OPERATIONS EXCELLENCE OFFICER – Elevate Your Career with Us!

Position: Operations Excellence Officer

Type: Full-time

Location: Nairobi

Posted Time: August 17, 2023

Job Type: Full-time

Location: Nairobi

Job Purpose:

Join our dynamic team as an Operations Excellence Officer and play a crucial role in maintaining a professional work environment that fosters superior performance within our operations staff. Your mission will involve establishing effective systems, procedures, and performance standards to drive operational excellence.

Key Responsibilities:

• Policy Development and Adherence: Develop and ensure strict adherence to internal policies and regulatory procedures, ensuring a seamless compliance landscape.
• Continuous Process Improvements: Lead quarterly reviews of processes and procedures to identify and enhance efficiency, driving a culture of continuous improvement.
• Stakeholder Collaboration: Act as a liaison between branches and head office departments, facilitating effective communication and synergy.
• Compliance Champion: Drive compliance across the branch network, overseeing activities like Operations excellence checklists, Snap checks, and risk assessments.
• Audit Ratings Achievement: Aim for a remarkable 95% compliance and audit rating within the branch network, reflecting your commitment to excellence.
• Operational Risk Management: Implement checks and balances to prevent operational losses, ensuring robust risk management within the branch network.
• SOP Adherence: Enforce the strict implementation and adherence to approved Standard Operating Procedures.
• Customer Satisfaction: Ensure high levels of customer satisfaction by upholding the bank’s service standards and guidelines.
• Operational Process Centralization: Collaborate on centralizing and standardizing operational processes across the bank while coordinating with control functions.
• Policy Adherence Monitoring: Continuously review, update, and monitor adherence to internal policies, procedures, and manuals.
• Quality Control Oversight: Work closely with operations officers to conduct daily quality control checks, ensuring accuracy and excellence.
• Supervisory Role: Provide supervision to Branch Controls/Branch Operations Units, empowering teams for success.
• Operational Guidance: Advise and guide branch operational staff on entries for reversals and corrections, ensuring accuracy and compliance.
• Data Integrity: Coordinate data cleanup exercises and liaise with Enterprise Risk Management for critical data sets compliance.
• Leakage Prevention: Proactively identify and address income leakages, driving process improvements to safeguard resources.
• Exception Handling: Address audit exceptions and risk review findings within branches, ensuring prompt resolution.
• Business Continuity: Oversee business continuity plans and optimization initiatives, contributing to a resilient operational framework.
• Adaptable Support: Be ready for any other duties as assigned, contributing to the overall operational success.

Qualification and Experience Requirements:

• Education: Bachelor’s degree in a relevant field.
• Advantageous: Master’s degree would be an added advantage.
• Experience: A minimum of eight (8) years’ experience within the banking environment, with a strong background in operations and operational control.
• Expertise: Profound knowledge of banking theory, Central Bank regulations, and industry practices. Deep understanding of banking products and services.
• Leadership: Display exceptional leadership capacity, showcasing strategic development, monitoring, execution, and reporting skills.
• Organizational Skills: Possess strong organizational, administrative, and analytical skills, complemented by excellent oral and written communication, negotiation, and interpersonal abilities.
• Professional Qualification: Possession of a Professional Banking qualification (AKIB) would be advantageous.

Join Our Team:

If you’re an experienced professional ready to elevate your career within a dynamic banking environment, we encourage you to apply. To be considered, please send your application letter and detailed CV to recruitment@caritas-mfb.co.ke  Don’t forget to indicate the position title in the subject line.

Application Deadline: August 25, 2023 Only shortlisted candidates will be contacted for further proceedings. To learn more about us, visit our website: Caritas MFB.

EXPERT Tips To Be A Successful Applicant:

1. Tailored Resume: Craft a customized CV that highlights your relevant experience, skills, and achievements.
2. Key Achievements: Showcase your notable accomplishments, demonstrating your impact in previous roles.
3. Cover Letter: Write a concise and compelling cover letter that explains why you’re the perfect fit for this role.
4. Research: Familiarize yourself with our organization, values, and industry trends to impress during interviews.
5. Examples of Excellence: Prepare anecdotes that illustrate your dedication to operational excellence.
6. References: Gather references who can vouch for your professionalism and work ethic.
7. Stay Positive: Approach the application process with enthusiasm and positivity.
8. Follow Instructions: Adhere to application guidelines, including subject line formatting and submission deadlines.

Join us in our pursuit of operational excellence! Apply now to embark on an exciting journey