Provider Intake General Clerk Associate Representative – Nairobi, Kenya (2024)

Provider Intake General Clerk Associate Representative – Nairobi, Kenya (2024)

• Position: Provider Intake General Clerk Associate Representative
• Location: Nairobi, Nairobi Municipality, Kenya
• Job Category: Admin/Corporate Services
• Type of Job: Full-Time
• Years of Experience: 0–3 years
• Reporting To: Department Supervisor
• Application Deadline: Open until filled

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Introduction

Cigna Healthcare is a global health service company dedicated to improving people’s health, well-being, and sense of security. With over 70,000 employees serving 85 million customers worldwide, Cigna continues to transform health services with innovation and integrity.

The Nairobi office is a critical operations hub for servicing clients across Africa and other global markets. Joining our team as a Provider Intake General Clerk Associate Representative offers an exciting opportunity to contribute to an international enterprise committed to growth and better health outcomes.

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Key Responsibilities

As a Provider Intake General Clerk Associate Representative, your role will include:

1. Managing Claims and Documentation:
   • Receiving and documenting claims within intake and processing systems.
   • Sorting, processing, and verifying claims to facilitate accurate payments.
   • Handling electronic transfers of claims to various Cigna platforms.
2. Organizing Data and Files:
   • Classifying data using Kofax for file management.
   • Ensuring secure electronic document handling while maintaining high accuracy.
3. Task Coordination:
   • Triaging provider claims/queries and Guarantee of Payment (GOP) requests on Salesforce.
   • Indexing and managing intake provider claims efficiently within set turnaround times (TATs).
4. Operational Support:
   • Overseeing multiple channels for receiving claims, ensuring timely and accurate management.
   • Assisting with departmental tasks as assigned.
5. Team Collaboration:
   • Engaging with cross-functional teams to ensure smooth workflow processes.

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Qualifications and Skills

To thrive in this role, you must demonstrate the following:

Essential Qualifications:

• A Diploma or Degree from a recognized institution.
• Fluency in written and spoken English.

Technical and Interpersonal Skills:

• Attention to Detail: Ability to process claims with accuracy.
• Time Management: Highly organized with excellent prioritization skills.
• Tech Proficiency: Comfortable working with multiple systems and applications, including Salesforce and Kofax.
• Discretion: Handles confidential information with utmost care.
• Adaptability: Thrives in a fast-paced environment.

Personal Attributes:

• Team Player: Works collaboratively with team members and cross-departmental teams.
• Optimistic and Resilient: Maintains a positive outlook while handling challenging tasks.

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About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is dedicated to advocating for better health at every stage of life. Through expert guidance and actionable insights, we empower our customers to make informed decisions for improved health and vitality.

Our Values:

• Customer-First Approach: Providing solutions tailored to individual needs.
• Innovation: Embracing technology to transform health services.
• Integrity: Committed to ethical practices across all operations.

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Why Join Us?

• Dynamic Work Culture: Be part of a young, energetic, and entrepreneurial environment that values innovation and initiative.
• Global Impact: Contribute to a mission-driven organization that improves lives globally.
• Challenging Opportunities: Tackle diverse challenges in an international enterprise.

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Apply Now for the Provider Intake General Clerk Associate Representative Position!

Take the next step in your career by joining Cigna Healthcare. Click the [APPLY FOR JOB] button to submit your application.

For any accommodations during the application process, please email SeeYourselfEMEA@cigna.com. Note: This email is strictly for requesting accommodations and not for application status inquiries.

• TELEGRAM CHANNEL

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Equal Opportunity Statement

Cigna Healthcare is an equal opportunity employer, committed to building a diverse and inclusive workplace. Qualified applicants will be considered without regard to race, color, age, disability, sex, sexual orientation, gender identity, religion, national origin, ancestry, marital or familial status, or any other protected characteristic under applicable laws.

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