OPERATIONS MANAGER JOB DESCRIPTION

Banking & Finance

OPERATIONS MANAGER JOB DESCRIPTION
JOB TITLE: Operations Manager
JOB PURPOSE
The Operations Manager will collaborate with the Branch Manager to ensure exceptional customer service delivery and foster customer relationships. This role involves overseeing Service Delivery functions such as Customer Service and Cashiering to maintain operational controls and enhance operational efficiency while projecting a professional image for the branch.
KEY RESPONSIBILITIES
Branch Controls, Processes, and Procedures Custodian:

  • Ensure strict adherence to established controls, processes, and procedures as per Sidian Bank policies.
  • Implement Business Continuity Plans (BCP) and . . .

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