MoKo Home + Living: Join Us as an Online Sales Agent and Outbound Agent in Nairobi, Kenya

About Us

MoKo Home + Living is dedicated to bringing modern furniture designs and unparalleled customer service to every Kenyan family. We strive to provide quality, affordable living, transforming dreams of a welcoming home into reality. With over 250,000 homes furnished, global investment, and a team of 350+, we’ve grown from a startup to a thriving company.

What You’ll Do

Join our Customer Engagement team, and be the driving force behind our customer-oriented approach. As an Online Sales Agent and Outbound Agent, your role involves:

Customer Care and Support

Respond to inbound calls/messages promptly.
Accurately capture customer orders in a timely manner.
Maintain a positive, empathetic, and professional attitude.
Communicate with customers through various channels.
Collaborate with colleagues for effective problem resolution.

Lead Nurturing / Contributions to Customer Experience

Follow up on leads, nurturing positive relationships.
Propose engaging ideas on digital communication channels.
Support projects enhancing customer communications.
Adhere to set shifts and working times.

Other Responsibilities

Suggest process and customer service improvements.
Provide input for lead nurturing into potential sales.
Support onboarding of new team members.
Collaborate on various company projects.

General Competency Expectations

Efficient time management with minimal supervision.
Effective collaboration for positive feedback.
Proactive problem-solving initiative.
Continuous learning and positive feedback reception.
Strong analytical thinking and decision-making.

Job Summary

Role: Online Sales Agent and Outbound Agent
Team: B2C
Level: Non-Supervisory
Location: Nairobi, Kenya

Apply Now and Join Our Growing Team!

Explore other open positions [here](insert link).

EXPERT Tips To Be A Successful Applicant

Customer-Centric Approach:
- Showcase instances where you went above and beyond to satisfy customers.
Effective Communication:
- Highlight experiences demonstrating clear and empathetic communication.
Adaptability:
- Share situations where you successfully adapted to new challenges.
Initiative-Taking:
- Provide examples of instances where you took the lead in problem-solving.
Continuous Learning:
- Mention your commitment to ongoing learning and skills enhancement.
Collaboration Skills:
- Illustrate positive collaboration experiences with team members.
Project Contribution:
- Discuss your contributions to projects that improved processes.
Proactive Suggestions:
- Describe occasions where you suggested improvements to processes.
Team Support:
- Share experiences supporting and onboarding new team members.
Process Improvement:
- Detail contributions to enhancing processes and customer service.

Frequently Asked Questions

Q: What is the primary location for this role?
- A: The role is based in Nairobi, Kenya.
Q: Can I work from home occasionally?
- A: Discuss work-from-home options with the Customer Experience Manager.
Q: How can I apply?
- A: Click [here](insert application link) to apply.
Q: What projects will I be involved in?
- A: You may support various projects across the company.
Q: Is this a supervisory role?
- A: No, this is a non-supervisory position.
Q: How will my performance be evaluated?
- A: Positive feedback, initiative-taking, and effective collaboration are key criteria.
Q: Are there opportunities for career growth?
- A: Yes, we encourage career growth within the company.
Q: What’s the team structure like?
- A: You will be part of the B2C team.
Q: Are there set working hours?
- A: Adhere to communicated shifts and working times.
Q: Can I suggest improvements to processes?
- A: Absolutely, we value proactive suggestions for process enhancement.