KENCHIC CAREERS: DEPOT CLERK – POSITION

KENCHIC CAREERS: DEPOT CLERK – DOC POSITION

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ABOUT THE ROLE:

Kenchic, a leader in the poultry industry, is seeking a dynamic individual to join our team as a Depot Clerk – DOC. In this pivotal role, you will be responsible for ensuring the efficient functioning of our depot/one-stop-shop by managing the seamless flow of Day-Old Chicks & veterinary products. Your contributions will play a vital role in maintaining accurate records, achieving sales targets, and enhancing overall operational efficiency.

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JOB RESPONSIBILITIES:

1. Sales Target Achievement:
   • Contribute to the company’s profitability by meeting monthly, quarterly, and annual chicks sales targets and promoting complementary products.
2. Order Management:
   • Achieve monthly, quarterly, and annual chicks’ targets through efficient order taking, booking, receipting confirmation, dispatch, and timely delivery to customers.
3. Document Management:
   • Guarantee proper documentation of accounting documents such as Daily Sales Summary, Deposit Utilization Forms, Cash Count Certificate, and Cash Book.
4. Credit Control:
   • Assist the Regional Manager in credit control by promptly notifying when credit limits or periods exceed recommendations.
5. Booking Schedule:
   • Maintain an up-to-date booking schedule in alignment with the company’s chicks production estimates.
6. Customer Relations:
   • Liaise with the Regional Manager to prepare customer lists and ensure timely submission to the Nairobi Poultry Centre & Hatchery.
7. Database Management:
   • Assist in building a regional customer database to strengthen customer relationships at all levels.
8. Asset Management:
   • Efficiently manage all assigned funds, materials, and equipment to maximize the use of organizational assets.
9. Premises Maintenance:
   • Ensure cleanliness and presentability of the Poultry Centre premises, including customer lounges and chick rooms.
10. Complaint Handling:
    • Facilitate and document all customer complaints, directing them to the Regional Manager & Head Office, and ensuring satisfactory resolution.
11. Record Keeping:
    • Maintain proper record-keeping and filing in the Poultry Centre, ensuring compliance with company policies, procedures, and statutory requirements.
12. Control Systems and Procedures:
    • Maintain and improve control systems and procedures, including inventory management, stock movement, order processing, and dispatching.
13. Office Hygiene:
    • Ensure the office is clean, tidy, and in a hygienic state at all times.
14. Data Input:
    • Accurately and timely input data into the system, assisting in stock-taking as required.

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CANDIDATE’S PROFILE:

• Diploma/Degree in Animal Science, Animal Production, or Animal Health.
• Professional certification in Marketing is an added advantage.
• Computer knowledge.
• Minimum 1-year work experience in a customer technical support role/Depot Clerk in the poultry industry.

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HOW TO APPLY:

Email your CV and relevant documents to HR@kenchic.com with the subject “DEPOT CLERK DOC” by close of business Wednesday, 17th January 2024. Please write in the English language.

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EXPERT TIPS TO BE A SUCCESSFUL APPLICANT FOR DEPOT CLERK – DOC:

1. Demonstrate Sales Acumen:
   • Showcase your ability to meet and exceed sales targets by providing specific examples from your previous roles in achieving similar goals.
2. Highlight Order Management Skills:
   • Emphasize your expertise in efficient order management, demonstrating how you ensure accuracy and timely delivery to customers.
3. Showcase Document Management Proficiency:
   • Illustrate your strong organizational skills by detailing your experience in proper documentation of accounting documents.
4. Emphasize Credit Control Competence:
   • Discuss your role in credit control and how you have effectively managed credit limits and periods in previous positions.
5. Illustrate Database Management Skills:
   • Highlight your ability to build and maintain customer databases, showcasing the positive impact on customer relationships.
6. Asset Management Expertise:
   • Provide examples of how you have efficiently managed funds, materials, and equipment to maximize organizational assets.
7. Demonstrate Premises Maintenance Experience:
   • Share instances where you contributed to maintaining clean and presentable premises, ensuring a positive customer experience.
8. Customer Complaint Resolution:
   • Detail your approach to handling customer complaints and ensuring their resolution to satisfaction.
9. Exhibit Record-Keeping Prowess:
   • Discuss your experience in maintaining accurate records and adherence to company policies and statutory requirements.
10. Show System and Procedure Improvements:
    • Illustrate instances where you have contributed to improving control systems and procedures in inventory management and order processing.

SAMPLE COVER LETTER for a DEPOT CLERK – DOC

Dear Hiring Manager,

I am writing to express my interest in the Depot Clerk – DOC position at Kenchic, as advertised. With a [Your Job Level] in Animal Science and over 1 year of experience in a similar role in the poultry industry, I am confident in my ability to contribute to the efficient functioning of your depot.

In my previous role as a [Your Previous Job Title], I successfully achieved monthly sales targets, maintained accurate record-keeping, and resolved customer complaints promptly. My proficiency in computer systems, attention to detail, and commitment to compliance make me a strong fit for this position.

I am excited about the opportunity to contribute to Kenchic’s success and would welcome the chance to discuss how my skills align with your needs in more detail.

Thank you for considering my application.

Sincerely,

[Your Full Name]

FREQUENTLY ASKED QUESTIONS

Q1: What qualifications are required for the Depot Clerk – DOC position?

To be eligible for the role, candidates should possess a diploma/degree in Animal Science, Animal Production, or Animal Health. A professional certification in Marketing is an added advantage. Computer knowledge and a minimum of 1 year of work experience in a customer technical support role/Depot clerk in the poultry industry are also required.

Q2: How can I apply for the Depot Clerk – DOC position?

Interested candidates should email their CV and relevant documents to HR@kenchic.com with the subject “DEPOT CLERK DOC” by close of business Wednesday, 17th January 2024. Please write in the English language.

Q3: What is the application deadline for the Depot Clerk – DOC position?

The application deadline for the Depot Clerk – DOC position is Wednesday, 17th January 2024, by close of business.

Q4: Is the position open to international applicants?

Currently, we are only accepting applications from candidates who are eligible to work in [Country Name].

Q5: Can I apply if I have less than 1 year of experience in the poultry industry?

While a minimum of 1 year of work experience in a customer technical support role/Depot clerk in the poultry industry is preferred, we encourage all eligible candidates to apply and showcase their relevant skills and experiences.

Q6: Are there opportunities for career growth within Kenchic?

Yes, at Kenchic, we value talent and offer opportunities for career growth and development based on performance and skills.

Q7: What kind of computer knowledge is required for the role?

Candidates should have a basic to advanced level of computer knowledge, including proficiency in using relevant software for efficient depot operations.

Q8: Can I apply if I don’t have a professional certification in Marketing?

While a professional certification in Marketing is an added advantage, it is not a strict requirement. However, candidates with this certification will be given preference.

Q9: What does the recruitment process entail?

The recruitment process involves CV and document review, followed by interviews. Shortlisted candidates will be notified of further steps.

Q10: Is there any application or recruitment fee?

No, Kenchic is an equal employer and does not charge any application/recruitment fee.

POSSIBLE DEPOT CLERK – DOC INTERVIEW QUESTIONS WITH ANSWERS

1. Q: How do you prioritize and manage tasks to achieve monthly sales targets?
   • A: In my previous role, I developed a prioritization system based on the urgency of orders and customer needs. I ensured that high-demand products were always available, contributing to exceeding monthly sales targets.
2. Q: Can you provide an example of a challenging customer complaint you resolved, and how you handled it?
   • A: I once received a complaint about a delayed delivery. I immediately investigated, found the root cause, and implemented a solution. I then contacted the customer, explained the situation, and offered a discount on their next purchase, ensuring customer satisfaction.
3. Q: How do you ensure compliance with company policies and statutory requirements?
   • A: Regular training sessions and updates on company policies are essential. Additionally, I conduct internal audits to ensure all processes align with regulatory standards, minimizing the risk of non-compliance.
4. Q: How do you contribute to maintaining a clean and presentable office environment?
   • A: I implemented a daily cleaning schedule for the premises, involving all team members. Regular inspections and feedback sessions ensured that the office remained clean and presentable to customers at all times.
5. Q: Can you share an experience where you collaborated with regional managers and head office for successful depot operations?
   • A: In a previous role, I actively participated in weekly meetings with regional managers and provided regular updates to the head office regarding stock levels, sales trends, and customer feedback. This collaboration ensured smooth depot operations and improved communication channels.
6. Q: How do you stay updated on industry trends and contribute to continuous improvement in control systems and procedures?
   • A: I regularly attend industry conferences and participate in online forums. In my previous role, I proposed and implemented a digital inventory management system, significantly enhancing control systems and procedures.
7. Q: How do you handle situations where stock movement or order processing faces unexpected challenges?
   • A: I believe in proactive problem-solving. In the face of unexpected challenges, I gather relevant information, collaborate with the team to find solutions, and communicate any delays to customers transparently, managing their expectations effectively.
8. Q: How do you manage confidential information such as financial records and customer data?
   • A: I strictly adhere to data protection policies and ensure that access to confidential information is restricted to authorized personnel only. Regular training sessions on data security are conducted to keep the team informed and compliant.
9. Q: Can you discuss a time when you assisted in stock taking processes, and what strategies you employed for accuracy?
   • A: During stock taking, I implemented a barcode scanning system to enhance accuracy. This significantly reduced manual errors, improved efficiency, and streamlined the stocktaking process.
10. Q: How do you handle competing priorities and ensure timely and accurate data entry?

• A: Prioritization is key. I use a task management system to organize responsibilities based on urgency. This, coupled with a commitment to precision, ensures that data entry is both timely and accurate.

Best wishes on your application! Kenchic is committed to attracting and retaining the best employees from all races and backgrounds in our continued effort to become a better development partner. We are an equal employer and do not charge any application/recruitment fee.