Maintenance Supervisor at Karen Country Club

Job Advertisement: Maintenance Supervisor at Karen Country Club

Position: Maintenance Supervisor
Location: Nairobi, Kenya
Application Deadline: 23rd May 2024
Company: Karen Country Club

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Job Summary

Are you an experienced professional in the field of maintenance and repairs, with a knack for managing teams and ensuring the smooth operation of facilities? (Maintenance Supervisor) Karen Country Club, a prestigious country club in Nairobi, is looking for a dedicated Maintenance Supervisor to join our team. In this role, you will coordinate the installation, maintenance, and repair works across the Club and its Residences, ensuring all tasks are completed efficiently and to the highest standards.

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Why Join Karen Country Club?

Competitive Salary and Benefits
We offer a competitive salary package along with excellent benefits, including health insurance, pension schemes, and opportunities for professional development.

Work-Life Balance
We believe in maintaining a healthy work-life balance and provide our employees with ample paid time off, flexible working hours, and the potential for remote work in certain circumstances.

Career Growth Opportunities
At Karen Country Club, we are committed to the growth and development of our employees. We offer training programs, mentorship opportunities, and a clear path for career advancement within the organization.

Positive Work Environment
Join a supportive and inclusive workplace where your contributions are valued, and you can make a real impact. Our team is collaborative, professional, and dedicated to excellence.

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Key Responsibilities

• Lead Maintenance Operations: Oversee all maintenance processes and operations, including planning and managing repair and installation activities.
• Documentation and Reporting: Maintain detailed daily progress reports and maintenance work logs.
• Compliance and Safety: Ensure compliance with business objectives, growth strategies, health and safety regulations, and legislative requirements.
• Project Management: Coordinate projects and contracted works, ensuring adherence to safety measures and deliverables outlined in Service Level Agreements (SLAs).
• Emergency Response: Respond appropriately to emergencies or urgent maintenance issues, ensuring timely resolution to minimize disruption.
• Continual Improvement: Drive continual improvements in event setups and facility maintenance.
• Staff Management: Set goals, manage performance, support staff development, and deliver training to the department’s team.
• Quality Control: Ensure the quality of products supplied by vendors meets the expected standards.

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Required Qualifications and Experience

• Educational Background: Diploma in Electrical/Electronic Engineering.
• Trade Tests: Level I, II, and III trade tests.
• Experience: At least 4 years’ experience in maintenance operations and supervisory roles, preferably in a busy hospitality environment.

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Key Skills and Attributes

• Occupational Safety Knowledge: Strong understanding of safety protocols and occupational health standards.
• Interpersonal Skills: Excellent communication and interpersonal skills for effective team management and negotiation.
• Organizational Skills: Exceptional planning and organizational skills to manage multiple tasks efficiently.
• Technical Proficiency: Good understanding of plumbing, carpentry, and electrical systems, and knowledge of facility machines and equipment.
• Leadership and Reliability: Strong leadership abilities, a team player, and reliable with a flexible approach to work.

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Application Process

Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5:00 p.m. on 23rd May 2024. Please ensure the email subject is “Maintenance Supervisor”. Only shortlisted candidates will be contacted.

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SAMPLE COVER LETTER FOR A MAINTENANCE SUPERVISOR

[Your Name]
[Your Address]
[City, State, Zip Code]
[Email Address]
[Phone Number]
[Date]

Hiring Manager
Karen Country Club
Nairobi, Kenya

Dear Hiring Manager,

I am writing to express my interest in the Maintenance Supervisor position at Karen Country Club as advertised. With a Diploma in Electrical/Electronic Engineering, trade test certifications (Level I, II, III), and over four years of experience in maintenance operations and supervisory roles in the hospitality sector, I am confident in my ability to contribute effectively to your esteemed club.

In my previous role at [Previous Company], I successfully led a team of maintenance staff, coordinated various projects, and ensured compliance with safety regulations and business objectives. My technical expertise in plumbing, carpentry, and electrical systems, coupled with my strong organizational and leadership skills, positions me as an ideal candidate for this role.

I am particularly drawn to Karen Country Club due to its reputation for excellence and commitment to providing a supportive and inclusive work environment. I am eager to bring my skills and experience to your team and contribute to the continued success of the club.

Thank you for considering my application. I look forward to the opportunity to discuss how my background, skills, and certifications align with the requirements of the Maintenance Supervisor position.

Yours sincerely,

[Your Name]

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HOW TO BE A SUCCESSFUL APPLICANT FOR THE MAINTENANCE SUPERVISOR POSITION

1. Highlight Relevant Experience: Emphasize your background in maintenance operations and supervisory roles, particularly in the hospitality industry.
2. Showcase Technical Skills: Demonstrate your proficiency in plumbing, carpentry, and electrical systems.
3. Certifications Matter: Include details of relevant certifications and trade tests (Level I, II, III).
4. Emphasize Safety Knowledge: Showcase your understanding of occupational safety and health regulations.
5. Detail Leadership Abilities: Provide examples of your leadership and team management experience.
6. Project Management Experience: Highlight your ability to manage projects and coordinate contracted works.
7. Focus on Compliance: Discuss your experience with ensuring compliance with business objectives and legislative requirements.
8. Quality Control Skills: Show your attention to detail in maintaining high-quality standards in maintenance work.
9. Problem-Solving Abilities: Provide examples of how you have successfully addressed and resolved maintenance issues.
10. Strong Communication: Demonstrate your interpersonal and communication skills, essential for effective team and stakeholder management.

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Possible Maintenance Supervisor Interview Questions With Answers

1. Question: How do you prioritize maintenance tasks in a busy facility? Answer: I prioritize maintenance tasks based on urgency and impact on operations. Safety-related issues are addressed first, followed by tasks that could cause significant disruptions to services. Regular maintenance schedules are planned during off-peak hours to minimize disruption.
2. Question: Can you describe a time when you had to handle an emergency maintenance situation? Answer: At [Previous Company], we had a major plumbing leak during a high-profile event. I quickly assessed the situation, coordinated with my team to contain the leak, and ensured the event continued with minimal disruption. We resolved the issue efficiently, and the event proceeded smoothly.
3. Question: How do you ensure compliance with safety regulations in maintenance operations? Answer: I ensure compliance by regularly training my team on safety protocols, conducting routine inspections, and adhering to all regulatory requirements. We also implement Standard Operating Procedures (SOPs) and conduct regular audits to ensure adherence to safety standards.
4. Question: Describe your experience with managing a team of maintenance staff. Answer: I have managed teams of up to 15 maintenance staff, assigning tasks, providing training, and conducting performance reviews. I believe in clear communication, setting expectations, and supporting my team to achieve their best.
5. Question: How do you handle vendor relationships and ensure the quality of products supplied? Answer: I establish strong relationships with vendors by maintaining clear communication and setting quality expectations. I regularly review the products supplied and provide feedback to ensure they meet our standards. Additionally, I conduct periodic vendor evaluations.
6. Question: What strategies do you use for continual improvement in maintenance processes? Answer: I implement a feedback loop where the team can suggest improvements, and I analyze maintenance logs to identify recurring issues. Regular training and adopting new technologies or methods also contribute to continual improvement.
7. Question: How do you manage maintenance budgets and cost estimates? Answer: I manage budgets by planning maintenance activities in advance, obtaining multiple quotes for large expenses, and regularly reviewing expenses to ensure we stay within budget. Accurate cost estimates are prepared based on past data and current market trends.
8. Question: What is your approach to training and developing maintenance staff? Answer: I believe in continuous learning and development. I provide on-the-job training, encourage certification courses, and organize regular workshops. Performance reviews help identify areas for improvement and training needs.
9. Question: How do you ensure minimal disruption during maintenance activities? Answer: By meticulous planning and scheduling maintenance activities during off-peak hours, communicating with affected departments, and using temporary solutions to keep operations running smoothly during repairs.
10. Question: Can you give an example of a long-term maintenance plan you developed? Answer: At [Previous Company], I developed a five-year maintenance plan that included regular inspections, preventive maintenance schedules, and major equipment overhauls. This plan reduced emergency repairs and extended the lifespan of our equipment.

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We wish you the best of luck with your application. Karen Country Club is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal opportunity employer and do not charge any application/recruitment fee, whether refundable or not.