MPESA ATTENDANT, SALES ATTENDANT, DELIVERY RIDER

JOB TITLE: MPESA ATTENDANT, SALES ATTENDANT, DELIVERY RIDER

Location: Twinco Wines, Nyali Center inside Naivas Mall

Twinco Wines is a renowned name in the beverage industry, known for its commitment to quality and customer satisfaction. As we expand our operations, we are seeking passionate and dedicated individuals to join our team in the roles of MPESA Attendant, Sales Attendant, and Delivery Rider.

ABOUT US:

At Twinco Wines, we pride ourselves on delivering exceptional products and services to our customers. Our mission is to provide top-quality beverages while ensuring a delightful shopping experience for every customer who walks through our doors. With a focus on innovation and customer satisfaction, we are dedicated to maintaining our position as a leader in the industry.

JOB DESCRIPTION:

MPESA Attendant: As an MPESA Attendant at Twinco Wines, you will be responsible for handling mobile money transactions efficiently and accurately. Your primary duties will include processing MPESA payments, assisting customers with inquiries related to mobile money services, and ensuring the smooth operation of the MPESA service point.

Sales Attendant: As a Sales Attendant, you will play a crucial role in providing excellent customer service and driving sales at Twinco Wines. Your responsibilities will include assisting customers with product selection, restocking shelves, maintaining a clean and organized store environment, and processing transactions accurately.

Delivery Rider: As a Delivery Rider, you will be responsible for ensuring timely and safe delivery of orders to our valued customers. You will operate a motorcycle to transport products to designated locations, adhere to traffic laws and safety regulations, and provide exceptional customer service during deliveries.

KEY RESPONSIBILITIES:

• Process MPESA payments accurately and efficiently.
• Assist customers with inquiries related to mobile money services.
• Provide excellent customer service and product assistance.
• Maintain cleanliness and organization of the store.
• Restock shelves and monitor inventory levels.
• Operate a motorcycle to deliver orders to customers.
• Adhere to traffic laws and safety regulations during deliveries.
• Ensure timely and accurate completion of deliveries.
• Uphold company standards for customer satisfaction and service excellence.
• Collaborate with team members to achieve sales targets and operational goals.

REQUIREMENTS:

• High school diploma or equivalent.
• Prior experience in a similar role preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.
• Valid motorcycle rider’s license (for Delivery Rider role).
• Familiarity with mobile money services (for MPESA Attendant role).
• Customer-focused mindset and positive attitude.
• Ability to lift and carry heavy objects as needed.
• Flexibility to work weekends and holidays as required.

BENEFITS:

• Competitive salary based on experience and role.
• Opportunities for career growth and advancement.
• Health insurance coverage for eligible employees.
• Employee discounts on Twinco Wines products.
• Flexible scheduling options.
• Positive and inclusive work environment.
• Training and development opportunities.

HOW TO APPLY:

If you are passionate about providing excellent customer service and thrive in a dynamic team environment, we want to hear from you! Please send your CV to twincowines@yahoo.com indicating the position you are applying for in the subject line.

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SAMPLE COVER LETTER FOR A MPESA ATTENDANT, SALES ATTENDANT, OR DELIVERY RIDER POSITION

Hiring Manager Twinco Wines,

Twinco Wines, Nyali Center inside Naivas Mall

Dear Hiring Manager,

I am writing to express my interest in the MPESA Attendant, Sales Attendant, or Delivery Rider position at Twinco Wines, as advertised. With a passion for providing exceptional customer service and a strong work ethic, I am confident in my ability to contribute to your team and deliver outstanding results.

As an experienced [mention relevant experience if any], I understand the importance of efficiency, accuracy, and professionalism in handling customer transactions and inquiries. I am familiar with mobile money services and have a proven track record of delivering excellent service in fast-paced environments.

I am particularly drawn to Twinco Wines because of its commitment to quality and customer satisfaction. I am excited about the opportunity to contribute to your team and help uphold the company’s reputation for excellence.

Thank you for considering my application. I am eager to bring my skills and experience to Twinco Wines and contribute to its continued success. I look forward to the opportunity to discuss how my background aligns with the needs of your team.

Sincerely,

[Your Name]

HOW TO BE A SUCCESSFUL APPLICANT FOR THE MPESA ATTENDANT, SALES ATTENDANT, OR DELIVERY RIDER POSITION:

1. Tailor your application: Customize your CV and cover letter to highlight relevant skills and experiences that match the requirements of the position.
2. Showcase your customer service skills: Emphasize your ability to provide exceptional customer service and handle inquiries effectively.
3. Highlight any relevant experience: If you have prior experience in a similar role or industry, be sure to highlight it in your application.
4. Demonstrate flexibility: Show your willingness to work flexible hours, including weekends and holidays, as required by the position.
5. Emphasize your reliability: Highlight your punctuality, reliability, and ability to work independently and as part of a team.
6. Prepare for the interview: Research Twinco Wines and familiarize yourself with its products, services, and company culture to demonstrate your interest and enthusiasm during the interview.
7. Practice good communication: Be prepared to communicate clearly and professionally during the interview process, showcasing your communication skills.
8. Dress appropriately: Dress in professional attire for the interview to make a positive first impression.
9. Ask questions: Prepare thoughtful questions to ask during the interview to demonstrate your interest in the position and company.
10. Follow up: Send a thank-you email after the interview to express your appreciation for the opportunity and reiterate your interest in the position.

Possible MPESA Attendant, Sales Attendant, or Delivery Rider Interview Questions With Answers:

1. How do you prioritize tasks in a fast-paced environment?

   Answer: I prioritize tasks based on urgency and importance, ensuring that critical tasks are completed first while maintaining attention to detail and accuracy.

2. How do you handle difficult customers or situations?

   Answer: I remain calm and professional, actively listening to the customer’s concerns and addressing them empathetically. I strive to find a solution that satisfies the customer while upholding company policies.
3. Can you describe a time when you went above and beyond to provide excellent customer service?

   Answer: Yes, in my previous role, a customer had a specific request that was outside of our usual service offerings. I worked closely with my team to accommodate the customer’s request, exceeding their expectations and earning positive feedback.

4. How do you ensure the accuracy of transactions?

   Answer: I double-check all transactions before finalizing them, verifying details such as amounts, customer information, and product descriptions. I also follow established procedures and protocols to minimize errors.

5. What interests you most about working at Twinco Wines?

   Answer: I am passionate about delivering excellent customer service and contributing to a positive shopping experience for customers. I am excited about the opportunity to be part of a reputable company like Twinco Wines and help drive its success.
6. How do you handle multitasking and balancing competing priorities?

   Answer: I prioritize tasks based on deadlines and importance, focusing on one task at a time to ensure quality and efficiency. I communicate openly with my team to coordinate efforts and manage workload effectively.

7. Can you describe a time when you encountered a problem at work and how you resolved it?

   Answer: When faced with a problem, I assess the situation, identify possible solutions, and take proactive steps to address the issue. I communicate with stakeholders as needed and seek guidance from my supervisor if necessary to find the best resolution.

8. How do you stay motivated during busy or challenging periods?

   Answer: I stay motivated by focusing on the end goal and the positive impact of my work. I break tasks into manageable steps, celebrate small achievements, and remind myself of the importance of my role in achieving team goals.
9. How do you handle feedback or constructive criticism?

   Answer: I welcome feedback as an opportunity for growth and improvement. I listen attentively, ask clarifying questions, and take proactive steps to address any areas for improvement. I view feedback as valuable guidance for personal and professional development.

10. Can you describe your approach to teamwork and collaboration?

    Answer: I believe in open communication, mutual respect, and accountability in teamwork. I actively listen to my team members, contribute ideas and expertise, and support others in achieving shared goals. I believe that collaboration fosters creativity, innovation, and success.

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Best wishes,

Twinco Wines is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fee, whether refundable or not.