Kenya Airways Career Opportunity: Revenue Integrity and Fraud Analyst

Job Title: Revenue Integrity and Fraud Analyst | Job Level: Mid-Level

Location: Nairobi, Kenya | Organization: Kenya Airways | Department: Commercial

Brief Description:

Are you a meticulous professional with a keen eye for detail and a passion for revenue integrity? Kenya Airways is seeking a dynamic Revenue Integrity and Fraud Analyst to join our Commercial team. In this role, you will play a pivotal part in ensuring accurate passenger bookings, mitigating revenue leaks, and implementing robust fraud prevention measures.

Detailed Description:

Ensuring Booking Integrity:

• Inventory Management:
  • Analyze and address inventory violations to maintain a reliable booking platform.
  • Action pricing and fare abuse violations within specified guidelines.
• Revenue Recovery:
  • Raise ADMs (Agency Debit Memos) according to KQ ADM policy for revenue and cost leakages.
  • Collaborate with Sales for the efficient cashing of valid ADMs.
  • Investigate and resolve ADMs and revenue recovery disputes with a customer-centric approach.
• Chargeback Disputes:
  • Engage in the chargeback dispute process promptly, preventing revenue leakage.
  • Identify commercial-driven chargebacks, ensuring clarity in fare rules and conditions.
• GDS and CRS Management:
  • Analyze and address abuses leading to wasteful GDS and CRS cost leakages.
  • Implement pricing and inventory measures in collaboration with Revenue Management.

Fraud Prevention:

• Access Control:
  • Control access to KQ Reservations via Global Distribution Systems (GDS) to prevent fraudulent activities.
• Investigations:
  • Support fraud investigations, gathering reliable evidence for further actions.
  • Proactively flag suspicious GDS and digital systems activities for thorough investigations.
• Intelligence Gathering:
  • Stay informed on emerging industry payment fraud trends.
  • Build relationships with other airline fraud units and financial institutions for proactive anti-fraud strategies.

Job Requirements:

• Bachelor’s degree in a business-related field (e.g., Statistics/Economics/Commerce).
• Diploma in a business-related field with 5 years of experience.
• Training in Fares and Ticketing, Fares Proration.
• Minimum 2 years of airline experience in a commercial environment.

Additional Skills:

• Investigation and analytical skills.
• Entrepreneurial mindset.
• Inquisitive mindset with a focus on information seeking.
• Self-control and balance in handling high-pressure situations.
• Teamwork and cooperation.

How to Apply:

If you possess the qualifications and skills required for this exciting opportunity, apply today by submitting your detailed Curriculum Vitae here. Due to the volume of applications, only short-listed candidates will be contacted. Kenya Airways is an equal opportunity employer.

10 Expert Tips to Be a Successful Applicant:

1. Craft a Standout Resume:

Tailor your resume to highlight relevant skills, experiences, and achievements.

2. Showcase Industry Knowledge:

Demonstrate your understanding of the airline industry and its challenges.

3. Emphasize Analytical Abilities:

Highlight your analytical skills and their application in a commercial setting.

4. Provide Clear Examples:

Support your achievements with concrete examples of successful revenue management.

5. Demonstrate Team Collaboration:

Illustrate instances where you’ve effectively collaborated with teams to achieve goals.

6. Exhibit Proactive Thinking:

Showcase situations where your proactive approach led to positive outcomes.

7. Prioritize Customer-Centric Approach:

Emphasize instances where you prioritized customer satisfaction in dispute resolution.

8. Detail Your Training:

Specify your training in Fares and Ticketing, showcasing its relevance to the role.

9. Discuss Industry Trends:

Engage in discussions about current industry trends during the interview.

10. Stay Updated on Fraud Prevention:

Demonstrate your commitment to staying updated on fraud prevention strategies.

Frequently Asked Questions:

1. What is the application process at Kenya Airways?

The application process involves submitting your detailed Curriculum Vitae. Short-listed candidates will be contacted.

2. What qualifications are required for this role?

A bachelor’s degree in a business-related field, training in Fares and Ticketing, and a minimum of 2 years of airline experience.

3. How can I stay informed about emerging industry trends?

Engage with industry publications, attend relevant conferences, and build networks with professionals in the field.

4. What does the chargeback dispute process entail?

The chargeback dispute process involves timely engagement with acquiring banks and card schemes to prevent revenue leakage.

5. Is teamwork essential for this role?

Yes, teamwork and cooperation are crucial for effective resolution of revenue-related issues.

6. How does Kenya Airways prioritize equal opportunities?

Kenya Airways is an equal opportunity employer, ensuring fair consideration for all applicants.

7. Can I apply if I have a diploma with 5 years of experience?

Yes, a diploma in a business-related field with 5 years of experience is accepted.

8. What is the external end date for applications?

The external end date for applications is 28-Nov-2023.

9. Are remote work options available for this role?

Details about remote work options are not specified in the job description.

10. How often does Kenya Airways contact short-listed candidates?

Only short-listed candidates will be contacted due to the volume of applications.

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