MGallery Collection
Pool Attendant – Luxury & Lifestyle at Gem Forest Hotel Nairobi – MGallery Collection
Full-Time | Permanent | Wellness & Recreation
Job Reference: REF36144X
Location: Gem Forest Hotel Nairobi – MGallery Collection (Opening Soon), Nairobi, Kenya
Company: MGallery Hotel Collection
About MGallery Hotel Collection
The MGallery Hotel Collection is renowned for its boutique hotels, each offering a unique design and a collection of memorable stories. Choosing to join MGallery is choosing to live and experience unforgettable moments.
Gem Forest Hotel Nairobi, an MGallery Collection property, is set to open soon in Gigiri, Nairobi. The hotel will feature 105 rooms and suites, four restaurants including an all-day dining venue, a signature dining experience, a pool bar, and a rooftop restaurant and bar. Additional amenities include meeting rooms, a business center, and wellness facilities such as a gym, pool, and spa. Located on Limuru Road, close to Nairobi’s city center and Village Market, it will cater to UN and NGO delegates, consultants, contractors, diplomats, leisure visitors, and the local community.
Job Overview
As a Pool Attendant at Gem Forest Hotel Nairobi, you will play a crucial role in ensuring the safety, cleanliness, and overall enjoyment of our guests at the pool area. This position requires a proactive individual who is attentive, guest-focused, and capable of maintaining high standards of service and safety.
Key Responsibilities
Safety Oversight:
- Monitor the pool area to ensure the safety and well-being of all guests.
- Enforce pool rules and regulations to prevent accidents and maintain order.
Guest Assistance:
- Provide assistance to guests with inquiries, towel service, and seating arrangements.
- Offer guidance on pool facilities, activities, and amenities.
Cleanliness Maintenance:
- Keep the pool area clean, organized, and visually appealing.
- Perform regular inspections to identify and promptly address any cleanliness or maintenance issues.
Pool Maintenance Support:
- Assist in conducting routine checks of pool equipment and facilities.
- Promptly report any maintenance needs to ensure proper functioning and guest satisfaction.
Water Quality Monitoring:
- Conduct regular tests of pool water quality.
- Take appropriate actions to maintain proper chemical balance, clarity, and hygiene standards.
Emergency Response:
- Respond promptly to emergencies such as accidents or injuries.
- Provide assistance and administer basic first aid as required, ensuring guest safety and comfort.
Enhanced Guest Experience:
- Interact with guests in a courteous, professional, and friendly manner.
- Anticipate guest needs and provide exceptional service to enhance their overall experience.
Compliance Adherence:
- Ensure compliance with all safety, sanitation, and operational standards.
- Follow hotel policies, procedures, and protocols diligently at all times.
Team Collaboration:
- Work collaboratively with other pool attendants and hotel staff members.
- Communicate effectively to coordinate tasks, responsibilities, and guest service efforts.
Qualifications
- High school graduate.
- Ability to speak English fluently.
- Experience as a Pool Attendant or in a similar position, preferably in an upscale or lifestyle brand hotel.
- Hospitality experience is preferred.
- Possess an exceptional personality and a hospitality-driven attitude.
- A gracious, friendly, and fun demeanor.
- Ability to multitask, work in a fast-paced environment, and maintain a high level of attention to detail.
- Maintain positive and productive working relationships with other employees and departments.
- Ability to work independently and collaboratively to promote an environment of teamwork.
- A certificate in health and safety is desirable.
- Certification in CPR and First Aid is desirable.
Additional Information
- Applicants must be eligible to live and work in Kenya.
- Please submit your application in English.
Salary and Benefits
At Gem Forest Hotel Nairobi – MGallery Collection, we believe in offering competitive compensation and benefits to our employees. The salary range for this position is [Insert Salary Range]. Benefits include health insurance, retirement plans, professional development opportunities, paid time off, and a supportive work environment that values work-life balance.
Work Environment
Our pool area is designed to provide a serene and luxurious experience for our guests. As a Pool Attendant, you will work in a beautiful, well-maintained environment that reflects the high standards of MGallery. You will have the opportunity to interact with a diverse group of guests and be part of a dedicated team committed to delivering exceptional service.
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Apply Now
If you are passionate about hospitality and believe you have what it takes to excel in this role, we invite you to apply. Please submit your resume and cover letter through our application portal Below.
Commitment to Diversity and Inclusion
At Gem Forest Hotel Nairobi – MGallery Collection, we are committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application or recruitment fee, whether refundable or not.
Best of luck with your application! We look forward to welcoming you to our team and helping you create memorable moments at MGallery.
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