk mitigation.
• Regulatory Compliance: Ensure that all verification processes comply with local and international regulatory requirements and internal company policies.
• Process Audits and Assessments: Regularly audit and assess company processes, products, and transactions to verify adherence to applicable standards and regulations.
• Documentation and Record Keeping: Maintain comprehensive and accurate documentation supporting all compliance efforts, ensuring they are readily accessible for both internal and external audits.
• Reporting and Data Analysis: Prepare detailed reports on loan applications and verifications, providing insights into approval rates, rejections, and risk assessments.
• Cross-departmental Collaboration: Work closely with credit analysis, customer service, and operations teams to streamline and enhance the loan approval process.
• Continuous Improvement: Stay updated on changes in the financial regulations and incorporate these changes into the company’s verification practices.
• Ad Hoc Tasks: Perform additional tasks and duties as designated by management, contributing to the overall success of the company.

Qualifications and Skills

We are looking for an individual with a strong foundation in quality control, compliance, and auditing, particularly within the financial services sector. The ideal candidate will possess the following qualifications and skills:

• Educational Background: A Bachelor’s degree in Business Administration, Finance, Marketing, or a related field is required.
• Experience: A minimum of 2 years of experience in auditing, compliance, or quality control within the financial services industry.
• Analytical Skills: Strong analytical abilities to evaluate data, identify discrepancies, and provide sound recommendations for improvement.
• Attention to Detail: Exceptional attention to detail to ensure accuracy and compliance with all regulatory standards.
• Communication Skills: Excellent verbal and written communication skills, with the ability to report findings clearly and collaborate with various departments.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.
• Financial Industry Knowledge: In-depth knowledge of the financial services sector in Kenya and East Africa, including local regulatory frameworks and industry standards.

Why Join Tenakata Enterprises Limited?

At Tenakata Enterprises, we believe that our employees are our greatest asset. When you join our team, you’ll gain access to:

• Professional Growth: We are committed to nurturing your career growth through ongoing professional development opportunities, including training in compliance and risk management.
• Collaborative Environment: You’ll work alongside a team of driven professionals who are passionate about maintaining high standards of quality and compliance in the financial industry.
• Innovative Culture: Be part of a forward-thinking organization that values innovation and adaptability in a fast-evolving regulatory landscape.
• Positive Impact: Your role will directly contribute to safeguarding the company’s financial health and ensuring ethical business practices.

How to Apply

If you’re ready to take the next step in your career as a Quality Assurance Officer with Tenakata Enterprises Limited, we’d love to hear from you! To apply, please click on the “Apply Now” button and submit your resume and cover letter before the application deadline of October 31, 2024.

• TELEGRAM CHANNEL

Tenakata Enterprises Limited is an equal opportunity employer and is committed to attracting and retaining a diverse workforce. We encourage applications from all qualified individuals regardless of race, gender, age, religion, or disability.