Full Time
  • Full Time
  • Nairobi

Collaborative Centre for Gender and Development


Position Overview

The Collaborative Centre for Gender and Development (CCGD) is on the lookout for qualified candidates to join our team as Loans Officers. Reporting directly to the Jasiri Fund Manager, this role is integral to our mission of empowering individuals and communities through financial assistance. If you’re passionate about making a difference and have a background in finance or related fields, we want to hear from you.


  • Mobilization and Identification: Collaborate with stakeholders to identify potential loan recipients and support the mobilization process.
  • Loan Repayment Management: Monitor and track loan repayment schedules, ensuring accuracy and adherence to repayment terms.
  • Record Maintenance: Maintain precise records of loan repayment status, payment histories, and all communication related to loans.
  • Communication Facilitation: Act as a liaison between borrowers and lenders, coordinating with financial institutions to address concerns and facilitate effective communication.
  • Strategy Development: Work with bank representatives to develop strategies aimed at improving loan repayment rates and supporting vulnerable borrowers.
  • Data Analysis: Analyze loan repayment trends and borrower behavior to identify patterns, risks, and areas for improvement.
  • Reporting: Prepare comprehensive reports on loan repayment performance, highlighting successes, challenges, and recommendations for improvement.
  • Compliance Assurance: Ensure compliance with loan agreements, repayment terms, and regulatory requirements.
  • Documentation Management: Maintain organized and up-to-date documentation related to loan repayment activities.
  • Additional Duties: Undertake any other duties as assigned by management.


  • Bachelor’s degree in finance, business administration, economics, accounting, or a related field.
  • Minimum of 3 years of experience in micro-loan management, debt collection, or similar roles within the non-profit sector, banking industry, or social services.
  • Strong knowledge of loan repayment strategies and financial literacy principles.
  • Excellent interpersonal skills with the ability to build rapport, establish trust, and maintain confidentiality.
  • Analytical mindset with proficiency in data analysis and decision-making.
  • Familiarity with regulatory compliance, ethical standards, and best practices in financial services.
  • Effective communication and report writing skills.

How to Apply

Interested candidates should send their application letter and curriculum vitae to the HR officer at, with a copy to, clearly indicating the position of interest (Loans Officer) before April 26th, 2024. Only shortlisted candidates will be contacted. Certificates and testimonials are not required at the application stage. Please ensure all communication is in English.







Dear [Hiring Manager’s Name],

I am writing to express my interest in the Loans Officer position at the Collaborative Centre for Gender and Development, as advertised. With a Bachelor’s degree in finance and over three years of experience in micro-loan management, I am confident in my ability to contribute effectively to your team.

During my tenure at [Previous Organization], I successfully managed a portfolio of micro-loans, consistently meeting repayment targets and fostering positive relationships with borrowers. My strong analytical skills allowed me to identify trends and risks, enabling proactive decision-making to mitigate potential issues.

I am particularly drawn to CCGD’s mission of empowering individuals and communities through financial assistance. I am eager to leverage my skills and experience to support your efforts in this regard and make a meaningful impact.

Thank you for considering my application. I am excited about the opportunity to contribute to the important work being done at CCGD. I look forward to the possibility of discussing how my background, skills, and enthusiasm align with your organization’s needs.


[Your Name]


  1. Tailor Your Application: Customize your cover letter and resume to highlight relevant experience and skills related to loan management and financial services.
  2. Showcase Your Achievements: Provide specific examples of successful loan management projects or initiatives you’ve led in the past.
  3. Demonstrate Analytical Skills: Emphasize your ability to analyze data and interpret trends, as this is crucial for effective decision-making in loan management.
  4. Highlight Communication Skills: Showcase your interpersonal and communication skills, as building rapport with borrowers and stakeholders is essential in this role.
  5. Research the Organization: Familiarize yourself with CCGD’s mission and values to demonstrate your genuine interest in contributing to their work.
  6. Prepare for Interviews: Anticipate questions about your experience in loan management and be ready to provide detailed examples of your achievements and problem-solving abilities.
  7. Stay Updated on Industry Trends: Show that you’re committed to professional development by staying informed about developments in micro-loan management and financial services.
  8. Network with Peers: Connect with professionals in the industry to gain insights and expand your knowledge base.
  9. Be Professional: Ensure that all communication with the hiring team is professional and courteous, reflecting your commitment to the role and organization.
  10. Follow Up: After submitting your application, follow up with a thank-you email to express your continued interest and gratitude for the opportunity.

Possible Loans Officer Interview Questions With Answers

  1. Can you describe your experience in micro-loan management and debt collection?
    • Answer: In my previous role at [Previous Organization], I managed a portfolio of micro-loans, overseeing the entire loan process from application to repayment. I developed strategies to ensure timely repayments and effectively managed delinquencies.
  2. How do you handle communication with borrowers who are experiencing difficulties with loan repayment?
    • Answer: I believe in proactive communication and transparency. I work closely with borrowers to understand their challenges and explore feasible solutions, such as restructuring repayment plans or providing financial counseling.
  3. How do you stay updated on regulatory compliance and best practices in financial services?
    • Answer: I regularly attend industry seminars and workshops, subscribe to relevant publications, and participate in online forums to stay informed about regulatory changes and industry trends.
  4. Can you give an example of a time when you successfully improved loan repayment rates?
    • Answer: At [Previous Organization], I implemented a borrower education program that increased financial literacy among clients, leading to a significant improvement in loan repayment rates.
  5. How do you prioritize tasks and manage multiple loan portfolios simultaneously?
    • Answer: I prioritize tasks based on urgency and importance, using project management tools to stay organized. I also maintain open communication with stakeholders to ensure alignment and collaboration.

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We wish you the best in your job search and thank you for considering a career with the Collaborative Centre for Gender and Development. We are committed to attracting and retaining the best employees from all backgrounds and do not charge any application/recruitment fees, whether refundable or not.


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