MoKo Home + Living: Join Us as an Online Sales Agent and Outbound Agent in Nairobi, Kenya

About Us

MoKo Home + Living is dedicated to bringing modern furniture designs and unparalleled customer service to every Kenyan family. We strive to provide quality, affordable living, transforming dreams of a welcoming home into reality. With over 250,000 homes furnished, global investment, and a team of 350+, we’ve grown from a startup to a thriving company.

What You’ll Do

Join our Customer Engagement team, and be the driving force behind our customer-oriented approach. As an Online Sales Agent and Outbound Agent, your role involves:

Customer Care and Support

• Respond to inbound calls/messages promptly.
• Accurately capture customer orders in a timely manner.
• Maintain a positive, empathetic, and professional attitude.
• Communicate with customers through various channels.
• Collaborate with colleagues for effective problem resolution.

Lead Nurturing / Contributions to Customer Experience

• Follow up on leads, nurturing positive relationships.
• Propose engaging ideas on digital communication channels.
• Support projects enhancing customer communications.
• Adhere to set shifts and working times.

Other Responsibilities

• Suggest process and customer service improvements.
• Provide input for lead nurturing into potential sales.
• Support onboarding of new team members.
• Collaborate on various company projects.

General Competency Expectations

• Efficient time management with minimal supervision.
• Effective collaboration for positive feedback.
• Proactive problem-solving initiative.
• Continuous learning and positive feedback reception.
• Strong analytical thinking and decision-making.

Job Summary

Role: Online Sales Agent and Outbound Agent
Team: B2C
Level: Non-Supervisory
Location: Nairobi, Kenya

Apply Now and Join Our Growing Team!

Explore other open positions [here](insert link).

EXPERT Tips To Be A Successful Applicant

1. Customer-Centric Approach:
   • Showcase instances where you went above and beyond to satisfy customers.
2. Effective Communication:
   • Highlight experiences demonstrating clear and empathetic communication.
3. Adaptability:
   • Share situations where you successfully adapted to new challenges.
4. Initiative-Taking:
   • Provide examples of instances where you took the lead in problem-solving.
5. Continuous Learning:
   • Mention your commitment to ongoing learning and skills enhancement.
6. Collaboration Skills:
   • Illustrate positive collaboration experiences with team members.
7. Project Contribution:
   • Discuss your contributions to projects that improved processes.
8. Proactive Suggestions:
   • Describe occasions where you suggested improvements to processes.
9. Team Support:
   • Share experiences supporting and onboarding new team members.
10. Process Improvement:
    • Detail contributions to enhancing processes and customer service.

Frequently Asked Questions

1. Q: What is the primary location for this role?
   • A: The role is based in Nairobi, Kenya.
2. Q: Can I work from home occasionally?
   • A: Discuss work-from-home options with the Customer Experience Manager.
3. Q: How can I apply?
   • A: Click [here](insert application link) to apply.
4. Q: What projects will I be involved in?
   • A: You may support various projects across the company.
5. Q: Is this a supervisory role?
   • A: No, this is a non-supervisory position.
6. Q: How will my performance be evaluated?
   • A: Positive feedback, initiative-taking, and effective collaboration are key criteria.
7. Q: Are there opportunities for career growth?
   • A: Yes, we encourage career growth within the company.
8. Q: What’s the team structure like?
   • A: You will be part of the B2C team.
9. Q: Are there set working hours?
   • A: Adhere to communicated shifts and working times.
10. Q: Can I suggest improvements to processes?
    • A: Absolutely, we value proactive suggestions for process enhancement.

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